TouchBistro Reviews

Name: TouchBistro
Address: 1100 - 85 Richmond St W, Toronto ON., ,, Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
Rating: 4.26

4.3 Rating 117 Reviews

85 %

of reviewers recommend TouchBistro

Company Reviews

Questions

Metrics

4.3

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst of the worst in the entire industry,”

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Posted 1 year ago

“Harassment. Email Harassment phone calls. Fuk these guys”

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Posted 1 year ago

“Terrible customer service.”

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Posted 1 year ago

“TOUCHBISTRO IS A HORRIBLE SYSTEM!! Trust me. Google "TouchBistro reviews" to get real feedback. On boarding was a nightmare, the equipment is all third party so they can not customize it and the system is clunky and very non user friendly. Don't get me started on the back office "cloud" (time cards, menu updating, sale tracking) nightmare. Of course even though this was a total BAIT AND SWITCH on their part they won't let us out of our 24 month contract. They will lie to you to get your business. Therefore at the very least I need to try and warn others so they aren't suckered into this beta system that is NOT ready for public use.”

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Posted 3 years ago

“We are owed more than $2,000 after deciding to not continue with TouchBistro. I've been trying to recover this money rightfully owed to us for more than a year, and have been completely ignored. We've had the worst customer service experience with TouchBistro, when compared to many other POS systems on the market.”

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Posted 3 years ago

“Great system but customer service is horrible to get in touch with. 3 hrs is ridiculous when you have an issue. One transaction and it was out again. Ughhh another 3 hrs probably”

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Posted 4 years ago

“Easy to configure and use; regular updates; needs better/faster customer tech support.”

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Posted 5 years ago

Hey, Thanks so much for taking the time to write this review. I’m thrilled to hear that you've found TouchBistro to be easy to use, meaning more time to spend on the things that count! However, I’m sorry to hear that our support has not been up to par, I'll pass your feedback on to the team. Feel free to email me directly at chartshorn@touchbistro.com if you have any more comments you’d like to share. Again, thanks so much for the review! All the Best, Carly at TouchBistro

Posted 5 years ago

“Great POS , best in the business! Simple to use , so many useful features and the reports are great to track sales ! Only Negative would be the 24/7 support , always get through to answer phone”

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Posted 5 years ago

Hey Tom! Thanks so much for taking the time to write this review. I’m thrilled to hear that you're a fan of TouchBistro! We put a lot of time into enhancing our reporting features so I'm glad to hear it's serving its purpose and helping you out. However, I’m sorry that our 24/7 support is not living up to your expectations. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. I’m going to reach out to our support team to share your feedback. In the meantime, if you have any more comments you’d like to share or questions for me, feel free to reach out to me personally at chartshorn@touchbistro.com and I’d be happy to chat more. Again, thanks so much for the review! All the Best, Carly

Posted 5 years ago

“We opened for our first season in 2018 and Touch Bistro was a huge asset. It was easy to train staff on the ipads which most have prior knowledge. The back-end reports are excellent and provide all information needed to make improvements, forecasting and sales analysis. I would recommend easier access to remote login features for management so we are able to make changes quicker and easier.”

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Posted 6 years ago

Thank you so much for your kind words! - AN @ TouchBistro

Posted 6 years ago

“We love the amazing customer service! For the limited issues we have had in the last almost 3 years with TouchBistro, every one was addressed quickly and easily. Thank you!”

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Posted 6 years ago

We love our customer service too! Glad we can help when needed - AN @ TouchBistro

Posted 6 years ago

“Touch Bistro does exactly what I need it to, intuitive and dependable.”

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Posted 6 years ago

That's great to hear, Casey! - AN @ TouchBistro

Posted 6 years ago

“Love the system, it is hard to get a hold of anyone when we really need them for issues”

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Posted 6 years ago

Thank you for your honest feedback. It's great to hear that you love the system. We always take note of customer feedback like yours, and are happy to say that we've hired and trained new support staff to help answer our customers faster. - AN @ TouchBistro

Posted 6 years ago

“Touch bistro is the most user friendly, capable, and cost effective solution for small/medium sized restaurants and I would recommend it to anyone looking for an easy to use powerful pos system.”

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Posted 6 years ago

Thank you so much, Alex! - AN @ TouchBistro

Posted 6 years ago

“Love Touch Bistro iPad POS!! Look stylish and a very friendly user!! It suite my restaurant business.”

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Posted 6 years ago

Thank you, Dolly, that's so nice to hear! - AN @ TouchBistro

Posted 6 years ago

“I had to hound to get results. Keep coming up with new stuff but nothing works right, rendering you useless”

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Posted 6 years ago

Hi Joseph, Thank you for your honest review. We hear you on your feedback and if you experience any issues our Customer Care team would love to help you! Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 6 years ago

“TouchBistro POS system is great system and it is easy to train for servers and easy reporting for back office. Reason I give Good* rating instead of Excellent is that system has random bugs that should have been addressed in the earlier upgrades. Still giving problems on certain functions for admin( I learned to get around the problematic keys) however it does slow me down on busy nights like not able to void payment when mistake is made by servers. Some iPads allow to void payments but others doesn’t. It’s inconsistency in the system causes bugs at times and apps crash. Also I prefer to reprint only the copies I need instead of all duplicate credit card and gift card receipts. Right now it doesn’t give me that option. Feeling wasteful whenever I have to reprint missing credit card slips. Also with last 2upgrades, servers can’t delete unsent items without Managers’ override. There were able to delete unsent items before but not anymore. Needing manager’s override to delete unsent items on a busy night is super frustrating for busy restaurants. Jung G. ~Spain of Narragansett, Inc”

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Posted 6 years ago

Thank you for your insightful review! If you are experiencing those issues regularly, our Customer Care team would be happy to help resolve them. Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 6 years ago

“We run a small Cafe & Donut shop with an ever changing menu. The ease of modifications and new item set up is great. All staff are quickly trained on this very intuitive system, with little difficulty. The numerous reports are fantastic....with the ability to customize most of them is is a big bonus. We would highly recommend TouchBistro for any small to medium sized business.”

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Posted 6 years ago

Thank you, Larry! - AN @ TouchBistro

Posted 6 years ago

“Works harder than you do”

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Posted 6 years ago

That's great to hear, Arron! - AN @ TouchBistro

Posted 6 years ago

“Our venue has been using TouchBistro for the past five years as our POS system. We have never had a serious problem with the software, even when asking a lot of it on a very busy night. New employees have been able to learn it quickly and find it intuitive and simple to navigate. Any issues have been worked through quickly with altheir very responsive customer service team.”

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Posted 6 years ago

Thanks for your loyalty, Dawson! - AN @ TouchBistro

Posted 6 years ago

“Our Toronto Hapa Izakaya location was one of TouchBistro's earliest clients and it felt like we were growing together. When it came to replace our old Micros POS in Vancouver, it was a no-brainer to switch to TB. Not only has service and function been top notch, but I'm proud to support a company that started off in Canada.”

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Posted 6 years ago

Thank you so much for your kind review and loyalty, Justin, we appreciate it! - AN @ TouchBistro

Posted 6 years ago

TouchBistro is rated 4.3 based on 117 reviews