TouchBistro Reviews

Name: TouchBistro
Address: 1100 - 85 Richmond St W, Toronto ON., ,, Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
Rating: 4.26

4.3 Rating 117 Reviews

85 %

of reviewers recommend TouchBistro

Company Reviews

Questions

Metrics

4.3

Based on 117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Touch bistro is great, I like how it keeps trying to improve.”

Helpful Report

Posted 7 years ago

Thanks, Jeremy!

Posted 7 years ago

“We've been using TouchBistro in our restaurant since it was first released and find it a great fit for our business. The support staff are helpful and knowledgeable, the system is easy to use and update, and new staff can be trained very quickly to use it. We love the reporting system in the back end and find that TouchBistro are always striving to improve their product based on user feedback. I would highly recommend it.”

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Posted 7 years ago

Thank you for the support and feedback, Claire! AN

Posted 7 years ago

“No problem non what so ever ps Please make the Reservation print able”

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Posted 7 years ago

Thank you for the feedback, Nash! We've made note of your feature request as well. AN

Posted 7 years ago

“Have been in the industry for 20 plus years. Quite possibly the easiest POS ever. Lots of young workers learn how to use it by themselves (they even find out the features I didn't know). As an admin, it's very easy to make changes and the customer service help us whenever we have issues/problem promptly.”

Helpful Report

Posted 7 years ago

Thank you so much for your kind words, Daisuke!

Posted 7 years ago

“Touchbistro is a fantastic POS that allows for great levels of flexibility on the sales floor. The ability to split and merge seats is fantastic. Also being able to add 1 item and split it evenly across all tables is huge. Your customer service is also great.”

Helpful Report

Posted 7 years ago

We're glad you're enjoying the software and for your kind words for our customer support team! AN

Posted 7 years ago

“It has an easy to use interface - easy to navigate around and perform back of house tasks with ease. However due to the support team being in Canada it is sometimes hard to get through if anything goes wrong.”

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Posted 7 years ago

“TouchBistro has been a fantastic must to my business. It’s simple interface has been really easy to learn especially with the great tutoring and excellent customer services. Thanks”

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Posted 7 years ago

“A beautiful EPOS that has served our small East London cocktail bar better than I'd dared to expect when choosing TouchBistro from various options. Best part would be their easy to use software on iPad that let's you do all administration with familiar Apple type layout. I can highly recommend TouchBistro. Karel”

Helpful Report

Posted 7 years ago

“Really easy to use. Good report system suits a small or big company. The only down side is sometimes it’s loses connection and shuts down. This happens randomly and we don’t know why. It’s not our internet connection as it only happens with our touch bistro.”

Helpful Report

Posted 7 years ago

“Easy to use software, always someone on hand if you need help. Customer service is always fantastic and the software is so adaptable to your business. Wouldn’t use anyone else!”

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Posted 7 years ago

“Awesome platform for cafes. Really easy for staff to use. I even have staff teaching each other how to use it!”

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Posted 7 years ago

“We have rarely needed assistance as your system is very stable, but when necessar your response has been excellent and timely. Jesse's Deli - Woodstock”

Helpful Report

Posted 7 years ago

“TouchBistro is an excellent POS! We run a small coffee shop in Ontario, Canada, and love how easy the orders are entered, the link to the kitchen display for our baristas and the daily reports. Very easy and stable system. Highly recommended!”

Helpful Report

Posted 7 years ago

“Like TouchBistro very much, they have helped my business grow!”

Helpful Report

Posted 7 years ago

“Have had a very good relationship in the past. This all changed when they shut our account off in the busiest week of the year with no notice. We were up to date on payments, so no reason - glitch from the year before which was created by TB and the account specialist decided to shut our service off as her remedy. They have since rectified but this should not have taken place to begin with. Not a great way to handle AR issues.”

Helpful Report

Posted 7 years ago

“Well this system is straight forward. Press and go, easy to train you staff on. For the office side of the business, this system is great for sales, time cards and inventory. I would highly recommend Touch Bistro to any first time business owners”

Helpful Report

Posted 7 years ago

“TouchBistro has many options available to personalize your business at each step in the process from menu to table to checkout. I like that credit cards can be processed tableside. And my staff finds TouchBistro to be very user friendly.”

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Posted 7 years ago

“I use touchbistro everyday and love it’s simplicity.”

Helpful Report

Posted 7 years ago

“very functional and intuitive very responsive customer support”

Helpful Report

Posted 7 years ago

“Works reasonably well. A few irritations tho. Major one is that tb is not very responsive to customer requests. For example, touch bistro supports customer accounts, but despite many requests, they still does not provide a way to generate customer statements, making the feature mostly useless. No way to turn off the printing of credit card receipts. A lot of our customers don’t want them, so we end up throwing out miles of receipt paper. Tb has been asked many, many times over the years. They say they can’t turn it off, the credit card processor has to do it. Credit card processor says it’s tb that has to do it. Neither side appears to care enough to work this through. The lack of any kind of feadback in general is annoying, all requests seem to go into a black hole.”

Helpful Report

Posted 7 years ago

TouchBistro is rated 4.3 based on 117 reviews