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toxicfox.co.uk Reviews

3.7 Rating 1,188 Reviews
68 %
of reviewers recommend toxicfox.co.uk
Company Reviews Questions Metrics
3.7
Based on 1,188 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 38%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read toxicfox.co.uk Reviews
Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th July 2022
Anonymous
toxicfox.co.uk 5 star review on 27th March 2020
Caroline Holmes
toxicfox.co.uk 5 star review on 25th October 2017
Hayley
toxicfox.co.uk 5 star review on 6th October 2017
Ms. Justine Poland-Angunoby
toxicfox.co.uk 4 star review on 7th August 2017
C
2
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Caty
Verified Reviewer
“I had made a mistake with my address on my order, i immediately emailed them an they said they had corrected this, I enquired twice about this and got the same answer, a month later I still had not received my order when I contacted them they said they had sent it to the wrong address even though they said they had fixed it! I was then told they will fast track a new order for me an I will have it within a week... it’s now been 2 months and I still don’t have my items!!!”
Helpful Report
Posted 3 years ago
Hello Caty, Thank you for your review. I am truly sorry for the mistake made concerning the delivery address, please accept my apologies for any disappointment caused. Looking into this for you, it appears the replacements were dispatched on 08/03 and should have now been received. A member of our care team has contacted you for further information so we can resolve this as quickly as possible.
Posted 3 years ago
Ally Vallance
Verified Reviewer
“Ordered my product around Jan 14th 2021. Was told my product would be dispatched Feb 12th 2021. This date has passed & still no product, or email to inform me of dispatch. These products are expensive, & I find the customer service very poor. I would expect the to be much better for products that are quite pricey. I have had to email customer services several time, some of which are not even replied to. Definitely would NOT recommend this company!!!!!”
Helpful Report
Posted 3 years ago
Hello Ally and apologies for the inconvenience experienced with your order. Looking into this for you I can see your order has already been dispatched on 15/02 however if you have any further queries or lingering concerns please do email us back at care@toxicfox.co.uk and our care team will look into it for you right away. Thank you
Posted 3 years ago
Anonymous
Verified Reviewer
“After reading another one of your reviews, I have experienced the exact same thing. An order made on 27th November which was promised Christmas delivery, I then contacted them to say it had not arrived and I was told that there had been a problem and that they would reorder it to arrive 10th January. Still no bag so I contacted them again and apparently their has been “production error” and they have offered to order it again. Appalling service and seems a lot of lies being told. I will not be using this company again. No Bag, No refund and a very disappointed little girl :(”
Helpful Report
Posted 3 years ago
Good evening! I am so sorry to hear this, we will always try to work with you to create the best possible experience for you- if this has not yet been resolved with our care team please contact them at care@toxicfox.co.uk and I am sure one of our lovely customer care reps will be more than happy to be given the opportunity to turn this experience around for you 😊💕
Posted 3 years ago
Anonymous
Verified Reviewer
“Extremely poor service. I placed an order the start of December which was a Christmas present. It got to mid December and I had to chase the order up. On several occasions aproaching Christmas I was promised Christmas deleivery. I did not receive my order at all. I then had to get back in touch my self to ask where my order was. The company then promised me they would reorder my bag but, I received no money back just an email with a promise that my order would be fast tracked. Three weeks later, no sign again of my order. I chased my order up again, and they claimed to have yet again encountered another ‘production’ error. I again received no offer of any type of discount or money back for such poor service. Do not purchase anything with them!”
Helpful Report
Posted 3 years ago
Good evening! I am so sorry to hear this, we will always try to work with you to create the best possible experience for you- if this has not yet been resolved with our care team please contact them at care@toxicfox.co.uk and I am sure one of our lovely customer care reps will be more than happy to be given the opportunity to turn this experience around for you 😊💕
Posted 3 years ago
Jeanette Bernard
Verified Reviewer
“Still not received order from November 2nd!! I have been told many stories now about why my order is delayed - I want a refund as I do not believe a word of it anymore, but guess what noone has replied to me email request!!”
Helpful Report
Posted 3 years ago
Hello Jeanette, I am sorry to hear this issue was experienced with your order, if you still have not received this please email our care team at care@toxicfox.co.uk and this will be looked into right away. x
Posted 3 years ago
Cussy
Verified Reviewer
“Nothing 'glitter effect' about the phone case!!! Unless you call it purple with white specks. Paid £24 as thought it would be good quality. How wrong I was!! It's going in the bin. They won't refund but offered me a discount code. As if I'd buy anything else from them!! Stay away. I've since read lots of other negative reviews. Wish I'd seen them first!!”
Helpful Report
Posted 3 years ago
Hello there, I am truly sorry to hear of this issue experienced. Our glitter effect phone cases are just glitter effect, they are not made with real glitter. If there are any lingering issues or queries please email our care team at care@toxicfox.co.uk and this will be looked into right away. x
Posted 3 years ago
Linda
Verified Reviewer
“Be careful ordering before xmas orders are rushed and look poor compared to in year ordered these 3 weeks after other items I still haven't received, sent picture like asked and told to take more in my garden as can't see problem, my daughters ones were 1000% better quality”
Helpful Report
Posted 3 years ago
Hello Linda, I am sorry to hear this issue was experienced with your order, if you still have not received this please email our care team at care@toxicfox.co.uk and this will be looked into right away. x
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered 3 hoodies and a chopping board costing nearly £100 in total. The hoodies were terrible quality and arrived damaged. The character on one of the hoodies is completely creased. The lettering to another hoodie has peeled away at the corners and raised up and the other hoodie has cotton string ironed onto the transfer so it’s bumpy and can’t be removed so it has a line of cotton through the Character transfer. I contacted customer services I’m now in week 2 of emailing them. Completely ignoring me. I sent pictures to show the faulty items and they could not care less. These items are for gifts and they look second hand. I’m now left £100 out of pocket and will have to buy something else as customer services just will not respond to me. The chopping board still hasn’t arrived after 7 weeks. The customer service team just ignore my emails about this also. Please look elsewhere to purchase products as if you have any problems they will not assist you and like me you will end up with a lot of expensive poor quality clothing. Also like me if something doesn’t arrive they will just ignore you!”
Helpful Report
Posted 3 years ago
Hello! I am so sorry to hear your experience with ourselves has not been a great one- our customer care reps will always try to find the best outcome when it comes to our customers happiness and an appropriate resolution for any issues you may have encountered and I am terribly sorry if you feel this is not the case! With the above news in mind please do let our care reps know at care@toxicfox.co.uk and one of our reps will pick this up for you, I am sure they would love the opportunity to turn your experience around for you 💕😊
Posted 3 years ago
Mrs Tanya Owen
Verified Reviewer
“I placed my order 3 weeks ago still haven’t received it?I have sent an email a couple of times to be told they have located my order and will be completed and dispatched in the next 3-4 working days so that’s another week of waiting,if I had known it was going to take so long I would have never had ordered the item!!”
Helpful Report
Posted 3 years ago
Hi Tanya! I am so sorry to hear this, we will always try to work with you to create the best possible experience for you- if this has not yet been resolved with our care team please contact them at care@toxicfox.co.uk and I am sure one of our lovely customer care reps will be more than happy to be given the opportunity to turn this experience around for you 😊💕
Posted 3 years ago
Darlene
Verified Reviewer
“Tips: Good product but don't expect to get your order on the expected day given or anytime near the expected date. And don't expect any updates to their dispatch dates. Order months in advance. AND Keep inquiring. Story: I've ordered twice and received the same inefficient service. the last order (for a birthday) I placed was August 22nd with given expected dates beginning August 28. I thought ok I'll probably get the birthday card I ordered first. Second week in September I inquired. I really would have been ok if I just got the birthday card before the September 13th birthday. I didn't get the card until September 23rd. My order consisted of about 6 items. On October 20th, I inquired about the status of my final item. October 21st Toxicfox said it was shipped today.”
Helpful Report
Posted 3 years ago
Hello Darlene, I am truly sorry to hear you have experienced delays with your order! Please know if you email us at care@toxicfox.co.uk our care team would welcome the chance to turn this experience around for you. Thank you.
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered a jute bag in July with an expected delivery of 1st week of September. 3 weeks in and still haven't received it and keep getting the standard email saying apologies for delay and its in production expecting to be dispatched 3-5 days. Have received multiple emails like this. It was meant to be a birthday gift and its way too late. They will not process refund either as it's in final stages of production. Don't order from here as it takes ages”
Helpful Report
Posted 3 years ago
Good Afternoon, I am very sorry to hear you felt your experience with ourselves was less than great! I am sure our customer care reps would love the opportunity to make this up to you, please contact them at care@toxicfox.co.uk with REVIEW001 in the subject line and this will be appropriately reviewed for you, thank you.
Posted 3 years ago
Yveonne
Verified Reviewer
“DISGUSTING company!!! AVOID.... Still waiting on my bag I ordered from July, I sent 2 emails to customer care and NO response upon till now. I’m not surprised reading all the bad reviews below as it’s a joke! Ill never order from you again and the director needs to sort her buisness out properly instead of all this false advertising & still taking people’s money while she’s loving her rich life on her instagram, she needs to be dragged & shamed all the time!”
Helpful Report
Posted 3 years ago
Hello Yvonne, I am truly sorry to hear of the delay experienced with your order! Please know if you email our customer care team on care@toxicfox.co.uk our team will do their best to turn this experience around for you in no time.
Posted 3 years ago
Anonymous
Verified Reviewer
“Item was Ment to be shipped last week still hasn’t been shipped and they do not know when it will be. Not helpful. “ Please know as this order is handcrafted and personalised we can never guarantee a definite delivery date I am afraid and can only ever provide you with an estimated dispatch date“”
Helpful Report
Posted 3 years ago
Hey there, I am truly sorry to hear of your recent experience with ourselves. Based on the information provided I cannot locate your order however if you email us with the reference code "RV004" our customer care team will do their best to turn this experience around for you.
Posted 3 years ago
Anonymous
Verified Reviewer
“Over two months waiting still nothing has been dispatched but the money was taken avoid avoid avoid.”
Helpful Report
Posted 3 years ago
I am truly sorry to hear of the delay you have experienced with your recent order with ourselves. Please know if you email our customer care team at care@toxicfox.co.uk our customer care team will do their best to turn this experience around for you as quickly as possible.
Posted 3 years ago
Anonymous
Verified Reviewer
“Cannot believe the waiting time for my order😬 is not evening going to be dispatched til the end of this month, crazy ! Not being funny it’s not cheap. Probably won’t order from this site ever again”
Helpful Report
Posted 3 years ago
Good Afternoon. Thank you for your feedback and I am very sorry to hear about the delay with your recent order. Please email us at care@toxicfox.co.uk and our customer care team will look into this for you right away!
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered my items for over 3 months now. Sent numerous mails yet got no response. Everyone AVOID THIS SITE.”
Helpful Report
Posted 3 years ago
I am truly sorry to hear you have experienced delays with your recent order. Looking into our records I can see that your recent emails have already been responded to however if you have not received these replies please email us back and we will look into this for you right away.
Posted 3 years ago
Anonymous
Verified Reviewer
“Do not buy from this company!! Made an order in July and it never arrived! I requested a refund under the consumer rights act that if my item didn’t arrive on time or within 30 days of making the contract then I am entitled to my money back! Funny that they have stopped replying to my emails but they can respond to bad reviews!! Seriously waste your money!!”
Helpful Report
Posted 3 years ago
Good Evening, Thank you for your feedback and I am very sorry to hear your experience with ourselves has not been the best! Please could you email in at care@toxicfox.co.uk quoting "REVIEW001" within the subject title and I am sure our customer care reps would love a chance to turn this around for you.
Posted 3 years ago
Wendy
Verified Reviewer
“Ordered a product 3 months ago still not received not allowed to cancel and get refund as in processing!!! For 3 months, appalling avoid using”
Helpful Report
Posted 3 years ago
Good Afternoon Wendy, Thank you for your feedback, I am terribly sorry to hear your experience with ourselves has not been the best ! Please can you contact care@toxicfox.co.uk with R001 in the title of your email so one of our care reps can have this experience swiftly turned around for you, as we never want to see any of our customers upset with the service we have provided. Thank you.
Posted 3 years ago
Ashley Burdass
Unverified Reviewer
“You reviewed toxicfox.co.uk Add photo I have only given 1 star as it won't allow no stars! I've been waiting weeks and weeks for a jute bag and it was ordered well in time for my sisters birthday on 25th July. We are now 24th August and I now receive no replies to my enquiries. Such poor customer service and if they can't keep up with demand... They should stop advertising and start showing on their website the average wait times.. Not emailing a stupidly long dispatch date once they have taken your money. I could possibly cope with the 30 days if it was actually 30 days.... Im now way way past that😡 Will definitely not recommend or use this company again.”
Helpful Report
Posted 3 years ago
Hello Ashley and apologies for the delay experienced with your order. Please know if you email us at care@toxicfox.co.uk our customer care team will look into this for you and resolve it for you right away. Many thanks
Posted 3 years ago
Anonymous
Verified Reviewer
“Just received a bag which was ordered on the 6th of June got the name right but completely wrong person on bag after so many excuses 😡”
Helpful Report
Posted 3 years ago
Hey there, I am truly sorry to hear this issue experienced with your order. Please know if you email us at care@toxicfox.co.uk our care team will do their best to turn this experience around for you right away. Many thanks
Posted 3 years ago
toxicfox.co.uk is rated 3.7 based on 1,188 reviews
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