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toxicfox.co.uk Reviews

3.7 Rating 1,188 Reviews
68 %
of reviewers recommend toxicfox.co.uk
Company Reviews Questions Metrics
3.7
Based on 1,188 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 38%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read toxicfox.co.uk Reviews
Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th July 2022
Anonymous
toxicfox.co.uk 5 star review on 27th March 2020
Caroline Holmes
toxicfox.co.uk 5 star review on 25th October 2017
Hayley
toxicfox.co.uk 5 star review on 6th October 2017
Ms. Justine Poland-Angunoby
toxicfox.co.uk 4 star review on 7th August 2017
C
2
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Susan Lafferty
Verified Reviewer
“Absolutely disgraceful service, I ordered my granddaughter a backpack, Book bag and Face Mask for returning to school, this was over a month ago and I keep being fobbed off, I have asked for a refund but still being fobbed off, just about to take legal action against toxic fox and would never use them again........Don’t Use This Company, They’re Not To Be ReliedOn Or Trusted!”
Helpful Report
Posted 3 years ago
Hello Susan I am truly sorry for the issues you have experienced with your order, please know if you email us at care@toxicfox.co.uk our customer care team will review this and do their best to turn this experience around for you.
Posted 3 years ago
Siobhan Savage
Unverified Reviewer
“Hi ordered an item on the 24th of july. I was informed that the item was dispatched on the 3rd of august and would be with me in 3-5 days. Utter lies!! Im still waiting. Reading from the reviews this seems to be a common problem. Utterly shambolic. Poor service. Would not recommend to anyone and have informed family and close friends to avoid.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I‘m not happy at all, I‘ve waited more than a month for an order which was for a vacation trip. I Had asked in advance, if I would receive it ob time. I am back from the vacation, but the order has still not arrived.”
Helpful Report
Posted 3 years ago
Hey there, I am truly sorry to hear your order has not been received. Looking into our records, this seems to relate to an order that has been completed and dispatched for some time now, if this has not been received please email us at care@toxicfox.co.uk and we will look into this for you right away Many thanks
Posted 3 years ago
Natasha Brackley
Verified Reviewer
“My bags look like zombies on them there awful am furious and can’t even get hold of anyone!!!!?”
Helpful Report
Posted 3 years ago
Clare
Verified Reviewer
“If I could give minus stars I would! If I could take away stars I would! Do not use this company- I ordered two nurse jute bags in April 2020 for myself and my colleague as a treat as we have worked tirelessly throughout the covid 19 pandemic! Estimated dispatch was May, I then emailed and was told they were delayed, I then had to email again to be told they were lost and they would be processed again. Some 4 months later I have still not received the products even though my money was taken as soon as I ordered! I have now been told there is a further delay so I therefore finally have a refund being processed. What’s a real shame is that I’ve always wanted a clairebella bag but I will never use this company again! The worst shopping experience I have ever come accross! Never was any real compensation offered!”
Helpful Report
Posted 3 years ago
Hello Clare, I am truly sorry to hear your initial order was lost in the post and the issues you have experienced with the replacement. Looking into this for you I can see that this has since been refunded, however if there is anything further we can assist with please email us at care@toxicfox.co.uk and our customer care team will make sure to assist right away.
Posted 3 years ago
Sheryl Dooley
Unverified Reviewer
“Waiting nearly 2 months for item. Have had contact with company they keep advising they will give me 25% refund and the item will arrive.... but neither happens... seems like a scam”
Helpful Report
Posted 3 years ago
Hey Sheryl, I am truly sorry to hear you have experienced issues with your latest order with ourselves. Please know if you email us at care@toxicfox.co.uk our customer care team will do their best to turn this experience around for you in no time
Posted 3 years ago
Sheryl Dooley
Unverified Reviewer
“I have been waiting 6 weeks for delivery and a month past the dispatch date.. do not use this company! They have taken my money but still no product. Seems like a scam to me 😰”
Helpful Report
Posted 3 years ago
Hey Sheryl, I am sorry to hear of the delay with your order. Please email us at care@toxicfox.co.uk and our care team will look into this for you right away.
Posted 3 years ago
James Carter
Unverified Reviewer
“Will my order come? Ordered a gift early May. When tracking my order it said estimated dispatch 19June. This was later then I needed it but due to covid etc could understand. So had to buy a gift elsewhere. Multiple sales emails sent to me about offers. I've sent multiple emails no real answer until last week when they said 2-3 working days it will be dispatched wait for an email. Its now 5 working days later and 10th July so 2 months after purchase and still no item. I've ordered in the past and had no problems. Very disappointed. Customer care is awful. Just be honest with customers.”
Helpful Report
Posted 3 years ago
Hello James and apologies for the inconvenience experienced. While I cannot locate an order based on the details provided, if you email us at care@toxicfox.co.uk our customer care team will be sure to resolve this for you in no time.
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolutely awful customer service !!! 8 weeks since ordering and over 20+ emails later and still no product received. Every email says ... order in production...! Can not get anyone in customer service to commit to a date the items will be made and dispatched. No option to ring them just email. Why can this company not tell me when the product will arrive? This was a birthday gift bag for a paramedic friend of mine - ordered way in advance - what a shame. I have purchased before and bags were lovely and they actually arrived - whole company let down by horrendously poor customer service.”
Helpful Report
Posted 3 years ago
Mandy Humphrey
Unverified Reviewer
“Absolutely disgraceful company. I ordered on 21st June and was told that my item would be despatched on 29th June. I emailed on 2nd July as i hadn't received anything and was told that my order had not even been put into production. I wanted to gift it on the 6th July. This company are appalling I will never use them again. I wish I had read these reviews before ordering.”
Helpful Report
Posted 3 years ago
Hello Mandy and apologies for the inconvenience experienced with your order. If you email us at care@toxicfox.co.uk our customer care team will do their best to turn this experience around for you in no time. Take care
Posted 3 years ago
Cheryle
Verified Reviewer
“I placed an order on the 30/04 for two hoodies. Estimated ship date 11/06. As of today the order is still showing in progress. I have contacted customer care twice in relation to this. The first time they took two days to respond advising what I already know...the items are in progress. Second time took them four days to respond and was advised order would be shipped in 3-5 days. We are now at working day 6 since that email and still no further along. I have requested a refund for shipping costs...request totally ignored. Absolutely disgusting service from Claireabella and the customer care is a total joke. I have used them in the past and always been satisfied with both product and service however after waiting over 2 months for an order I will not be ordering from them again. About to start a dispute with the bank for a full refund for goods not received.”
Helpful Report
Posted 3 years ago
Hello Cheryle, I am truly sorry to hear you have experienced delays with your order. Please know if you contact our customer care team at care@toxicfox.co.uk our team will do their best to have this issue resolved for you as quickly as possible.
Posted 3 years ago
Maria
Verified Reviewer
“I contacted customer service 3 weeks after placing my order and they said my order will be send next month, that would be 9 weeks after i have placed my order, dont bother to order anything and wait more than 2 months, customer service very unprofessional, waiting for the customer to ask when they receive their order”
Helpful Report
Posted 3 years ago
Hello Maria I am truly sorry for the inconvenience experienced with your order. We provide a wide range of items, all with different estimated production times required, this is due to the hand-crafted (and in this particular case hand-painted) nature of our products. With this in mind, we always make sure to display the estimated dispatch date of each product on the product page to avoid causing any disappointment Looking into this for you, this order has not been delayed and is due to be dispatched in line with the estimated dispatch date as seen in your order confirmation For any further queries please contact care@toxicfox.co.uk and our customer care team will do their best to assist.
Posted 3 years ago
K Norq
Verified Reviewer
“I have ordered many times over the last 10 years, not the fastest production, but things arrived as per the advised date. I ordered on 29th April as a Birthday gift for 13th May. Once the order was accepted the expected despatch date was 19th May. Although disappointed that this would miss the Birthday (and not within the timeframes on the website) I made my peace with it- especially in such a difficult time. However, the 19th came and went, eventually on the 22nd I emailed customer service. The response email said they would come back to me 24-48 hours. The response did not come until 1am on the 30th May. I was advised that my item was with quality control?! it would be shipped in 1-3 working days subject to quality control! I am still waiting! This will sadly be my last order! I completely understand if something can not be done, If there are supply, staff or delivery issues-but like everyone, I want to be able to make an informed choice- I could have chosen other birthday gifts, so my daughter would have something . I feel as though my money has been taken hostage.”
Helpful Report
Posted 3 years ago
Please know I am terribly sorry to hear that there have been issues with your latest order, I can see from our records that this order has since been received however please know if you contact our customer care team at care@toxicfox.co.uk in regards to any outstanding concerns in regards to this order and the recent feedback you have shared, our customer care team will review this and do their best to turn this experience around for you. Many thanks and hope to hear from you soon.
Posted 3 years ago
Annemarie Mcginlay
Verified Reviewer
“Have been waiting to get my order from the 3rd of may , emails are just ignored, rubbish service , would not order from this company again😡😡”
Helpful Report
Posted 3 years ago
Hello Annemarie Please accept my deepest apologies for the inconvenience you have experienced with ourselves, please know if you contact care@toxicfox.co.uk our team will do their best to assist you as quickly as possible in resolving this issue.
Posted 3 years ago
Anonymous
Verified Reviewer
“Still waiting my delivery! I was told it would be dispatched around the 8th May & I've been told it hasn't even been made yet.”
Helpful Report
Posted 3 years ago
Hey there I am truly sorry to hear about the inconvenience experienced with ourselves and with your order. We try to process all orders as quickly as possible but some orders may be delayed in face of the current worldwide pandemic. Please know if you email us at care@toxicfox.co.uk we will do our best to resolve this for you as quickly as possible.
Posted 3 years ago
Louise
Verified Reviewer
“Ordered a onesie for my daughter for Easter and still waiting for delivery. Communication was good initially and now my emails just being ignored. £45 is a lot of money and I wish I’d have checked the reviews prior to purchasing. I already see the response is to email customer care- which I continue to do but actually just want a refund now and take my custom elsewhere”
Helpful Report
Posted 3 years ago
Hello Louise I am truly sorry to hear that your recent experience with ourselves has not been great, please know I will pass this on to our customer care team who will contact you shortly and will aim to resolve your issue as quickly as possible
Posted 3 years ago
Gemma
Unverified Reviewer
“I placed am order but straight away realised I'd clicked the wrong phonecase make. I contacted customer service straight away as in your terms and conditions it states that you can change an order if emailed within a certain time frame which I did. I was emailed back to say they could try and do this for me but was doubtful I have emailed several times since and have had no reply back. I was also sent somebody else's confirmation email.”
Helpful Report
Posted 4 years ago
Hello Gemma , please know I am terribly sorry to hear that you have had a less than stellar experience with our customer care team. Please know I have forwarded this to the customer care team, the customer care manager will be in touch to resolve this as quickly as possible.
Posted 4 years ago
M Shortall
Unverified Reviewer
“Very disappointed in my last purchase ordered 2 onsies for children one was perfect the other wasn’t finished properly at the zip I have ordered so many things in the past towels hoodies suitcase,phoneCase mugs but this is my last order when I sent pictures to customer services all I was offered was discount on next purchase so I am left with a onsie that was to be a present but won’t be now as it looks like a cheap imitation”
Helpful Report
Posted 4 years ago
I am truly sorry to hear you have had a disappointing experience recently with your onesies! Please know if you contact our customer care team at care@toxicfox.co.uk our customer care team will assist you with this issue straight away.
Posted 4 years ago
Sophie
Verified Reviewer
“Ordered my item weeks ago, estimated dispatch 17th April. Still not dispatched and no communication from company to update me, explain or apologise for delay. Emailed customer care myself already just to be told item still with production team. No new estimated dispatch nor apology for inconvienence of delay. I wouldn't know anything about my item if it wasn't for me chasing. Very disappointed as this was a birthday present for a front line worker. Will not be shopping with you again!”
Helpful Report
Posted 4 years ago
Hello Sophie i am truly sorry to hear about the issues you have experienced with this order! Please know if you contact our customer care team at care@toxicfox.co.uk our customer care team will assist you with this issue straight away.
Posted 4 years ago
Dawn Ringstead
Verified Reviewer
“Bought airpods but they don’t work properly they freeze my phone, randomly call people from my contact list and one AirPod doesn’t work Am getting no reply to resolve this issue from a Toxic fox £50 they cost me it’s so annoying”
Helpful Report
Posted 4 years ago
Thank you for taking the time to share your experience with ourselves, I am truly sorry for the inconvenience you have experienced with your earphones but please know if you contact our customer care team at care@toxicfox.co.uk our customer care team will look into this issue and will resolve this for you as a top priority Many thanks
Posted 4 years ago
toxicfox.co.uk is rated 3.7 based on 1,188 reviews
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