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toxicfox.co.uk Reviews

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

3.7

Based on 1,188 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Read toxicfox.co.uk Reviews

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

toxicfox.co.uk 1 star review on 25th November 2023

toxicfox.co.uk 1 star review on 25th July 2022

toxicfox.co.uk 5 star review on 27th March 2020

Caroline Holmes

toxicfox.co.uk 5 star review on 25th October 2017

toxicfox.co.uk 5 star review on 6th October 2017

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where the hell is my order? 20541201 No responses to my emails! Estimated delivery been and gone!! Still says in production! Ordered in May! Still haven’t got it! Meant to be for a holiday! Please someone update me with accurate information! Or I’m going to small claims!”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Good Afternoon Alex Thank you for taking the moment to spare your feedback with ourselves. I am very sorry to read of your disappointment with ourselves, since leaving your review i can see that your order has been completed and dispatched via a tracked Yodel delivery service. I do apologise for the delay encountered with ourselves and If there is anything else we can help with please do not hesitate to let us know. Many thanks x

Posted 4 years ago

“I have tried contacting toxicfox many times to find out where my order from clairabella is. It has passed its tracking date and I want to know where it is. I ordered this 18/05/2019 (a month ago) and have still not received this. I have spent a lot of money on other orders with this company and as a valid customer I do not expect this kind of service when I have spent so much on my previous orders. Order to chase!!!!! Order number: 20539094”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Good Afternoon Isabelle Thank you for your message and feedback. I am very sorry to hear if your disappointment with ourselves and to hear how your order become delayed. I can see that since leaving your review your order has been completed and dispatched via a tracked delivery service. Should you require any further assistance from ourselves please be assured that our care team would be more than willing to help. Many thanks x

Posted 4 years ago

“I ordered a retro bag on 17th May but had a slight issue so contacted customers services. Georgia Tyte contacted me promptly and dealt with the issue. The bag was meant to be a birthday present for my daughter whose birthday is on 2nd June. Track my order kept saying estimated delivery 30 May. It did not arrive so on 2nd June I contacted Georgia who again responded very quickly and apologised and said it would be with me in the next day or so. The bag arrived 6 June after my daughters birthday. Very disappointed as toxicfox should realise a lot of these orders are for gifts that need to be with us by certain timescales. It would have been nice to have been contacted in advance to let me know the order would arrive later than expected.”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Good Afternoon Thank you for your feedback Rachel. First and foremost i am very sorry to hear that your order encountered a slight issue resulting in the order needing to be replaced. Our production teams complete and dispatch orders as quickly as they can, in this case i am sorry to hear that this arrived after your daughters birthday. Should you require any further help or support with ourselves Rachel please do not hesitate to contact our customer care team on care@toxicfox.co.uk using RV202 within the subject line. Many thanks x

Posted 4 years ago

“Ordered well in advance of holiday. Two delivery dates passed and still in production. No answer to email unless till I opened PayPal dispute, soon refunded as couldn't fulfil order in time. Looks like a common occurrence lately”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Thank you for sharing your valued feedback with ourselves Samantha. I can see that the customer care team have dealt with this for you, i am sorry that you decided it would be best to cancel your order due to the delay encountered, however i do hope that Marvin on the team was able to help with this x

Posted 4 years ago

“I ordered two beach towels for my daughters for our holiday. Estimated delivery was 6/05/19. Well in advance of us going away but still no sign of anything. Im so disappointed not to receive the towels and will not buy anything from this company ever again”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Hi Audrey Thank you for your feedback, I am very sorry for the delay you have encountered with ourselves, if i can help any further with this please do let me know and i will ensure that a full review is made of your order. If you would like to contact us please email info@toxicfox.co.uk with the subject line RCK004. Many thanks for your time

Posted 4 years ago

“Disgusted with delivery service.. this is the second time ive had to wait ages items.. i still haven't recieved my order and its well over the estimated delivery date.. i wont ever use toxic fox again.”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Hi Gem Thank you for your feedback, I am very sorry for the delay you have encountered with ourselves, if i can help any further with this please do let me know and i will ensure that a full review is made of your order. If you would like to contact us please email info@toxicfox.co.uk with the subject line RCK005. Many thanks for your time

Posted 4 years ago

“I haven’t received my order, not to mention the customer service is absolutely awful and will not get back to me... What is going on with this company?!! After waiting over a month I still have nothing from them!”

Posted 4 years ago

Read toxicfox.co.uk Reviews

Hi Carley, Thank you for your feedback, I am very sorry for the delay you have encountered with ourselves, if i can help any further with this please do let me know and i will ensure that a full review is made of your order. If you would like to contact us please email info@toxicfox.co.uk with the subject line RCK006. Many thanks for your time

Posted 4 years ago

“Emailed and no reply after waiting nearly 3weeks, I wish I'd have seen these reviews. I'm now going to open a case against them with paypal as I believe my item will never come”

Posted 5 years ago

“Shocking customer service. Am still waiting for a cushion ordered on 17/12/18. They keep promising to send but it never arrives and now they are ignoring my contact!!”

Posted 5 years ago

“Still not received my order contacted them they said in production days ago .contacted them again now no reply .i go away next week so if not received order before i go i wouldnt have purchased as now could be delivered while im away very dissapointed & frustrated i cant speak to anyone”

Posted 5 years ago

“I placed an order for 2 hooded blankets on 3/12/18. It is now 30/1/19 and still no sign! No phone number available to actually speak to someone at toxic fox, just email. After numerous emails I have been told they were despatched on 17/1/19 but the couriers tried to deliver on 21/1/19 and took the parcel back to their depot as no one was home to sign. After speaking with the couriers I was told they didn’t attempt delivery because toxic fox requested it returned to them on 17/1/19 and they received it back on 21/1/19. What a frustrating company toxic fox are!! Quick enough to take your money then they don’t care. I will never use them again!! Be careful people!”

Posted 5 years ago

“Wish I had read these reviews before I ordered my daughters birthday present, ordered on 3 January, delivery date was given as 29th of January, plenty time for her birthday 3rd of February. When it didn't arrive on the date, I sent an mail to question its status to be told it was in production!!!!!!! What?????? It was supposed to be here yesterday, how can it still be in production?.... So angry.....Ive asked for a refund. I wouldn't advise ordering from them.”

Posted 5 years ago

“Ordered a Betty Boop cushion, paid extra £30 for shipping (which was never mentioned at checkout). They've contacted me for an extra £20 apparently for customs (?!). Refused to pay, requested a full refund. Now, never got the refund or the pillow. This company is not leggit at all. DO NOT buy from them. They take people's money and never ship the goods.”

Posted 5 years ago

“Terrible !! Blanket is half the size as described and quality is pretty shocking for nearly £50. iPhone 7 case flimsy and doesn’t fit. You need a knife to take it off it’s that tight . Boooooooo 👎👎👎👎👎”

Posted 5 years ago

“Total shocking service. As a small business owner myself, a one man band. I know how important customer service is and how vital to a business good reviews are. It's pretty obvious that your customers are not if importantance to you. It only takes a few minutes out of your day to resolve an issue with a customer and turn a negative review into a positive review. You guys really aught to ashamed of yourselves, your literally just ripping people off. I've not even contacted you for a refund, just simply the items that I've ordered. I have opened a case with PayPal as item not described and I know even though it's a personalised item that I've got a case because as I said, the item isn't as described and I have screenshots to prove it. Which I've also messaged to you on favebook. Where you were very happy to reply to me when i enquired about the discount code. I now have someone else's order! So no doubt your getting grief from them too. It's company's like yours that give online retailers a bad name.”

Posted 5 years ago

“Ordered a large suitcase before Christmas which I may add, did arrive and pleased with, so stupid me, ordered a small one to match for a birthday gift, not arrived, don't reply to emails, don't reply to the live chat which clearly isn't live because you have to wait for them to contact you, which is an email in my opinion, found the phone number on here, tried to call it, but they don't answer the phone stating that they think its easier to correspond via email and alleged live chat, well it might be easy for them as they don't respond. So had I have read these reviews prior they wouldn't have had my money, and certainly wont be getting future orders and the one I was about to place. So in my car I will be going to face them in person,”

Posted 5 years ago

“My 11 year old daughter paid £25 for a phone case with a claireabella design on - well arrived this morning looking like the cheapest product ever. One of the characters feet are coming off the case and the other is missing!!! Just awful when paying such a high price! I have emailed and still awaiting response. I’m just not quite sure how this company felt it was acceptable to dispatch such a poor product.”

Posted 5 years ago

“This company takes your money and doesn't delivery your order. I ordered bedding on 23rd November, the estimated delivery was 19th December. I emailed early December and was assured that it would be posted in approx. 3-4 days. 19th December came and went and no parcel. I emailed again, no response. I emailed AGAIN, no response. I have tracked my order online and its still says in production. My order was £65 and still nothing to show for it. there are no contact numbers anywhere to actually speak to someone and the 'chat' takes you to another email! This was a Christmas present for my Daughter. I'd like to add that I ordered 3 bags the day before which did arrive and were covered in pulls! I will never use this company again. Extremely poor customer service and poor quality products (when you actually receive them). If I could give zero stars I would have.”

Posted 5 years ago

“Sent me someone else’s order ( as they are personalised items this is no good to me!) I was told my order would be resent.....3 weeks later I’m still waiting, (to late for Christmas now) also not replying to any of my emails regarding refunding my money...wish I had looked up the reviews before I ordered”

Posted 5 years ago

“Christmas gifts still not arrived on 27th December. Ordered on 21st November.”

Posted 5 years ago

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toxicfox.co.uk is rated 3.7 based on 1,188 reviews