toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,188 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

Write Your review

Tell us how toxicfox.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service did not receive my goods I ordered”

Helpful Report

Posted 5 years ago

“I ordered before reading the reviews and really wish I had read them first!!!! DO NOT ORDER......... I placed an order on 22nd November and the delivery date was 28th November, then changed to 4th December, then 8th December, then 12th December and now 18th December. It has been at the quality assurance stage for over a week, emailed Monday and was told it would be dispatched in 1-2 working days LIE, emailed today and again told it will be dispatched in 1-2 working days not holding my breath. The live chat does not work, you can call the telephone number listed on the order confirmation and you get a voicemail telling you to do live chat or email so you cannot talk to anyone in person. 199 people have given 1 star and now I know why. TOXICFOX you are TOXIC.”

Helpful Report

Posted 5 years ago

“I haven't received my item. I have been given six deliverly dates. Customer services are appalling, just keep getting told it will be delivered in 1 to 2 days. Waited nearly a month. AVOID 1** Now got to fight to get money back..not what i needed before Christmas and they where Christnas presents..very upsetting.”

Helpful Report

Posted 5 years ago

“I made an order for a personalised mug on 30 Nov 2018. I am still waiting for the order to arrive. The delivery date keeps being pushed back. I ordered the mug as a gift for a secret Santa. As the order did not arrive on time I had to purchase an alternative gift. I am very disappointed with their service. I'm strongly considering to not order anything from them ever again.”

Helpful Report

Posted 5 years ago

“The worst customer service have ever experienced. Wanted to amend an order within 2 minutes of ordering and told it's already being worked on andcreguse to help out at all. No waynid ever order again or recommend. Steer clear. Very poor. If I could give 0 stars I would”

Helpful Report

Posted 5 years ago

“OH MY GOD THIS COMPANY NEEDS SHUTTING DOWN..........A CALL TO TRADING STANDARDS FIRST THING MONDAY MORNING !!!!! PLEASE DO NOT ORDER FROM THIS COMPANY !!!”

Helpful Report

Posted 5 years ago

“I don’t even know if this company is still in business??? I ordered on 12 Nov and have t received a thing!!! Money gone from my account and no-one has bothered replying to emails! Live chat is not live.. just another email!! I am disgusted at the lack of customer service... DO NOT USE THIS COMPANY!! I will not order again and I will definitely not be recommending!”

Helpful Report

Posted 5 years ago

“don't touch this company with a barge pole !!!!! I have not received my order, yet they have taken money from my account, I have sent 3 emails and no response, and no number available to ring them !!!! if you want goods don't use them !!!!!!!”

Helpful Report

Posted 5 years ago

“I placed my order on 29.11.18 after 7pm. This was meant to be a present for my colleague, (Secret Santa) by mistake I did not change the eye colour. I made attempts before the office opened to update this, in the hope that my order would not have been started. I recieved a email response saying this was not possible as the work starts straight away!! I tried to use the chat now button, but this did nothing. I am very disappointed as not only will I recieve a bag with a blue eyed person, that I cannot use. So I have wasted my money. Please be aware that to find a number you only when you want to do a reveiw. Tried this but this is incorrect too as it says on the front page talk from 9am, the voice recording says from 10am!! which is it??? Poor serivce and i will never use again.”

Helpful Report

Posted 5 years ago

“Do not use this company. They have only sent part of my order and repeatedly lie to me about where the other part is. They do not care and have basically debuted my account for £70 and not sent me the goods.”

Helpful Report

Posted 5 years ago

“Wouldn’t even give this company 1 star. Placed an order to be delivered 12 Nov - nothing received and company (when they can be bothered to reply) just keep lying about delivery of the order. I wish I hadn’t placed this order - it’s stressing me out dealing with these half baked liars.”

Helpful Report

Posted 5 years ago

“Failed to deliver items”

Helpful Report

Posted 5 years ago

“I paid a lot of money for a small suit case and I felt the quality would be better then it actually was. The glitter effect is actually a photo of glitter I expected it to be glitter. I will not be a returning customer that's for sure.”

Helpful Report

Posted 5 years ago

“My daughter's apron arrived yesterday it has loads of the diamonte missing and a mark where a piece of transfer has stuck to it nor impressed with the quality and was quite expensive”

Helpful Report

Posted 5 years ago

“Still waiting on my order after placing it nearly a month ago! For such a well known brand I'm really shocked at the service!!”

Helpful Report

Posted 5 years ago

“Dreadful product poor quality control, name spelt wrong, diamantes falling off, print not stuck down properly took over a month to replace ! Worst support.”

Helpful Report

Posted 5 years ago

“So fed up with the whole process I have been waiting for a birthday gift for 5/6 weeks and still not received. Emailed on several occasions but not yet received items.i don’t want false promises I want either my money back or the item I purchased which by the way left my bank weeks ago. Not happy. Won’t use again. Epic fail!”

Helpful Report

Posted 5 years ago

“I ordered a rucksack for £30 I expected something WOW not rubbish like that. Delivery took a very long time, all the stickers on this rucksack came out. Very disappointed.”

Helpful Report

Posted 5 years ago

“Order no 20454051 still hasn't arrived. And have sent losfs of emails this wek and no response. I was told I would have my order by Weds the 15th as I needed it for the weekend. I am not happy and want a refund”

Helpful Report

Posted 5 years ago

“Delivery was due Monday now Wednesday this was for.my best man on my wedding next week. No reply to e mail, no decent response to Facebook just telling me to contact care team. No mention of reimbursing. AVOID!!!”

Helpful Report

Posted 5 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews