toxicfox.co.uk Reviews

3.7 Rating 1,188 Reviews
68 %
of reviewers recommend toxicfox.co.uk
3.7
Based on 1,188 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 38%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read toxicfox.co.uk Reviews
Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th November 2023
Jen
toxicfox.co.uk 1 star review on 25th July 2022
Anonymous
toxicfox.co.uk 5 star review on 27th March 2020
Caroline Holmes
toxicfox.co.uk 5 star review on 25th October 2017
Hayley
toxicfox.co.uk 5 star review on 6th October 2017
Ms. Justine Poland-Angunoby
toxicfox.co.uk 4 star review on 7th August 2017
C
2
Anonymous
Anonymous  // 01/01/2019
They have now sorted the problem feeling happier
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Posted 2 years ago
Hey there, thank you for your review! I am glad your issue has been resolved and I hope you will choose to order from us again in the future Take care and stay safe! 💖
Posted 2 years ago
Ordered 2 towels. Dispatched exactly when they said they would be. Arrived and although beautiful one was slightly unfinished. Contacted the company. Smooth communication which quickly resulted in a new towel being dispatched and delivered within 5 days. Amazing service. Will certainly buy again and recommend.
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Posted 4 years ago
Thank you for taking the time to share your amazing feedback I am glad our customer service team helped resolve this for you so quickly and I h ope you enjoy your new towels!
Posted 4 years ago
Good product, quick delivery
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Posted 4 years ago
Hey Laura :) Delighted to hear that you love the products and service, and thank you so much for shopping with ourselves.
Posted 4 years ago
Can not say how happy I've been with Georgia who works for toxicfox. Georgia was extremely helpful in sorting my query and nothing was too much trouble. Every correspondence I received was polite and timely. Georgia is an absolute credit to your company. I will definitely be ordering from you again & wouldn't hesitate to recommend you to my friends and family!
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Posted 4 years ago
Thank you very much Annette for taking a moment of your time to share your recent experience with ourselves. I am delighted to see that this has been handled perfectly by our lovely Georgia x
Posted 4 years ago
I ordered a personalised phone case which came in record time I was a little surprised that it wasn't sparkly as it looked online but none the less I was still pleased with the purchase unfortunately it was faulty and wouldn't fit on the phone I emailed and had a speedy response within the hour the problem was promptly sorted and I'm now awaiting a replacement I couldn't be happier so far with the customer service I've received.
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Posted 4 years ago
Hey there Please know I am truly sorry for the issue you have had with your phone case but I am glad our customer care team helped resolve this for you right away! Should you require any further support please do not hesitate to ask the team as they will be more than happy to help you.
Posted 4 years ago
Excellent customer service - thank you for your help Georgina
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Posted 5 years ago
Ricardo on the live chat was very helpful and exceeded my expectations.
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Posted 5 years ago
I ordered my bag on 30.04.18 and it was expected to be delivered on the 23.05.18. Once this date had passed, I was a bit concerned so I emailed and got a prompt response from Asa, I also did read the reviews on here and worry myself, however I have today received my bag so, I now know I shouldn't always trust these reviews at first. I think maybe to avoid this, they could update their customers if their item is going to be delayed, this would stop bad reviews.
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Posted 5 years ago
Mrs. Asa has been very helpful by fixing the situation after I received a wrong item I've ordered. The customer service is very efficient.
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Posted 5 years ago
Excellent customer service. Great product. Great offers
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Posted 5 years ago
Thanks to Lee and team I eventually received the bag I ordered on 12th January on Saturday 24th February. Thank you again for all your help. Unfortunately the colour of the hair was wrong but the quality of the bag is really lovely.
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Posted 6 years ago
Excellent customer service - would definitely recommend this company. They quickly resolved an issue where items had been damaged in transit and the items themselves are both unique and of a very good quality.
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Posted 6 years ago
I had issues with quality of product but their response to my complaint has been absolutely first class.
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Posted 6 years ago
After ordering a product for my daughters Christmas that didn't arrive due to quality control being bad toxic fox was great at apologising and offering a free gift for her also . Would order again from them as customer service is great
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Posted 6 years ago
Good quality products and customer service
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Posted 6 years ago
My niece now has the best book bag in her class :-) Thank you very much! Xxx
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Posted 6 years ago
Good afternoon Jade Thank you for taking the time to leave us some feedback. I have reviewed your order and let me start by apologising for the delay in us getting this order to you. All of our products are hand crafted and this is why we can only ever provide estimated dates. I can see your order was dispatched yesterday and I replied to your email within 1 hour with this tracking information, this however is the only email I can see that was received. If you have any further enquiries please contact me directly at info@toxicfox.co.uk and I will be more than happy to help. Lee Rowley Customer Service Manager
Posted 6 years ago
That there deliver is nice
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Posted 6 years ago
Emailed company to see if it was possible for a faster delivery as the delivery date shown was the 11th of August, response was very fast and polite! By the 7th of August my suitcase had arrived! Very pleased with my order, details for the security lock however could be more in depth as I'm not too sure how to work this! Haha, definitely worth the purchase though! Thank you! X
toxicfox.co.uk 4 star review on 7th August 2017
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Posted 6 years ago
Fab customer service! Thank you Emma! X
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Posted 6 years ago
..........
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Posted 6 years ago
toxicfox.co.uk is rated 3.7 based on 1,188 reviews