toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,188 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

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Metrics

3.7

Based on 1,188 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my beach towel & my chopping board! Products are excellent quality & delivery was good. Will definitely order again for birthday prezzies etc. Fab company!”

Helpful Report

Posted 4 years ago

Hey Caroline, thank you for your fabulous feedback, we truly appreciate this and hope to see you shop with us again in the future :) xx

Posted 4 years ago

“Contacted Georgia as I required further personalisation. Query was dealt with promptly and professionally. Great ambassador for the company.”

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Posted 4 years ago

Hello Kelly! Thank you for your great feedback, I am glad Georgia was able to resolve your issue perfectly! We hope to see you shop with toxicfox.co.uk again in the future :)

Posted 4 years ago

“I contacted Georgia Tyte as I needed a couple of special add ons. She was great keeping me informed at all times and answering any questions within a day. The bag is beautiful, the picture does not do it justice. If you want something special for someone go for this ... thanks Georgia”

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Posted 4 years ago

Hello Paula Thank you for your very kind feedback, I am glad you loved your bag and that George was able to help swiftly and efficiently! Enjoy your bag! x:)

Posted 4 years ago

“I received my chopping board today. I am so pleased with it and my mum is going to love it. Well made, packaged well and it arrived in plenty of time”

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Posted 4 years ago

Hello Lorraine Thank you for your feedback! i am glad to hear that your order was received in time and that you were so pleased with it! We hope you shop with us again in the future :) xx

Posted 4 years ago

“I received my towels and am delighted with them, they are gorgeous!! Also exceptional Customer Service from Georgia Tyte in dealing with an enquiry from me regarding a delay in the delivery, but definitely worth the wait!!”

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Posted 4 years ago

Good Afternoon Sally Thank you very much for taking a moment to share your very kind feedback, i am delighted to see we have been able to smoothly deal with this for you and that you love your new towels :) Thank you for shopping with toxicfox.co.uk x

Posted 4 years ago

“I am very happy with the customer service, I made a mistake in regards to my order so I emailed and must say I got a positive response and they were more then happy to help me. Look forward to receiving my item.”

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Posted 4 years ago

Hello Hayley Thank you for taking a moment of your time to share your recent experience. I am glad our customer care team was able to help resolve this for you! :) I hope you enjoy your order! x

Posted 4 years ago

“I ordered a towel for one of my daughters 13th birthday present. as I’d had one previously and loved it. The quality is great and I was lucky enough to get 50% off. I didn’t think it would arrive in time. I emailed to ask if this could be speeded up, I got an answer straight, very fast reply. Understandably the process can’t be speeded up. But, The towel arrived in time And like the previous one I had was excellent quality. So, definitely will have more of these and recommend to friends and family Thank you”

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Posted 4 years ago

Hello Michele and thank you for your valuable feedback! I am glad to hear that we have delivered your order earlier than expected and that you love it so! We hope to see you shop with us again in the future x

Posted 4 years ago

“Have ordered from here many times! Always a great product and even better customer service, love all the quirky items! Perfect for gifts”

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Posted 4 years ago

Thank you for your very kind feedback Kerry, I am glad t o hear that you love our products and services! We hope to see you shop with us again in the future :)

Posted 4 years ago

“Amazing Customer Service. Very helpful and informative. Couldnt have done more to help if they tried. Would definatley recommend”

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Posted 4 years ago

Good afternoon Amy Thank you for your kind review, I am glad to hear you have had a great experience with our products and with our customer care team! :) xx

Posted 4 years ago

“So so helpful!! Thank you”

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Posted 4 years ago

Hello there! Glad we were able to help :) xx Hope you have a lovely day

Posted 4 years ago

“Absolutely fabulous company! I have had products before, however after nearly losing my life this year and ending up with a huge body change. Claireabella have allowed my design to incorporate my new body attachment which allows me to accept the change a little more. It would have felt very strange having a towel without my stoma bag.. the design team put together an image that shows me as ME now! Brilliant experience and Georgia has helped me every step of the way and been compassionate and accommodating! Excellent service and couldn’t be happier and so is my family. So happy had to have a towel designed for my son too! Will def be ordering more”

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Posted 4 years ago

Good afternoon Joanne Thank you for taking the time to share this amazing feedback, we truly appreciate this. I am glad to hear our design team have gone above and beyond to help provide a character that is truly unique and captures you perfectly and Georgia for providing you with a strong level of customer service. We hope you enjoy your new towel :) x

Posted 4 years ago

“Customer services including Georgia were very efficient and help me with my error. I can not fault them. Thank you...”

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Posted 4 years ago

Thank you very much Ruth for taking a moment of your time to share your recent experience with ourselves. I am delighted to see that this has been handled perfectly by our lovely Georgia x

Posted 4 years ago

“Fantastic service from Georgia. She replied to my emails quickly and she was able to sort my error for me. She was very helpful and went out her way to make sure that my order was progressed. Thank you for a great service!”

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Posted 4 years ago

Hello Kelly I am delighted to read of your pleasant experience, we aim to please :) x

Posted 4 years ago

“when i ordered item was told it would be posted around Thursday 20th Feb which was great as item was for Granddaughters birthday which was Monday 24th Item wasn't sent till 24th so arrived on the 26th Granddaughter loved the hoody as she designed it her self but I was unhappy it didn't arrive in time .Item was fantastic and will order again but will give more time for delivery”

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Posted 4 years ago

Good afternoon Carol Thank you for sharing your recent experience with ourselves, your feedback means a lot to us I am truly sorry to hear that your order did not arrive in time for you Granddaughter's birthday but I am glad she loves her hoodie and we hope to see you shop again with us in the future

Posted 4 years ago

“Lovely hoodies, had a slight fault with the hoodies, contacted customers and the team provided excellent customer service. Quick to reply and to resolve the issue. Thank you again”

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Posted 4 years ago

Thank you so much for taking the time to leave us with some feedback of your recent experience. I am delighted our customer care team have been able to quickly resolve this for you. x

Posted 4 years ago

“I ordered a phone case and it arrived quickly! Unfortunately my case was slightly faulty and wouldn’t fit my phone properly. I contacted the customer service team and they couldn’t have been more helpful! Nothing was too much trouble and they responded to my emails quickly. They sent me a replacement phone case immediately and it arrived within a couple of days. My new case fits perfectly. Super happy customer and I will definitely shop again and be recommending to My friends and family. A*********”

Helpful Report

Posted 4 years ago

Wonderful news Jessica, thank you for sharing this honest feedback. I am sorry to hear that you had an issue with your phone case initially, however i am pleased to hear that the customer care team have been able to efficiently resolve this for you. We are always here to help :)

Posted 4 years ago

“Great customer service love the personal touch on items ordered phone case, beach towel and tote bag which still waiting for. Well worth the money for the personal touch great quailty”

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Posted 4 years ago

Hello Sarah Thank you for your amazing feedback Glad to hear that your items were well received!

Posted 4 years ago

“Amazing quality bag! Great customer service. Delighted! Thanks! Xx”

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Posted 4 years ago

Thank you for your very kind feedback Lorraine, we are pleased to hear you love your order and we hope to see you shop again with us in the future :) x

Posted 4 years ago

“Good service and amazing product”

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Posted 4 years ago

Thank you very much Darci for taking a moment of your time to share your recent experience with ourselves. i am delighted to see that you are more than happy with our products and services :) x

Posted 4 years ago

“Very good costumer service”

Helpful Report

Posted 4 years ago

Hello! Thank you for your feedback! I am glad we were able to help! :)

Posted 4 years ago

toxicfox.co.uk is rated 3.7 based on 1,188 reviews