Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very good and helpful. Room clean and comfortable, but there was a lack of storage eg., drawers, and so I had to keep most things in my suitcase.”

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Posted 3 years ago

“Always book here either on way or return from France never had a problem rooms clean hotel and staff very friendly .”

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Posted 3 years ago

“I made a mistake with the dates and obviously didn’t stay In the hotel, arrived last night and was told I had to rebook with no discount or any compassion at all. Room was dirty and had a funny smell and walls all damaged. Won’t be back in a travel lodge anytime soon that’s for sure.”

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Posted 3 years ago

“Travellodge should have option where you can get discounts face to face aside from online”

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Posted 3 years ago

“Good price great service would return anytime”

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Posted 3 years ago

“Really easy to book and you know it will be a consistent standard and good night sleep with travel lodge”

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Posted 3 years ago

“The website is very easy to use. The rooms have everything I need for a short stay, mostly at a reasonable price .”

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Posted 3 years ago

“Overall, I like the new hotels, their layout and design; staff great as always”

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Posted 3 years ago

“All good the nice young woman was so nice even when I could find my room”

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Posted 3 years ago

“Sorry but hopeless, dirty, run by the security "guards".”

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Posted 3 years ago

“Easy to use website with options close to area we wanted”

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Posted 3 years ago

“Good price and easy to book”

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Posted 3 years ago

“Have stayed for weekends away for many years at this particular Travelodge. The staff are always friendly and deal promptly with any issues that arise. The rooms are always clean and comfortable.”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Vero good esperienze!”

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Posted 3 years ago

“Clean tidy and comfortable”

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Posted 3 years ago

“Easy booking. Good price for a no-frills comfortable clean room. Ideal for short stay.”

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Posted 3 years ago

“I found paying with PayPal a bit stressful, normally I pay using credit or debit card, much easier for me.”

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Posted 3 years ago

“wait for an email to reset my password.Have been waiting for over 24 hours”

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Posted 3 years ago

“User-friendly website, transaction carried out efficiently and effectively, even for a technologically -challenged user.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews