Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website doesn’t work well and is a bit disjointed. I want an easy to find price calendar but it doesn’t work well and it makes me want to book via premier Inn who’s site is far easier to navigate .”

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Posted 3 years ago

“I booked wrong date and the lovely lady made the process of sorting it out easy!!”

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Posted 3 years ago

“Booked for a 2 night stay but had a slight problem with reservation details. Contacted Travelodge Woking Central, and the Customer Service was excellent. Nothing was too much trouble and the adviser was very understanding and helped me navigate through the Manage Booking procedure, 5 stars for customer service.”

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Posted 3 years ago

“Price went up from original price when I came to book. Site rejected one credit card twice for no apparent reason.”

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Posted 3 years ago

“We stay at keighley travel lodge when visiting our family,they are always courteous and make you welcome every time,the rooms are very clean and tidy and room service for cleaning is excellent”

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Posted 3 years ago

“Quick and easy to use”

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Posted 3 years ago

“Quick and easy to use.”

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Posted 3 years ago

“Clean room, friendly helpful staff”

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Posted 3 years ago

“I find your Web booking site a pain and often find that I have to restart the booking as the site has difficulty recognising overseas post codes even when you have entered the correct country.”

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Posted 3 years ago

“Friendly, hrlpful staff. Clean comfy rooms, excellent Breakfast deals”

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Posted 3 years ago

“Friendly helpful staff. Lovely big quiet room. Super water pressure in the shower.”

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Posted 3 years ago

“The website continues to be difficult to search for and book hotels despite recent improvements”

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Posted 3 years ago

“Always use Travelodge always first class”

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Posted 3 years ago

“Very easy and quick to book.”

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Posted 3 years ago

“Can usually find a room at a reasonable rate when we need it thanks. Rooms clean and spacious.”

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Posted 3 years ago

“Value for money.”

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Posted 3 years ago

“It was. So easy to book my reservation”

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Posted 3 years ago

“Always good, friendly service , clean rooms and great locations , never had a problem and use travelodge upto 5 times a year would not stay anywhere else”

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Posted 3 years ago

“The website was easy to navigate and the prices were good. We’ve stayed here before and if the staff are as good as last time it will be great.”

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Posted 3 years ago

“The rooms are always clean and tidy,and the beds are very comfortable. The Staff are very helpful and attentive.I, for one, have never had anything but a pleasant and enjoyable stay.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews