Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the place in York! Go every year for my birthday 🥳”

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Posted 3 years ago

“Booking - Quick and easy to book at a good rate.”

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Posted 3 years ago

“The wi-fi have to by the phone line is not working but other than ok room clean and nice.”

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Posted 3 years ago

“very good as usual”

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Posted 3 years ago

“Booking with Travelodge is fairly straight forward although I can't get into the site on my Android phone.”

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Posted 3 years ago

“Easy to book on website”

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Posted 3 years ago

“Prices are very high”

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Posted 3 years ago

“Very difficult for a one legged man to sit on the plastic bowl shaped chairs and certainly not the cleanest of places I’m sorry to say ! Premier inn will be my favoured as from now on .”

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Posted 3 years ago

“Friendly staff but could do with updating”

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Posted 3 years ago

“booking was easy and flexible”

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Posted 3 years ago

“Easy to book on website, we have stayed here before a good experience”

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Posted 3 years ago

“Friendly Helpful Staff, Clean Room & Bathroom, Conveniently location.”

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Posted 3 years ago

“Excellent booking platform”

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Posted 3 years ago

“I use travel lodge in Medway quite often I made a mistake and was not allowed to change my booking”

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Posted 3 years ago

“Quite straight forward and easy to book.”

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Posted 3 years ago

“I have great difficulty contacting Travelodge by email; if fact have so far failed Confirmation number1568786326 relating to a booking at Todhills for night of 25/26 Aug priced at £120.99 changed to 27/28 Aug at £67.09 on the latest invoice quoted at £67.09 + £10 for changed date. I feel grieved that £53.90 has not been returned to my account as 120.99 - 67.09 =53.90.I accept the £10 taken for changing dates. The gross immorality of business lures clients toward the lower rate KNOWING that under the rules they apply they KNOW that the money they've taken by this subterfuge is safe in their hands. Unless the refund is given don't expect either myself or others will use Travelodge. On the latest invoice it quotes I was charged only £67.09 whereas YOU know £120.99 was charged! We only had to change as double booked for dates 25 to 26th Aug. email ( john@thelockes.co.uk ) .”

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Posted 3 years ago

“Every time we stay here it's been brilliant just sad about the high prices sometimes”

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Posted 3 years ago

“Quick easy and clear”

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Posted 3 years ago

“excellent value. on selected days”

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Posted 3 years ago

“Very difficult to find accommodation in Edinburgh during the summer holidays, so many hotels are booked up.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews