Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clean central to the town good price will use again but unable to get nhs discount”

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Posted 2 years ago

“Excellent website and easy to use.”

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Posted 2 years ago

“Rooms clean and comfy, great location and good facilities on site”

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Posted 2 years ago

“Easy to book and good price.”

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Posted 2 years ago

“So easy to book using the website, choice of rooms with price clarity 👍”

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Posted 2 years ago

“Excellent upgraded hotels with comfy beds and clean ensuite facilities, value for money and good locations.”

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Posted 2 years ago

“Easy site to navigate- great value .”

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Posted 2 years ago

“An easy site to use to find suitable locations and carry out bookings.”

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Posted 2 years ago

“I booked 3 rooms meaning all to be using flexible rate but unfortunately one was saver. I immediately rung travel lodge to amend saver room to flexible but they said it couldn't be done.! I can't understand why this unable to be amended.”

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Posted 2 years ago

“It's really easy and quick to find a hotel, check your room options and make a booking on the Travelodge website. Also, directions and transportation options for the hotels are available.”

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Posted 2 years ago

“Great service and way to book and never had a problem”

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Posted 2 years ago

“Room absolutely stinks of smelly dog even though the fan was on full blast and the window open when we walked in. We didn’t want to ruin our trip by having to complain (why can’t they get it right in the first place) but we had to sleep all night with the window open. My eyes were itchy and felt like they had sand in them but I hadn’t been to the beach. In the morning went for breakfast and no bread and only scrambled eggs containing milk - no fried or poached, hash browns were like old cardboard. They wouldn’t boil a plain chicken breast for my poor dog (poodle so doesn’t smell) because of health and safety. What a shame because the room looked really nice and clean apart from the carpet which really stinks.”

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Posted 2 years ago

“went like a breeze”

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Posted 2 years ago

“Easy booking, however it would be better if you could book parking at the same time for peace of mind.”

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Posted 2 years ago

“Very easy and convenient”

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Posted 2 years ago

“Ease of booking”

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Posted 2 years ago

“Very nice rooms”

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Posted 2 years ago

“Easy access to booking easy access to booking”

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Posted 2 years ago

“Staff helpful especially the guy on night duty nothing was to much for him be staying there again”

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Posted 2 years ago

“The communiail areas were very dirty and the smell hits you as soon as you walk in. The bed sheets had old blood stains when asked to change I was offered the sheets myself for which I declined as I do not expect to change my own bed sheets in a hotel very poor service 😥 very disappointed as it was not a cheap night stay for a nights stay. Outside area was not even cleared of cups etc for 24 hours.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews