Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Noisy and no hot water”

Helpful Report

Posted 2 years ago

“Quick and easy booking process”

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Posted 2 years ago

“well panned site easy to navigate”

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Posted 2 years ago

“When we both arrive we had a family room it was endless problems one thing another first * bath was too small plus other things listed below * sheet and pillowcase both had holes in them * No shampoo 🧴 wasn't fill up got a cup of the shampoo in the end * No bedside table to put eg fire alarm for deaf people * TV was too small * Doors from bedroom and corridor are so stiff to open them not suitable for older and disabled people * Breakfast was appalling why myself is diabetic hubby never had cereal and among other things again wasn't suitable however I ate all of it and half of the cake * stain on carpet”

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Posted 2 years ago

“It was difficult to pay by card but easy with Pay Pal.”

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Posted 2 years ago

“Very easy to navigate and understand booking information and requirements.”

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Posted 2 years ago

“Accessibility room had no bath mat, also toilet roll holder very awkward positioning to allow easy access. Could do with a stool to allow you to sit at the basin.”

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Posted 2 years ago

“Easy to find hotel and book it. Prices reasonable but could do with having available parking for convenience.”

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Posted 2 years ago

“It was so easy to find what i was looking for and even easier to book. Thanks Travellodge”

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Posted 2 years ago

“Very central to everything clean and fresh and staff are always welcoming”

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Posted 2 years ago

“The staff at Manchester Central were fab”

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Posted 2 years ago

“Dear Sir’s Today i arrived at the travel lodge in Porthmadog after a 120 mile journey, When I entered my allocated room I found it completely unsatisfactory, The bathroom was dirty and appeared not to have been cleaned properly, at the entrance to the bathroom there were stains on the floor which appeared to be bodily fluids this was not pleasant and I am sure this is an infection control risk, when I pointed it out to reception (Molly and Fiona) they agreed and apologised but made no offer to have the bathroom cleaned further stating “it is what it is we are waiting for a refurb” Unfortunately at this point my wife and I decided to leave and incur further cost in another hotel. I hope you agree on this occasion this was completely unacceptable. Following this disappointment I would like a refund in full.”

Helpful Report

Posted 2 years ago

“Staff were great but lodge itself was very tired. Our door would not lock at night. There was no phone reception inside and very little outside. The T/L WiFi was very poor with only the dot and sometimes one ray. Took so long to use it. The bedding and towels were fine and they were more than happy refresh both them and teas and coffees.”

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Posted 2 years ago

“It was easy enough to book but the prices went up after I had selected a hotel. I know it may change on another day but not between screens.”

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Posted 2 years ago

“We regularly use Travelodge when visiting family or discovering new places. First time at Bolton though so will let you know.”

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Posted 2 years ago

“Always clean and conveniently situated in town centres and very reasonably priced.”

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Posted 2 years ago

“Site simple to navigate”

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Posted 2 years ago

“Booking procedure good not happy with price £61 on way to Cornwall £99 on way back over 50% increase!!”

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Posted 2 years ago

“I haven't stayed at Brighton Travelodge yet, but booking online was easy. We have stayed in other Travelodges before and they have smartened them up a lot recently, so looking forward to this stay.”

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Posted 2 years ago

“Very easy to book, no issues from me.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews