Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to book, no issues from me.”

Helpful Report

Posted 3 years ago

“Quickly booked but struggled a bit because the person i spoke to had quite a strong accent.”

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Posted 3 years ago

“Poor customer service. Fail to respond to email. I would not recommend this company.”

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Posted 3 years ago

“Very easy to buck the room thank you .”

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Posted 3 years ago

“Very easy to find and book. Only comment is that it is not immediately clear that when your card details are held there is no more information required and I began to give details of my card again. Perhaps a' Continue ' button immediately after the saved card or an alternative then given to insert details of new card.”

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Posted 3 years ago

“Room smelled of stale? pee? TV was the size of a laptop, with 12 channels only. They charge for internet and for parking. Not a "good feel stay"!”

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Posted 3 years ago

“Booked two rooms one disabled room and a family room easy to follow form to fill in.Good prices.”

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Posted 3 years ago

“Easy website to navigate.”

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Posted 3 years ago

“Very good assistance with help to book accommodation at Wilmington Travel Lodge”

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Posted 3 years ago

“The best Breakfast and value will a lot of choice safe and well organised hotel with a great team. House keepers and a fab job!! 😊”

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Posted 3 years ago

“Travelodge is always the place I book has it’s got everything that I need for a relaxing place to have after visiting friends. The staff are always friendly and helpful”

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Posted 3 years ago

“Very easy to browse different hotels and locations. Simple to choose rooms and book.”

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Posted 3 years ago

“Terrible booking process. Quality of website and hotels have become a lot worse the last few years.”

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Posted 3 years ago

“Excellent location for this fresh well run hotel”

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Posted 3 years ago

“Quick easy booking on line, very helpful information on line about parking.”

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Posted 3 years ago

“Depends on what Travelodge hotel you stay in. Over the years I’ve stayed in many hotels and have been happy with the experience of staying in some. Other Travelodge hotels are so bad I’ll never stay at them again. Some staff are fully committed to their guests, some staff couldn’t care less and more interested on being on their phones.”

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Posted 3 years ago

“All good, no problem with the booking process and the hotel room looks great. 🤞”

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Posted 3 years ago

“Has started to get very pricey”

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Posted 3 years ago

“A secure booking site, which is easy to navigate and is very informative.”

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Posted 3 years ago

“We love staying in a Travelodge because we can bring the dog on weekend breaks. Very comfortable, clean rooms and always at very reasonable prices. Sometimes we chose to have breakfast which is usually nice and relaxed and great selection. Perfect for a weekend away or visiting family.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews