Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to book,”

Helpful Report

Posted 2 years ago

“Website easy to use so booking was no problem. Not stayed at this hotel before so looking forward to doing so.”

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Posted 2 years ago

“This review is for the booking system via the app. You enter a destination then date and enter takes you to a new page which asks for destination again, annoying. When I found the hotel and dates the page refused to navigate any further. I eventually made the booking on their Web page. Travelodge you need to tweet your app to make it easier.”

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Posted 2 years ago

“Very happy with the overall booking process and love the price, the option to get the better room is great too! Only think is we are being our 6 month old with us but the only option was to add a child and get a family room with a sofa bed which we don’t want, no option for just a double and add a cot, this needs to be looked at. Otherwise all happy.”

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Posted 2 years ago

“Very enjoyable stay, nice and quiet and clean.”

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Posted 2 years ago

“Beautiful clean spacious and bright rooms. Fantastic Staff. Good location”

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Posted 2 years ago

“this is the six-year we have stayed at Great Dunmow Travel Lodge the staff are so helpful and pleasant that we always go back to this Travel Lodge”

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Posted 2 years ago

“Access via web site poor Tel contact Good english difficult accent”

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Posted 2 years ago

“Room was clean, airy and the lady on the reception was lovely . Just missing a hairdryer in the room”

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Posted 2 years ago

“i checked in at 930 sunday evening and when arriving in my room i instantly noticed that the previious guests used duvet had not been removed ! it was a warm night so i didmt see the need to bother reception but as a frquent guest of travelodge i do think it lacks care and attenion to detail regards Andy”

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Posted 2 years ago

“Nice lady on reception”

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Posted 2 years ago

“I looked at this property before but was unable to book as my father just died and I was unsure of funeral dates. I then booked last night to find out that the price had gone up to £87, you used to be really good value but instead you keep putting your prices up although when checking you are not full”

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Posted 2 years ago

“Web site allowed us to choose the best Travelodge for the area and was straightforward to use”

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Posted 2 years ago

“Very good hotel.”

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Posted 2 years ago

“Very user friendly,quick and safe. Well laid out.Good price and choices. All done on line.”

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Posted 2 years ago

“We paid for a super room which wasn't really worth the extra money as we were only staying one night. The staff member in reception was reluctant to get extra coffee or milk as she appeared to be busy on her phone. We had a meal in the restaurant ( the second and last time we will ever buy food from a Travelodge restaurant) it was very poor and the bar had very little choice of drinks, from an extensive soft drinks menu, there was only one drink available. All in all, we will continue to use Travelodge hotels as they are convenient when we are traveling on the motorways but won't use the restaurants again.”

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Posted 2 years ago

“Welcoming staff , clean room with fan and iron and ironing board . Quiet . Bed is really comfortable and bathroom functional and clean . Love the manager she always gives me the same room each week as I travel for business”

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Posted 2 years ago

“Web site annoying.. kept buffing took several attempts to book … even when trying to pay”

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Posted 2 years ago

“Looks real value for money”

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Posted 2 years ago

“Room was nice, clean. We had upgraded for better WiFi, coffee pod drink maker, sadly after we returned from our evening/night out we found there to be no WiFi, no working lights in the room, it was late so didn't complain, we were beyond tired. Bed was comfortable.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews