“these people unprofessional and rip off merchants. I would advise anyone not to book with these people as they are unhelpful after they have taken your money. worst travel company I have dealt with”
“bought a flight ticket on line
site was not clear in many ways,
site was not clear about cancellation fees when booking,
found later that my ticket was not refundable after making the booking
wanted to charge me Ā£220 to change the return date”
“British airline has been strike so my flight was cancelled, lucky that I open up my email for one day before my flight was going, It has been all sorted with customer service name" Liam Johnson". I'm glad i got another e-ticket that i did't buy another ticket.
thank you guys for all the your helps!
look forward to booking next flight
regard
Banjob Keawwongsa”
“flights were cancelled due to BA strikes. TravelUp did not contact me saying they have the money and when I rang them they said it can take up to 4 weeks which is ridiculous as it is nearly Ā£500 which is nearly all the spending money I had before I had to book new flights. BA have told me that TravelUp have the money in their account. Do not book with TavelUP”
“Had an issue with Etihad cancelling the scheduled flight for my return journey. This was taken up with Liam Johnson at Travelup who dealt with it very efficiently and was very helpful too. Thank you Liam.”
“We had a change to our flights and I was very anxious. However after speaking to Travelup and Liam Johnson everything was dealt with quickly and We are overjoyed with our new flights! I couldnāt fault Liam! Excellent customer service!”
“My sisters and I booked a holiday with travelup, only for them to tell us two weeks before there was an error and our booking is not valid.
Their compromise was a lower standard hotel with a Ā£40 discount.
Being in the same industry, I am shocked at the service and do not recommend booking with this company. Now we have to find a hotel in two weeks- most of which are fully booked and at premium prices.
Avoid disappointment and do not take the risk with this company. never again”
“If you want your dream travel/holiday become a disaster and a nightmare, feel free to book with travel up.
Failed to rectify a stupid mistake on e-ticket reported by email the following day didnāt allow me to departure. Money for ticket, programmed coach, hotel , and 6 days booked annual leave, ALL went out through the the window Very useless and some of operator very rude hang up phone during a conversation. What a great Customer Service!!!!”
“I booked a flight to Australia on Philippine airlines via Travel Up. A few weeks after my booking I received an Email from Janki Kiri informing me that the airline had made a major change to my return journey and I was entitled to a refund. This refund has taken over three months to arrive. Janki has been amazing and has been regularly emailing the airline and also asked her manager Ken to become involved. The airline has finally told her that the refund has come through. I am very grateful to Janki for all her help in this matter together with her manager Ken. Without Jankiās persistence I may still not have received the refund. She kept me fully informed by email and phone at regular intervals. Huge thanks to her. Lynne Kirshen”
“Everything was fine until I needed to contact their customer services. Allegedly open from 9am - 6pm, called first thing in the morning to be kept waiting for 20 mins on hold despite being first in the queue and despite being given a 1 min wait time. Called again to speak to their schedule change department at 5.30pm but was told the person had left the office. Called again the next day at 9am to be told that this person was on a break after being in work for 30mins! Blatantly avoiding my calls all because Iām entitled to a cancellation and full refund. Indian call centre adds to the frustration of speaking to non native English speakers. AVOID!”
“Please avoid. Flight affected by BA strike. BA confirmed that I'm eligible for refund. Travelup refused to do anything saying the trip is on!! Hung up on me twice. Very rude and not helpful.”
“Exceptionally courteous and efficient service for a very good deal. After a slight issue with their website, Sam voluntarily and quickly called me back to assist and, due to my slight date flexibility, managed to get me still better prices for a UK to USA return flight ticket. This also now included check-in baggage normally charged extra for on this BA flight economy seat, saving at least a further Ā£80! No other price comparison site could get anywhere near this direct flight deal after extensive checking. Thank you Travelup for a great experience!”
“The customer Servies was really bad they hung up on me when I asked to speak to a manager also they charged me Ā£50 just to make one change in my personal details I donāt recommend it at all they are ropers”
“if they save you money great, just be aware of fees in the Ts & Cs. I had my flight cancelled by the carrier and Liam Johnson helped me get another flight that same day. Thanks!”
