“Very happy with the customer service.
One of my connecting flight got cancelled but Fleming Greyson provided the best customer services and rebooked the flight..he gave me lots of options to choose for the new flight and quickly solved the matter.
I used travelup mostly but must say this time the customer service was the best.”
“My flight was cancelled by the airline (BA) and TravelUp helped me get a full refund for the ticket. It took a few weeks for the refund to come through, but all is done by exchanging only a couple of emails. Thank you Fleming Greyson for your help.”
“Original itinerary impossible - flying into one city airport, onward journey from different one - not possible to reach onward plane. Flight arrangements changed but Travelup failed to inform American Airlines and we were faced with the possibility of buying tickets home from Memphis. Only the effort made by American Airlines staff mitigated this. Company just not interested in complaint - merely 'appreciated the feedback'. Avoid them! I shall update this review should the complaint be taken more seriously.”
“AVOID THIS COMPANY!!! This company is a scam... Booked ticket they take the money from my bank account then send me an email that my fare is cancelled and was asking for more money. When I called them they asked for more money then stated in their official page. The customer service is awful talking with you in the rude manner, when I asked why they asking for more money then stated in their page he just dropped the phone down. Called one more time the operator said they will call back in hours time but no one didn't call back. And don't return the money. Probably need to ask help from trading standards to get our money back
Was calling one more time to find out what happening with my flight operator just hang up the phone again with no explanation. What kind of service is it? I think the good feedback leave the companies people because with service like that no one gonna leave a good feedback!
Still didn't receive my money back from cancelled flights”
“BA flight cancelled Travelup failed to inform me then after I booked new flights Travelup failed to re confirm booking so flight lost. Absolutely inept”
“After my flight schedule has changed giving us half an hour less transfer time I was concern I might not make it for the flight to Bogota. I called Janiki in Travel Up and asked to Ben re-booked for earlier flight. It was free of charge and new e-ticket had been issued same day. Travel Up is great, competitive prices and great customer service !”
“$20 per person (admission fees) for canceling the free cancellation booking,
It doesn't matter how many persons on the booking,
They charge per room capacity,
I am getting all my money back,
they get the bad review and the complaint,
Long story short, you can't trust overseas sites.”
