“Terrible customer service. I booked my flights through this agent and requested for an e-ticket receipt, wrote them more than 3 times across two months, never heard back...”
“Staff are so unhelpful , trying to sort my flights and credit card company state transaction hasn’t went through, however within less that 12 hours they state it’s went through to change would be £289 each (for a cheaper flight) to cancel I would lose the full amount. Won’t be using them ever again.”
“Absolutely terrible, they took my money for flights, then tried to charge me £50 saying flights had gone up. I declined, it took them a week to give me the money back, i went back on, the flights were cheap again on the website and again they asked for more money after booking. Every time i call them to try and resolve this the say they will call me back in 5 minutes and never call back. THEY ARE A SCAM. do not book with them.”
“Awful customer service. Have recently been on the phone for 45 minutes - 40 of which spent being told I was 'First in the queue, your call will be answered in approximately 10 seconds'. Only to get through, be passed around 3 different departments and placed on hold for another 10 minutes. Staff are rude and unhelpful, all stemming from an issue with a schedule flight change they refuse to help deal with. Avoid like the plague if you are considering using this company.”
“DO NOT USE TRAVELUP! They are the worst. They have zero support if there are any issues, and will not provide the least in customer support. The extra dollars to book elsewhere are definitely worth it. They canceled a reservation on me when I did not want the reservation canceled and charged me a penalty fee of $300! When I called back to see if they could rebook the reservation for me, they said the Hotel would not allow it. I called the hotel and they had not heard from TravelUP, and that they would call TravelUp to try and work it out for me. ...obviously TravelUp was lying and just wanted the cancelation fee. this Company is unreal, avoid the headache and DO NOT BOOK WITH TRAVELUP!”
“Stay away from this travel agency... shocking customer service experience today. Didn't want to listen to my feedback. Just got threatened. Worst experience.”
“Family holiday -We booked 3 flights from Glasgow to Cape Town , 2 flights from Newcastle to Cape Town and 2 flights from Edinburgh to Cape Town, all to connect to onward flight to Cape Town in London. what the site was very good at concealing ( in tiny print ) was that the flights from both Glasgow and Newcastle were to London Heathrow and not to Gatwick where the connecting flight was departing from...
we had to hire a car to take5 of us and our luggage to Gatwick- an extra stress and cost we could have done without and there was absolutely no help from Travel Up to change the flights, which could very easily have been done.
Also, the paperwork is poor and it involved many phone calls to establish what the luggage allowances were and some of the flight prices included luggage and some we had to pay extra for.
Poor site.Poor company. Will certainly never use again.”
“I had booked a flight online which was paid for in full using my debit card. I had received a notification that the flight was confirmed and that the booking was completed successfully. The following day I received a call to advise that the fare had gone up and they would not honour the fare that I had booked online despite me receiving a confirmation that it was booked at that fare. After battling with them on the phone, all they would offer me was a refund which would take a further 5 days to credit back into my account, preventing me to book elsewhere. Just be careful using this agency as they certainly do not have any scruples or indeed honour their confirmations.”
“If I could give 0 stars I would. I would question the validity of positive reviews for this company. They are the epitome of poor customer service and has been a terrible experience from start to finish. So bad that I actually had to question whether this was a legitimate site. Your typical call centre, didn’t understand English and then Liam Johnson / Neil Taylor (not sure real names) react by raising voices and being condescending! Booking with Travelup caused a hell of a lot of stress prior to our holiday which was upsetting! They still owe us money for a refund - five months have passed - seems like a scam to me?! We have spoken with the Airline direct and they have informed us that Travel Up are incorrect and are not following the correct policy. Travel up also won’t show us any confirmation or correspondence from the airline. My advise - avoid like the plague and book with a reputable provider.”
“Hard learned lesson - never use shabby Travel Agent - book directly with airline instead!
Avoid at any cost. Absolute lack of customer service and 0 flexibility. Made an error in booking - British Airways would allow for the change free of charge within 24 hours from the time booking has been mad but these guys would simply demand for this £108/person.
Bunch of scammers at best!”
“AVOID!!! Received confirmation and airline locator to be told the fare was no longer available. Having been in travel industry for over 20 years I knew this was untrue they are obviously offering fares they can’t deliver.”
“Deceptive web site. They took my card details, and charged it. Then told me later that the room was not available. They clearly up up prices that they never had available. AVOID”
“Your profile picture
Ian Kenny
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Ian Kenny
4 reviews
Star 1
Star 2
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Star 4
Star 5
5 days ago
Reviewer contacted
please be totally aware this company…
please be totally aware this company is…
please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ...
Ian Kenny
4 reviews
Star 1
Star 2
Star 3
Star 4
Star 5
7 days ago
Reviewer contacted
will £4000 enough to bring this rogue company to court or not ?
is there any solicitor interested this case ? I will happy to spend £4000 fix fee to bring this rogue company to court but take my right back ... I lost at least £3000, will I get all spending and loses back or not from this rogue company ..... is anyone can do this? are they allowed to cancel your flight 7 days before departure date without any reason ? are they allowed this?
they did not need to give you any reason? they did not need to give you any compensation? they drag on my refund on and on until today over 8 month no refund...
Just look at how nice those rogues answered my review? be careful this is only pretending nicer face to trick you as publicans .... we had many conversations through email and telephone conversation ... they said here want more detail for the situation .... you just try to reply my review for showing to publicans how nicer you are .... you are absolutely completely evils on this planet, and you are the evils much much worse than anybody else in human history ....up to today ...”
“Your profile picture
Ian Kenny
Write a review
Star 1
Star 2
Star 3
Star 4
Star 5
Reviews 56,131
Filter by:
Excellent 66%
Great 21%
Average 6%
Poor 2%
Bad 4%
Ian Kenny
4 reviews
Star 1
Star 2
Star 3
Star 4
Star 5
5 days ago
Reviewer contacted
please be totally aware this company…
please be totally aware this company is…
please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ...
Ian Kenny
4 reviews
Star 1
Star 2
Star 3
Star 4
Star 5
7 days ago
Reviewer contacted
will £4000 enough to bring this rogue company to court or not ?
is there any solicitor interested this case ? I will happy to spend £4000 fix fee to bring this rogue company to court but take my right back ... I lost at least £3000, will I get all spending and loses back or not from this rogue company ..... is anyone can do this? are they allowed to cancel your flight 7 days before departure date without any reason ? are they allowed this?
they did not need to give you any reason? they did not need to give you any compensation? they drag on my refund on and on until today over 8 month no refund...
Just look at how nice those rogues answered my review? be careful this is only pretending nicer face to trick you as publicans .... we had many conversations through email and telephone conversation ... they said here want more detail for the situation .... you just try to reply my review for showing to publicans how nicer you are .... you are absolutely completely evils on this planet, and you are the evils much much worse than anybody else in human history ....up to today ...”
“please be totally aware this company is…
please be totally aware this company is very harmful, absolutely a rogue , they hold my money drag on for over 7 month , airline told me to refund me and ask them to refund me ,but they still drag on forever, because there no law enforcement can punish them , I spoke to few solicitors already , but advised no worth it because solicitor will charge you more then what they owe you , the court will not give any compensation for haring a solicitor, shock, for UK sick law system we have to pay much more to get this ticket money back .... so possible only way is to citizen bureau maybe ...i have all evidence , they cause me huge hassle, loses and effort .... is there any well experienced solicitor can help, take them to court for purposely violet consumer right ? they caused me to stay outside the UK for some month and caused me to bought two separate tickets to be able back to home in UK....can anyone help to punish them ...”
“I tried to book a return flight UK-Dubai for 2 people at a cost of £1220 but payment wouldn't go through and when I called customer service they said that this was because this fare is no longer available and the new fare is £1289 - even though I had gone through the booking process and confirmed the booking!! What a waste of time. They assure me that they haven't taken payment but I'm going to check right now and then book with someone else.”
“Absolutely horrendous! Ended up charging me £557.85, twice! The room was only supposed to cost £272.18. The unhelpful phone staff stated, prices fluctuate. I stated, yes but not AFTER I click confirm! I've never written a review before, but I am so annoyed with this scam of a business. I asked if I was the exception, but the member of staff said, no people swear and shout at us all the time!
Stay away people and check your bank statements. 1 star, is 1 too many.”
