“We have been given this customer service number 01189707593 which they never answer. After back and forth email with their customer service team, they called us on Saturday at 10pm and when I asked why did not you answer any call during the weekdays between 9am and 5pm and why are you calling
at this time of the night. Their response was that we are 24/7 company and can call you anytime. I was shocked to hear that response from a customer service advisor.
Our experience was horrible and would never ever recommend others to use them. Here is the synopsis- our flight schedule was changed and Airline was offering a new schedule which is not convenient for us. We paid the special price to have a shorter transit, however when the schedule changed our transit time changed from 2hr30m to 11hrs25m. We will have an 8-month-old baby with us and requested Travelup to review this new schedule or even consider contacting the airline to arrange airport accommodation. In response Travelup agent said this is the only option for you otherwise you can request for cancellation which would cost £135/per person ( we are 4 travelers). In the end, we have to accept the long-haul transit.
Even when we appected the new schedule, we had to send 4 emails for the new itinerary before the response it back.
We made the mistake to use Travelup as our travel agent and would never every use them again for sure.”
“Hi,
I managed to sort out my booking with an amazing customer service officer named Sheikh Omar, he must be a gem to the company!
It is highly appreciated the way he supported me with whatever queries I had and also in an excellent manner, with patience and consideration!
We had two telephone conversations and several email exchanges which he very efficiently dealt with.
An absolute pleasure to get such high-quality service from him!”
“Hi,
Just spoke to SHAIKH OMAR who provide me with information with patience, consideration and reliability. I am very pleased to get excellent customer service from him.
Ishrat”
“Phoned up to chase our flight tickets and Sana was really helpful, literally emailed them across to us whilst I was on the phone, checking they had landed in my inbox before ending the call. Really helpful. We've used TravelUp before and will do again.”
“I am giving 5* to Samson Samuel. I’ve had issues booking a flight using a voucher and Samson really helped me out went the extra mile and called to help. Thank you.”
“I been served by ROMAISA KHURRAM , I contacted her after I bought the ticket and she still helped me out.
I think travel up for the cheapest ticket. I was looking on Skyscanner and rang them directly so got the decent deal.
Thank you once again”
“SANA ALTAF. Was very helpful after I was repeatedly trying get through to somebody on customer service line, I was successful in booking another flight for my vouchers and I thought SANA had made this happens call me back in time gave me the right information and corrected my flights. Thanks very much SANA ALTAF”
“I will never encourage anyone to book with this incompetent bunch of fools. They cancelled my flight tickets without my permission and I cried and I was terribly sad. I have not had to weep as an adult. Please book directly with airline in all circumstances!”
“Mr Abdur Rehman was very polite and given me excellent customer service. We booked our flights to Zambia and Zimbabwe and he was very informative regarding everything which have us that extra satisfaction. No Change fees and only fare difference to pay in case of change. Full refund in event if cancellation due to Covid.”
“Lisa was very helpful to find good deals of flight and we had great customer service from start to payment. we also confirmation at every stage to inform everything is fine.
Thanks”
“I'm really surprised by the low review ratings?! I have used Travel Up for all long distance flights I have taken since 2010 and have always been really happy. Yesterday I spoke to Kyle Roberts who, as with all the staff I've spoken to, was helpful and friendly and accommodated all my requests to get me a great deal on a flight to Mexico at times that work for me. Really pleased and will continue to use them.”
“Sana was super helpful and called me back when the line dropped a couple of times. I had an issue originally with a quote for a flight but she resolved issue and was very patient which I really appreciated. Flight was booked successfully! thank you”
