“SANA ALTAF. Was very helpful after I was repeatedly trying get through to somebody on customer service line, I was successful in booking another flight for my vouchers and I thought SANA had made this happens call me back in time gave me the right information and corrected my flights. Thanks very much SANA ALTAF”
“I will never encourage anyone to book with this incompetent bunch of fools. They cancelled my flight tickets without my permission and I cried and I was terribly sad. I have not had to weep as an adult. Please book directly with airline in all circumstances!”
“Mr Abdur Rehman was very polite and given me excellent customer service. We booked our flights to Zambia and Zimbabwe and he was very informative regarding everything which have us that extra satisfaction. No Change fees and only fare difference to pay in case of change. Full refund in event if cancellation due to Covid.”
“Lisa was very helpful to find good deals of flight and we had great customer service from start to payment. we also confirmation at every stage to inform everything is fine.
Thanks”
“I'm really surprised by the low review ratings?! I have used Travel Up for all long distance flights I have taken since 2010 and have always been really happy. Yesterday I spoke to Kyle Roberts who, as with all the staff I've spoken to, was helpful and friendly and accommodated all my requests to get me a great deal on a flight to Mexico at times that work for me. Really pleased and will continue to use them.”
“Sana was super helpful and called me back when the line dropped a couple of times. I had an issue originally with a quote for a flight but she resolved issue and was very patient which I really appreciated. Flight was booked successfully! thank you”
“Avoid at all costs. We have travelled full-time for two years and this is the only travel booking company we have felt compelled to review badly to help save others. They charged us over £2100 for flights in January 2021, then cancelled them due to covid. They refused to refund us but gave us travel vouchers. Since then we have tried on repeat to book new flights but each time they fob us off with different excuses… systems are down, the airline’s system isn’t working, the flights are triple the price as if you booked directly with the airline etc. The customer service is terrible. Please please avoid them and book somewhere else.”
“I was having issues booking my daughter a ticket as she was 12 years old online . However your employee Nash Davies done everything to sort this and ensured that the flight was booked and sorted , fantastic customer service a very valuable employee you have . Give this man a raise”
