“Further to the cancellations of mine and my mother's BA flights
due to the impending Pilots' strike, James Anderson Admin officer Travel up, provided outstanding service and was most helpful in re-booking alternative flights for us both.
The customer service was over and above that expected especially when other colleagues had not been as helpful. I normally book with Travel Up as they offer some of the best air fares and I will continue to do so.
Thanks for all of your help. It was greatly appreciated.”
“Had such a drama with American Airlines, but SOFIA SMITH CUSTOMER SERVICE has been amazing. From start to finish she rebooked my flights and literally moved heaven and earth to sort these flights out for me.
I cannot be more thankful, Sofia you have saved my honeymoon.
Thank you so very much!”
“Fleming Greyson reissued my tickets and sent me updated confirmations and answered my questions very fast and efficiently.
excellent service, he is a star, would highly recommend.”
“I found Travelup very good and efficient to deal with. I booked a trip to Canada a few months ago with them and have just returned. I didn't leave a review at the time 'just in case' something went wrong but it didn't. They even rang me to check that I knew I'd only booked carry-on luggage for my trip - which I did, but appreciated them calling me to be sure that I hadn't done it in error. The paperwork came through within a few days and all went like like clockwork. They got me a good price on my ticket, better than I had found myself. Will call them next time I'm booking a long haul flight for sure......Helen”
“I was advised by email of a change to our flight timings by the airline, which I had to accept by email. Fleming Greyson acted quickly, and re-issued my tickets within minutes of my acceptance. Hope this great service continues for any other issues I may encounter with my booking”
“Overall Travel Up did not make me happy. However one of your staff James Anderson Admin Officer was great. He was the first person who listened to my query, did not pass me on, and stayed on the line until my issue was sorted. If it wasn't for him then I would never use Travel Up again. More of the customer service that James offered would make you a much more successful company.”
“Pleased with how we have been informed of changes to our flight by Virgin
Fleming well done
Had reservations about booking through an agent but no worries at all”
“After a recent airline schedule change, I could not get very far speaking to Traveup as all anyone said was the would 'call me back.
Finally spoke to a gentleman (Fleming Greyson), who knew what he was doing and sorted things out for me immediately.”
“Had to resort out my flight after the airline changed it's schedule still waiting for my eticket but just leaving a quick review for your help. Thank you Liam Johnson.”
“Very happy with the service I've recieved so far after my flight schedule was changed and had to resort it out again. Quick and easy good communication thanks for your help Liam Johnson.”
