“I really appreciate Muhammad Ibrahim's help today, I had to cancel fights as I broke my hip & Muhammad sorting this quickly so I wasn't waiting was brilliant.
I hope to book soon once I'm better.
Thanks again.”
“Fare pricing & schedule change team are very helpful, call attending team never fullfil promise. After many calls and a long waiting period of going back and forth to the main office, the fare pricing & schedule change team helped us change our bookings almost instantly.”
“Customer service (served by Roy Edwards) was very polite and responsive. They provided full information on my flight cancellation and offered the next available flight with all required information”
“Travelup have been AMAZING been using them for years but this time I had problems with travel due to COVID however travelup really looked after me, walked me through everything and did what they can to help.
Samson Samuel not sure if i should be naming him but he really helped me, very patient and very helpful and got me the best deal. really really nice guy!!!!”
“Very stressful and lengthy transaction, mainly caused by poor phone connection and language / accent problems.
Your agent was very patient and helpful.”
“Dreadful experience spent most of my time on hold waiting to get through. After 15 mins wait the phone was put down on more than 5 occasions when I was supposed to fly the day after. Constant cancellation of my flight after taking payment 3 times and offered no help at all. Barely any English spoken on the phone would not recommend”
