“Initially I was little disappointed that I received the time update from airline and travelup didn't informed me about it even after 24 hour of update from airline. But the support from customer care was good. Although I had to wait more than 10 minutes in queue but satisfied with their service. Especially Mr. Asad Khan helped me to resolve my issue quickly, he was speedy in addressing my queries. I am very thankful to him.”
“Harley Winget helped us find the dates needed for our trip. We had to change plans due to a family issue, but Harley helped to make sure our vacation could go on for us at our next available dates. We are thankful for the great customer service.”
“Sadly BA cancelled flight and because booked through Travelup we had to cancel and request refund through this agent however, the matter was dealt with speedily and efficiently albeit a little curt. All good tho”
“The BASTER Tahir Sajjad booked our family’s 6 tickets, 2 Adults and 4 kids. After booking he Beg to give him 5 stars and we found he even missed one ( Letter ). When I contacted him back he told it will be fixed within few hrs. After that he ran away and not contacting me and other person behalf of him asking ÂŁ75.00 charges to fix it. He is the MOST UNPROFESSIONAL person we have experienced. I attached e-mail screenshots in which they asking to pay ÂŁ75.00 , I will complain to the AIRLINE as well.”
“Faraz Ali was extremely helpful! I called yesterday and the guy I talked to was NOT helpful. Today was EXCELLENT! He walked me through to completing my reservations.”
