“I had the unfortunate experience of the airline cancelling two of the four legs of my flights. I contacted TravelUp and my case was handled by Lisa Jane.
She handled my query with incredible speed, contacted the airline, replied via email and a follow up call and she would also handle the refund request on my behalf after my return home.
If this is what customer service looks like at TravelUp, I am more than happy to continue with using their service.
Lisa Jane, you have made my day, and I can't thank you enough!”
“Price is excellent, with proof of availability well researched. Glitches occurred in having my payment method completed, but thanks to Ali, he was able to walk me through to complete my payment.”
“Initially I was little disappointed that I received the time update from airline and travelup didn't informed me about it even after 24 hour of update from airline. But the support from customer care was good. Although I had to wait more than 10 minutes in queue but satisfied with their service. Especially Mr. Asad Khan helped me to resolve my issue quickly, he was speedy in addressing my queries. I am very thankful to him.”
“Harley Winget helped us find the dates needed for our trip. We had to change plans due to a family issue, but Harley helped to make sure our vacation could go on for us at our next available dates. We are thankful for the great customer service.”
