“I was very impressed when contacted regarding a change in flight and the way that Janki dealt with my request to change our return flight in order to have the same number of days away. The speed of response in all correspondence was excellent and the information provided over the choices of alternative flights that we could take was over and above. Many thanks Janki”
“I had my booking modified due to original flights canceled by the airline.
I received excellent support from Fleming Greyson for re-booking with alternative flights.
I strongly recommend this company and travel agent”
“I had my booking modified due to original flights canceled by the airline.
I received excellent support from Fleming Greyson for re-booking with alternative flights.
I strongly recommend this company and travel agent”
“I received excellent support from Fleming Greyson, a travel agent of Travel up, due to a booking modification due to some flights cancelled by the airline.
I do recommend using Travel Up for purchasing airline trips.”
“I was very happy with the service I received from Travel Up , they are efficient and advise you swiftly if there were any changes to your flight times and then follow it up with a new E ticket. My only criticism for them is that I never received the Original E Ticket on time of booking. After a couple of emails asking them for it.. I gave up and called the airline direct and they forwarded me the E Ticket as we were on the phone. This issue has not put me off booking with them again, as it was just a minor blip their side .”
“Very happy with the service. I was emailed 3 weeks before my flight to notify of schedule change by janki. Great customer service and I also purchased my ticket at a reasonable price. Overall very good service.”
“Just had a return flight to Malaga with BA booked via travel up. The price was amazing so I had some reservations. I was even more concerned when I read some reviews. However, it all worked perfectly. I registered with BA as per the booking reference. Travel up helpfully sent me reminders on the day even letting me know where I needed to depart.
The only negative was the call I received after booking. I was left a voicemail telling me as I had booked hand luggage only I would only be allowed 7kgs, and urging me to book a bag. I am guessing this is how they make their money. I didn’t follow up on that offer and all was fine. The ts and cs are quite black and white about booking and cancellation, but the prices reflect that. If you are certain about your requirements and travel times you should have no problem at all. Excellent value for money.”
“Called TravelUp and spoke to Liam Johnson who provided very prompt service in making sure I got the flight I wanted following a change made by Turkish Airlines. Thanks Liam!”
“Liam Johnson from Schedule Change Department
has been excellent in changing my booking details,i just hope it would be the only changes ,as i can see few people complaining about too many changes .”
“Connecting Flight got cancelled one week before departure with no explaination! Liam Johnson was very thorough and efficient and responded immediately. Managed to get us booked on new flights and was very helpful! Thanks Liam!”
“I booked ticket via travelup. Unfortunately the flight schedule was changed twice which made me have to cancel my booking because the changed time was unacceptable. Liam Johnson helped me through the refund process and informed me the confirmation of cancellation promptly so that I could make another booking for my holiday.”
“Liam Johnson emailed me to inform me of the schedule changes to the flights I had booked and emailed over the new flight e-ticket straight away. Great customer service.”
