“My flight was cancelled by the airline (BA) and TravelUp helped me get a full refund for the ticket. It took a few weeks for the refund to come through, but all is done by exchanging only a couple of emails. Thank you Fleming Greyson for your help.”
“Very Helpful staff that assisted through the the BA strike announcement to reschedule my bookings so I may get back to be part of my mums birthday celebrations. Thank you to Fleming..😊”
“Once I got through to Fleming Greyson the process was managed very efficiently to closure - he was very helpful
I did however waste 24 hours on the day before, and was assured that I would have it resolved by the end of the previous day, but I received nothing.”
“First time using them. We have bought our tickets very early for our trip. So far for any changes we have been notified. It was easy to purchase and search tickets. We hope our travel comes as easy.”
“Booked flights with Travel Up. Many weeks later informed that one of the legs, flight time had changed, to such an extent that it took off before I landed from the joining flight! Not the fault of Travel Up. Contacted Travel Up who said they would email me. No response after two days. I phoned again and contacted Garry Smith (manager) who assigned Liam Johnson to deal with the problem. The same day Liam had organised alternative flights. When I explained there were reasons that they did not suit me, I suggested ones that would and he promptly confirmed they could provide my request.”
“First time using Travelup and so far a great experience.
One of our flights has been pulled forward by the airline and we were contacted by Fleming Greyson to confirm the changes. Fleming promptly forwarded the updated travel documents once we were able to confirm we able to work with the changes.”
“Booked last year had no issues at all whatsoever,however asked to change flight details this year and never had an email back, although that ended up working out in my favour.
Grayson Fleming from the schedule change department was very helpful today in assisting me in a time change.”
