“I am extremely satisfied with the service They are very polite and helpful to their customers. If there is any matter of concern or any problem in connection with booking or revising the itinerary which crop up unexpectedly the travel up customer service respond and help resolve the matter promptly”
“My cancelled flight was transferred to another airline. My query about about the baggage was not picked up by the company for over two weeks as it was on an open office system? Travelup needs to sort this out in house.Once i managed to contact Fleming Greyson he apologized for this confusion and dealt with the problem very quickly.”
“The service I received today from Fleming Grayson was excellent. He listened to my concerns and worked very hard to resolve the issue. My flights had been changed less that 36 hours before travel and I had not been informed .until I make contact 24 hours before departure as I could not check in. The flights had been changed as had the route, Prior to him taking ownership the service was poor. He should receive some form of recognition. I am however concerned that I will experience the same issues on the return flights...”
“I bought a very reasonably priced ticket to Cuba several months in advance. There was a change in flight times but that is not unusual with such an advance ticket. The change was clearly signalled by Janki who was very helpful.”
