“Excellent customer service, I talked to Shaikh Omar, and he helped me confirm my booking, for which I was worried as I couldn't see any helpful information on the Airline's website.”
“Need to cancel my ticket due to illness of a family member. Pretty good service especially from Nash Davies. I've not rated higher because you can't do this online and have to call a person which can result in a substantial wait on the phone.
But, in the end the agent managed to get a flight voucher for the full ticket amount valid for 18 months. Only downside - you have to book the flight with them rather than direct with the airline.”
“I have just booked a ticket from Travel Up and i have called customer service to know more information and Junaed from Travel Up he helped me a lot. Much appreciated.”
“Peter B was polite and clearly spoken. I’ve had to call a few times and some of the service has been difficult to understand. Peter has dealt with me on the telephone professionally. More people like Peter required on the telephones.
The flights we had booked sadly had to be cancelled and whilst that meant losing money (thankfully we have travel insurance) it has been relatively easy to deal with Travelup. Just make sure you allocate enough time to do so, as getting through can take a while.”
“Dear Kyle Roberts,
Thanks for your services and being so accommodative and patient with my needs and requirements. Despite your language challenges, you served me brilliantly and I am a happy customer!”
“due to change in my travel plans, i had to opt for the voucher option. Mr. Sameer Akhtar helped me thoroughly with the whole process and get it all sorted very quickly and efficiently. He was very helpful. Many thanks to you Sameer.”
