“I booked my BA flight with Sameer Akhtar who was a superstar, very helpful and patient. He is an asset to Travel up. Because of him I will endeavour to book with Travel up in the future. Thank you for your help Sameer :)”
“Sana is a godsend. She was the ONLY person who was able to resolve my issue with my cancelled booking due to a mistake made by a Travelup agent.
Sana effortlessly and efficiently familiarised herself with the situation and implemented an action plan to refund fully my failed booking.
Sana is a complete gem in Travelup and should be recognised corporately on how to deal with matters.
Her customer service experience is a perfect model on how to deal with customers who have had to deal with issues based on mistakes from sales agents.
Thank you Sana!”
“Lisa was really good. She understood my requirements at once and was ahead of the game in terms of cumminucating all necessary information and contacting me. I would definitely ask for her if I need to use TravelUp again.”
“Excellent customer service, I talked to Shaikh Omar, and he helped me confirm my booking, for which I was worried as I couldn't see any helpful information on the Airline's website.”
“Need to cancel my ticket due to illness of a family member. Pretty good service especially from Nash Davies. I've not rated higher because you can't do this online and have to call a person which can result in a substantial wait on the phone.
But, in the end the agent managed to get a flight voucher for the full ticket amount valid for 18 months. Only downside - you have to book the flight with them rather than direct with the airline.”
“I have just booked a ticket from Travel Up and i have called customer service to know more information and Junaed from Travel Up he helped me a lot. Much appreciated.”
“Peter B was polite and clearly spoken. I’ve had to call a few times and some of the service has been difficult to understand. Peter has dealt with me on the telephone professionally. More people like Peter required on the telephones.
The flights we had booked sadly had to be cancelled and whilst that meant losing money (thankfully we have travel insurance) it has been relatively easy to deal with Travelup. Just make sure you allocate enough time to do so, as getting through can take a while.”
