“Dear Sir/Madam,
I spoke to Mr. TAHIR SAJJAD today, he is a very friendly and helpful consultant, he helped me solve my ticket problem quickly.
Many thanks to TAHIR SAJJAD!
Kind regards,
Jodie”
“I thought I did this on the first email, but I truly don’t mind as this one seems more thorough. Regarding customer support, I couldn’t be more pleased. I kept running into a problem trying to pay my deposit, getting a notice that my bank was decking the payment. For a second time I called, as the first time the call would go through. This time I was greeted by Sara Martin who made the payment process so much easier and told be exactly that me balance, plus the $7.95 convenience fee had to be paid by August 12. She instilled confidence with the process and has made me a new customer thank you for that and for Sara.
Clearly, I am impressed with Travel Up’s pricing, the ease for find places and dates, and more.”
“Took me long to get to speak to someone on phone, but once the call got connected the queries were resolved. Really happy with the service I recieved from Tahir Sajjad, who helped me through finding the right ticket for the right price. Very quick in processing my tickets and received my tickets in less than 6 hours, when 24 hours were expected. Thanks you so much Tahir.”
“I made a hotel reservation on 6/24 (total cost ~$985 for 3 days) i found out my mother tested positive for covid so i had to cancel my reservation which i did on that very same day 4 hours later. They charged me a $448 cancellation fee. It's worth mentioning the reservation was done 8 days in advance. Completely unacceptable. I travel a lot for business and never had to deal with such a greedy cancellation policy especially for people experiencing a hardship. I advice anyone reading this to stay away from doing business with this company. It might be cheap but it will cost you in long run if you run into any issues or hardships.”
“I was skeptical about booking with Travel Up due to some negative reviews, but I can honestly say that everything went perfectly with our booking. We booked a room at the Nickelodeon Resort in Punta Cana with Travel Up at a substantial savings over booking through the resort directly. Communication was good with prompt replies to all my emails. Mario Eric was my original contact and did a great job. We were greeted at the resort and everything was in order. I will definitely use Travel Up again without hesitation. Thanks for the great service to the whole Travel Up team.”
“Thank you for refunding my money i couldn’t travel with you for other reasons but you guys are very honest with my cancellation and returning me the money thank you very much”
