“Fleming Grayson was very helpful.
Very polite and helpful agent.
Cancelled my booking due to Corona virus issue and promised refund within 6-8 weeks. I shall wait and see”
“Due to an airline cancellation of flight, I ended up having a flight misconnection.. I contacted travel up’s customer service and they responded quickly. Also, I even get a full refund. Great service!”
“SOFIA SMITH CUSTOMER SERVICE has been excellent in booking and changing a cancelled flight to Torronto....I wanted a direct flight and after the airline cancelling and getting it changed to another trip with a 1 stop over, I was not happy.....a quick email to Sofia Smith and it got it sorted straight away......now flying direct!......very happy with Sofia's help....”
“I had a few issue with a numerous cancelled flight, that I had booked with travel up, my email and calls were answered by Sofia Smith from customer services, and she was so understanding, helpful and she sorted my flight problems”
“i had an issue with a cancelled flight, that I had booked with travel up. I rang them, and after a fairly long wait, which was expected, my call was answered by a customer service man, named FLEMING, and he was so understanding, and helpful, I was totally shocked, and pleasantly surprised!---he sorted my problem, and put my mind at rest.--thank you, sir.--michael.”
“This is my first time to booked on travelup and they where very helpful about my concern of changing my transit booking due to travel ban. Im very thankful to sofia whos been patiently updating me regarding my flight booking.shes a gem in the company!! Definitely booked again on my next holiday”
“I book a flight Last december from heathrow to manila, my transit is in hongkong, unfortunately the travel ban from philippines to hongkong viseversa ha been strictly implemented. So i need to rebook my ticket at first they wont able to do it as the airlines policy but sofia is a big help on me updating me always about my concern. She is a gem in the company!!thank you for your help!! i will definitely book again in travel up on my next holiday!!”
“BA cancelled my flight and changed it till the following day Accommodation all booked and paid for. Your staff especially Fleming Greyson got on the case and had me on a different flight so i did not miss a days holiday
Thanks
I would advise that e mail is the best option to contact the staff”
“I travel frequently and have used many travel agencies. However Travelup have provided me with a first class service. Due to a problem I had to cancel my flights. Flemming Grayson responded to the issue by keeping me informed and arranging a refund for my flights. Great customer service. I will definitely use Travelup again.”
