“thank you Emma for your ultra prompt response to my request to cancel my hotel. it was an easy process and we are very pleased with Travel ups customer service and no quibble service. we always use TRavel up for all our hotel and holiday bookings. They offer great service and value for money”
“Full refund for my flight even if it is a voucher. Was originally offered a reduced amount but got full amount fast and friendly thanks to Fleming Greyson”
“Roger was so helpful and patient with me. He made the process fast and easy. I had never used this website before. He has Great Customer service. The price was much better than any other place I checked. Great Job Roger. Your Service is hard to come by now a days.
I will request to talk to Roger on all my future bookings.
Theresa.”
“Clear and prompt communication, including updates regarding changes.
LILLY ADAM, CUSTOMER SERVICE was particularly helpful and well mannered with regard to our encounter concerning an update to my families flight details.
Thank you Lilly.”
“ROGER PATRAS went above and beyond to help me complete my reservation. My bank denying the charges multiple time. He saw that and reached out to me within minutes multiple times to help me out. He Took my payment over the phone and completed my reservation for me. With out the help of Rodger I would’ve had to book through another site. Keep up the good work!”
“I requested a voucher for my next flight , Fleming Greyson was quick to respond with a quick answer and delt with my request so wisely. Thanks Greyson you are serving your us( customer) well. KEEP IT UP AND CARING ON.”
“I called today and ref Fleming Greyson answered within 2 rings ...he was very helpful and advised me what to do regarding my refund for cancelled flights...I received an email within minutes and replied with my answer...he advised 6-8 weeks for refund.
Very helpful”
“Customer service via online and email for the coved 19 refund was handled very well by Janki who went through options and updated regularly. The refund came as promised and I found the £50 admin fee acceptable whereas many others have complained. Good work in difficult circumstances.”
“Hi Guys: I have spoken to George Bailey today and he was very helpful.
he took his time to explain and give the best option on my refund.
Surely these are not cowboys they've been in business for years with thousands of satisfied customers every year. it's time to give them a chance to cope with these unprecedented circumstances and show some understanding. just be a little bit patient when contacting them as they are very busy. but they do listen to their customers and they do strive to give the best customer experience to everyone”
“Dealing with Victor Price at travelup.com who made it easy was a pleasure, good security measures in place to protect your money & very quick response to any enquiries. All round 10/10.”
“This is a review for Stephen Neil who is a customer service agent working for Travelup. After a 2 hour and 10 minute call today and lots of being put on hold, Steven did what I asked of Travelup and managed to get my cancelled flights with Emirates changed to a different date with only a £20 charge in total for 2 tickets. He was exceptionally polite, patient and understanding of our situation and true to his word even rang me back 15 minutes after our call and stayed on the line to me to make sure I had received my ETickets and also asked me to check with Emirates website also to see that my itinerary was confirmed.
Despite all the wait and frustration I have had trying to get this sorted the 2 hour or more phone call today was worth it and I can honestly say for the way Steven handled the call he is a credit to Travelup”
“Hi
I did booking the other day while doing the payment, website was crashed and the payment was deducted from my account. I was worried about my booking then next morning Victor Price emailed me by himself raising this problem to me and acknowledge the payment and resolved my problem professionally and in timely manner.”
“I contacted the company ( Janki), with a booking problem during the Corona virus outbreak.
Understandably it took a little while to sort out.
Janki kept me updated with events and sorted it out.
I will use them again.
Mr Kenneth Walsh”
