“BA cancelled my flight and changed it till the following day Accommodation all booked and paid for. Your staff especially Fleming Greyson got on the case and had me on a different flight so i did not miss a days holiday
Thanks
I would advise that e mail is the best option to contact the staff”
“I travel frequently and have used many travel agencies. However Travelup have provided me with a first class service. Due to a problem I had to cancel my flights. Flemming Grayson responded to the issue by keeping me informed and arranging a refund for my flights. Great customer service. I will definitely use Travelup again.”
“Travel up contacted me to let me know that there had been a change in one of my flight schedules. They asked me to contact them to confirm my acceptance which I thought was handy and quite convenient. Once I emailed back to accept thus change they emailed back with confirmation of the flight times and got back to me very quick. Janki was the customer service rep who contacted me.”
“Hi no problem with this company when i emailed them they replied very quickly i will use them again and recommend them to friends &family so sorry with other customers who have had problems doesn't seem right.”
“I received an e-mail that there were some changes made on my itineracy, so I had to confirm with Travel Up for them to send me the new e-tickets. Sofia Smith from the customer service was the one who helped me with this, and she was very prompt at replying back with my issue.”
“I was in contact with Fleming Greyson of the Sxhedule Change Department following a flight cancellation and re-scheduling and his support was super quick and super efficient. Well done!”
