“Travel up contacted me to let me know that there had been a change in one of my flight schedules. They asked me to contact them to confirm my acceptance which I thought was handy and quite convenient. Once I emailed back to accept thus change they emailed back with confirmation of the flight times and got back to me very quick. Janki was the customer service rep who contacted me.”
“Hi no problem with this company when i emailed them they replied very quickly i will use them again and recommend them to friends &family so sorry with other customers who have had problems doesn't seem right.”
“I received an e-mail that there were some changes made on my itineracy, so I had to confirm with Travel Up for them to send me the new e-tickets. Sofia Smith from the customer service was the one who helped me with this, and she was very prompt at replying back with my issue.”
“I was in contact with Fleming Greyson of the Sxhedule Change Department following a flight cancellation and re-scheduling and his support was super quick and super efficient. Well done!”
“Unfortunately our flights were cancelled and rescheduled at no fault of travelup. I recieved a swift reply to my request for a refund and am in the process of receiving one now. I am very satisfied with the outcome. The agent dealing with my request was prompt and polite.”
“Excellent service by Sofia Smith: prompt, attentive and proactive, and sorted out my booking within 10 minutes. It's refreshing to deal with a person, than auto-generated voice prompts. Highly recommended!”
“Very easy to deal with and a lot cheaper than other greedy travel agents even without the £10 voucher
Docs received immediately after payment and no probs
at the airport”
“Do appreciate good service provided by Fleming Greyson. He has reached out to me to resolve my query, in a very professional manner, good communication, and quick response.”
