“Good quality products. I definitely enjoy giving rewards for special events and this gives me a creative way of doing that.
My only wish is that they had more Font options for the custom messages. Not all letters look readable/recognizable.”
“shipping times were typical, but better than average considering the custom nature of your product. probably could do better with providing delivery dates/updates.”
“One of the plaques was a little scuffed up, but overall everything looked pretty good.
I’ve ordered quite a few trophies from you guys and have noticed a couple of small scuffs on the last two orders. Nothing major, but I wanted to mention it.
Also, it would be really helpful if you included a small tool to tighten everything up when needed. That would be a great touch.
Thanks again”
“I ordered a youth belt and was concerned because the image i use when removing the background looked a little off but the product was perfect. They must have noticed the issue and fixed it! It was also made and shipped faster than I was expecting. Only concern there was cost of shipping… and when they shipped it they folded it making creases in the belt that are now weak points. They should change how they ship and start shipping belts flat not folded.”
“Stop using FedEx. They were two days later than expected, and while I understand this is a minor incovenience it sucks to get your hopes that it's going to be there a certain day and the shipping information isn't updated until the day after it was supposed to be there.”
“To much AI for my liking. It took me several weeks to finally being able to order my item. I was looking to have a duplicate belt made and was constantly given the run around by the AI BOTS even after numerous request for an actual human who could help. It was only after giving a bad review did someone actually reached out to help. Once that happened the process went smoothly.
There is no phone numbers or other way to contact anyone at TrophySmack.
I was thinking of making other customized purchases but am worried that I’ll get caught in the AI loop of fail.
The final product was fantastic I just wished it didn’t take so long and wasn’t so frustrating.”
“I was really impressed by how well this belt was made with the 6lb weight you can tell it's very well made and the red alligator strap it sets off the gold plates. My only complaint is I wish the metal plates were a little curved to lay flat on the strap.”
“A little expensive, however for online options it’s probably the best for quality and overall satisfaction. If you don’t have a local trophy shop that’s convenient, then this seems like the next best option.”
“Plate is awesome and will look great on my leather blank, BUT, shipped without screws and washers. Contacted customer service, they sent me to a email that had an AI response. I hope I get the screws and washers before I have to award the title belt in 2 weeks. If not for the missing screws, I'd give them a 5 star review.”
