“Customer service is horrible. They, like every other company in America, uses AI and email to communicate. When I spend money with a company, I expect to speak to a live person, and on the same day as I need assistance.”
“It looks pretty good, but the football doesn’t bolt on to the top piece correctly. The bore in the football is too shallow for the screw they provided. The football is mounted with half an inch of slop. It is loose!”
“For the price you pay, the trophy should come assembled out of the box and not have to be put together. There’s no instructions and the engravings are plastic.”
“I am extremely disappointed with the service. I was given a specific delivery date, but the item arrived a day late—missing the window when I actually needed it. To make matters worse, there was no communication or explanation for the delay. Relying on a company’s timeline shouldn't be a gamble. I won't be using them again and cannot recommend them”
“I expected the belt to be real leather and the plates to be made of metal at least for the price tag. Belt and plates feel cheap, the belt purchased a couple years ago already has cracks.”
“I had the gift sent to my boss' house and immediately wrote an email to request the invoice not be included since there was no 'Gift' option, they could not do. My boss sent me a video and the thing is crackling the whole time while spinning and then stopped working within the day. sent the video and email request for replacement but they requested a photo of the packing label which of course I did not have nor did my boss keep since it was a gift. so no solution to the broken display.”
“TrophySmack must just be a “go between” company because the trophy came unassembled. For $100 price tag for such a small trophy to come unassembled is not acceptable!”
“My last two orders were botched and now I regret buying the original trophy in the first place! If you can’t complete orders competently, then don’t send me repeated requests for more business.”
