“For the price you pay, the trophy should come assembled out of the box and not have to be put together. There’s no instructions and the engravings are plastic.”
“I am extremely disappointed with the service. I was given a specific delivery date, but the item arrived a day late—missing the window when I actually needed it. To make matters worse, there was no communication or explanation for the delay. Relying on a company’s timeline shouldn't be a gamble. I won't be using them again and cannot recommend them”
“I expected the belt to be real leather and the plates to be made of metal at least for the price tag. Belt and plates feel cheap, the belt purchased a couple years ago already has cracks.”
“I had the gift sent to my boss' house and immediately wrote an email to request the invoice not be included since there was no 'Gift' option, they could not do. My boss sent me a video and the thing is crackling the whole time while spinning and then stopped working within the day. sent the video and email request for replacement but they requested a photo of the packing label which of course I did not have nor did my boss keep since it was a gift. so no solution to the broken display.”
“TrophySmack must just be a “go between” company because the trophy came unassembled. For $100 price tag for such a small trophy to come unassembled is not acceptable!”
“My last two orders were botched and now I regret buying the original trophy in the first place! If you can’t complete orders competently, then don’t send me repeated requests for more business.”
“ORDER #TS1371205
I had sent an email request an address correction due to the order updating to the default mailing address as opposed to the address input: I am unsure how the credit card on file was able to be charged when the billing address was incorrect. After I requested an address change, I received an email that the address was updated; but in fact the above order # was still mailed to the wrong address.
I then put in another order for the draft board due to a live draft happening this Sunday. In the 2
Day shipping zone was advised that it would not arrive until 9/1 so J paid for priority mail, but realized the original 2 day shipping would have had the board arrive timely.
I have ordered my draft board and other fantasy football material from you annually and I felt this was the first time I have received very poor customer service.”
“It says the belt was delivered I never received it I have some multiple emails no response and it is really disheartening because I have ordered from you guys before I never had this problem and now when I have a problem you won't get back to me yeah”
“Customer service has still not responded to my replacement request for a ring they shipped that was incorrect. I would happily review better if they got back to me.”
