“ORDER #TS1371205
I had sent an email request an address correction due to the order updating to the default mailing address as opposed to the address input: I am unsure how the credit card on file was able to be charged when the billing address was incorrect. After I requested an address change, I received an email that the address was updated; but in fact the above order # was still mailed to the wrong address.
I then put in another order for the draft board due to a live draft happening this Sunday. In the 2
Day shipping zone was advised that it would not arrive until 9/1 so J paid for priority mail, but realized the original 2 day shipping would have had the board arrive timely.
I have ordered my draft board and other fantasy football material from you annually and I felt this was the first time I have received very poor customer service.”
“It says the belt was delivered I never received it I have some multiple emails no response and it is really disheartening because I have ordered from you guys before I never had this problem and now when I have a problem you won't get back to me yeah”
“Customer service has still not responded to my replacement request for a ring they shipped that was incorrect. I would happily review better if they got back to me.”
“I enjoy trophysmack, I was using fantasy jocks years prior. However, I wasn't happy getting 2025 IDP sticker pack from trophysmack without the rookies, they will be on the field this season, no?”
“Overall a very impressive trophy. The only reasons I have for not giving a 5 star review are as follows. For the price, I did not expect to have to assemble the trophy myself. I was at a rental and did have tools, and a socket and Allen wrench were required. When peeling the backing several of the plates got stuck together and one creased while pulling apart. I also didn't expect to only receive the number of name plates I had engraved. Why would you send 14 customized plates for a trophy that holds 19?
If this was $20 from temu, I'd understand, but this is a nice trophy that should at least come assembled.”
“When I ordered the trophy I checked with customer service to make sure that it was delivered by the date of the leagues’s award ceremony. I offered to pay for a faster shipping method if needed but was assured that they would let me know if delivery would not make the deadline. The trophy did not arrive in time and the league didn’t have anything to give the winner.”
We’re sorry to hear that you had trouble tracking your order. While the Shop app is not required, we do send email notifications with tracking updates so you can easily stay informed on your delivery status.
We also checked our records and didn’t find any messages from you requesting an update, but we’d love the opportunity to make this right! Please reach out to us at support@trophysmack.com, and we’d be happy to assist you and learn how we can improve your experience.
Looking forward to hearing from you!
“Rated this very low as they sent the wrong product. Emailed them multiple times with no response but I continue to get there email adds. Just use caution, seems there is limited to no customer service here. Good luck.”
“the quality of the ring is very nice and it looks very cool i am impressed with that. but i ordered 2 rings and only received 1. also the light up box for it was slightly damaged when i received it but i managed to fix it myself so its not that much of an issue.”
