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TrophySmack Reviews

4.8 Rating 787 Reviews
94 %
of reviewers recommend TrophySmack
Read TrophySmack Reviews
Won’t order here again, came in looking bad
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Posted 4 days ago
I enjoy trophysmack, I was using fantasy jocks years prior. However, I wasn't happy getting 2025 IDP sticker pack from trophysmack without the rookies, they will be on the field this season, no?
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Posted 2 weeks ago
Overall a very impressive trophy. The only reasons I have for not giving a 5 star review are as follows. For the price, I did not expect to have to assemble the trophy myself. I was at a rental and did have tools, and a socket and Allen wrench were required. When peeling the backing several of the plates got stuck together and one creased while pulling apart. I also didn't expect to only receive the number of name plates I had engraved. Why would you send 14 customized plates for a trophy that holds 19? If this was $20 from temu, I'd understand, but this is a nice trophy that should at least come assembled.
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Posted 1 month ago
Customer service is terrible.
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Posted 4 months ago
Told them about quality and they stated there were no problems.
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Posted 5 months ago
When I ordered the trophy I checked with customer service to make sure that it was delivered by the date of the leagues’s award ceremony. I offered to pay for a faster shipping method if needed but was assured that they would let me know if delivery would not make the deadline. The trophy did not arrive in time and the league didn’t have anything to give the winner.
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Posted 5 months ago
Very poor communications regarding status of my order. Uses Shop. You have to download a third party app just to find out where your order is.
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Posted 5 months ago
We’re sorry to hear that you had trouble tracking your order. While the Shop app is not required, we do send email notifications with tracking updates so you can easily stay informed on your delivery status. We also checked our records and didn’t find any messages from you requesting an update, but we’d love the opportunity to make this right! Please reach out to us at support@trophysmack.com, and we’d be happy to assist you and learn how we can improve your experience. Looking forward to hearing from you!
Posted 5 months ago
Horrible treatment of customers. Unclear delivery options. Late package.
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Posted 6 months ago
Rated this very low as they sent the wrong product. Emailed them multiple times with no response but I continue to get there email adds. Just use caution, seems there is limited to no customer service here. Good luck.
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Posted 6 months ago
For all the money I paid I would expect better service
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Posted 6 months ago
the quality of the ring is very nice and it looks very cool i am impressed with that. but i ordered 2 rings and only received 1. also the light up box for it was slightly damaged when i received it but i managed to fix it myself so its not that much of an issue.
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Posted 6 months ago
Customer service hasn’t responded to me
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Posted 6 months ago
I normally love this company. But my ring showed up broken and i sent an email with pictures and nothing from them….
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Posted 6 months ago
TrophySmack is rated 4.8 based on 787 reviews