“I paid a little extra to get my belt before our tournament. Unfortunately, there was minor mixup with my order and I was unable to receive my order in time for my event. However, customer service went out of their way to try to fix their mistake. I was in immediate contact with them as soon as a complaint was filed and they let me know what they planned/did to make me whole again. Yes, mistakes happen. I assume they don’t happen often with this company. They fixed it and compensated me for my troubles in a very timely matter. Good job trophy smack. Hopefully no more mixups, but if/when they do, continue the awesome customer service.”
“TrophySmack did everything right. I got exactly what I expected and what was advertised. They informed all along the way with the shipment and delivery. It was packed well and simple to assemble. Perfect.”
“I couldn’t be happier! From start to finish, the entire experience was great, my proof was not my intendaed design and the team was able to correct it and It turned out even better than I imagined. Great Job! Thank you!”
