Hi Vincent,
Thank you for your feedback. Besides Tadalafil and Sildenafil, we have Vardenafil available, which is similar to Levitra. We just launched a new premature ejaculation spray too.
We are constantly exploring new ways to innovate and deliver quality health care medication to our customers. Make sure to check our site frequently for new products and promotions.
Thank you,
Truman Health Team
“In the world of online everything these days, I really tip my hat to Truman Very quick off the start and responsive to any inquiries, but I feel there could be some room to improve on being proactive/following up.”
Hello Brian
We are grateful that you took the time out to leave us a review. While we are happy to that you are satisfied with our service, we will be sharing your feedback with our customer service team to let them know how we are doing.
We look forward to serve you better in future.
Best Wishes
Truman Health Team
“Was a little difficult to supply the government ID as I'm not that technical. May be an issue for others. Tried both ED meds and found the blue pill was more like the original then the orange. Would not have re ordered the orange, Hope this helps.”
Thank you so much for taking the time to write this review. I’m thrilled to hear that you were able to find the right treatment for yourself and the medication is working great for you.
As per your comment of trouble uploading your govt. ID, that's great feedback for us. Our technology team is always looking for new ways to make our process more user friendly. Thanks again.
Best Wishes
Truman Health Team
We appreciate the kind words! We are thrilled to hear that the medications are working well for you. It’s always humbling to hear how we’re able to make our customers lives better. We put a lot of work into that, and so I’m glad to hear it’s serving its purpose and helping you out.
Best Wishes
Truman health Team
“Very easy service to setup. Medication arrives on time. My only concern was signing up for monthly delivery. However I shouldn't have been worried as it was easy to put the order on hold for a month. So all said I would highly recommend the service.”
“I am and have been very satisfied with the results and the service with your products. No complaints whatsoever and I will gladly recommend you to anyone of my friends and acquaintances that are interested.”
“My main concern was with the late deliveries. Twice I had bad experience with very late delivery and was provided was wrong arrival dates.
As for the pills, the effect was less than what I expected, it did help some though.
Fred Soufane”
Thanks for taking the time to write a review Mr.Soufane. I’m so, sorry to hear that this happened. Please allow me to explain.
The 2 arrival dates were due a system glitch, every time a tracking number is generated, you receive an automated notification . The team had noticed that there was not apartment number on your file so fixed it immediately and entered a new tracking number. This sent you another notification and thus the confusion arises.
This was totally our fault, this should have been communicated to you and I’m sorry that we let it happen. I want you to know that I will be passing your comments on to our customer success team who will definitely be more aware of such situations in future.
Again, we’re sorry that we dropped the ball this time, but we hope you’ll consider giving us another chance.
Bets Wishes
Truman Health Team
“I have been very satisfied with the shipment of my medication. What I will want additionally is an opportunity to speak to one of the medical personnel to review the progress of my treatment.”
Thank you for your feedback.
We would love for you connect with our practitioners to tack your progress. Please note that we offer unlimited online consultations with licensed medical personnel during the time of your subscription. Please send us email at clinic@gettruman.com and our customer success team will be happy to set up an online consultation for you. Stay safe.
“Still have not received my Nov 18 prescription. Have since paid for a Dec one and have not received any tracking info. Can't get in touch with anyone that can help me.”
Dear Mike
Thank you for sharing your feedback. Your concern is completely justified and we would love to make things better for you. The way this promotion was set up, it would only give you $10 off on your current and next 2 orders but I understand that you had ordered a 3 months supply ordered at once so you should have benefitted from this promotion equally. We would like to sincerely apologize for this system glitch.
We would love to make things better for you, please send us an email at hello@gettruman.com and we will be happy to issue a refund of $20 to honor the promotion.
We look forward to improving our service over time and look forward to serving you again.
Best Wishes
Truman Health Team
“The whole process is honestly great, the downfall ofnthe program, in my opinion is that you are tied to a subscription. Would be alot better if we were able to just purchase just 5, 10, 20, 25, 50 pills as a one time deal. I think you would sell more.
Its all marketing, once you subject someone to a subscription they are more likely to end the process.
Thanks for listening =)”
Thank you for writing to let us know your thoughts about Truman Health. We are thrilled to know that you liked our ordering process.
As per your comment about subscription, I will surely pass this feedback to our management team but I must mention that our customers have the flexibility of pausing their subscription and during the pause you will not automatically rebilled. While majority of our customers prefer auto refills, we understand it may not be the best fit for everyone, so pausing your subscription is an ideal option in such cases.
Thanks again for sharing your thoughts, and if you have any more comments, feel free to start a conversation with us at hello@gettruman.com
“The product is good.however it seems that one department doesn't know what the other is doing.my prescription was filled and yet they kept asking me to complete my intake form?and cant rate the 3 stars because it doesn't work?”
Thanks for taking the time to write a review. I’m really sorry that your parcel was delivered late but let me assure you that is not the case for the majority of our shipments. Every parcel we ship is via expedited shipping service and for the most part it takes 1-3 business days for it to be delivered. Yes there can be some exceptions to it for example this holiday season or some Canada post internal error but we try our best to get the meds delivered as soon as possible.
Thanks again for your feedback – we look forward for the chance to make this right. Merry Christmas and Happy Holidays.
“Shipments have been patchy with patchy communication on when shipments were made. Always about 6 weeks between deliveries for 28 day supplies. Cancelled by phone 2 months ago. They shipped again. Cancelled by email and received a confirmation, but again they just charged my credit card for another shipment. You are supposed to be able to cancel at any time. Very unhappy with my experience.”
“Poor communication
Not sure if my prescription is automatically filled Ed monthly.
At first it did... then it was not.
You must be clear with your process and alert consumer of forthcoming refills or time to renew.
As of now I do not know where is my refill?.. do I have one?? ... or do I need to renew??”
Thank you for your feedback. Firstly, I would like to sincerely apologize for your experience so far and I completely understand where you are coming from. We were in the middle of making a major digital transformation and during this process there may have been some inconsistencies on our part. Now, we are happy to announce our new and improved platform where customers can change their prescriptions, shipping and billing details and more. To address your account subscription details, our customer success team will be in touch with you shortly. Thank you.
