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Trust Panda Reviews

4.9 Rating 989 Reviews
98 %
of reviewers recommend Trust Panda
4.9
Based on 989 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Trust Panda Reviews
Trust Panda 5 star review on 20th December 2025
Anonymous
Trust Panda 5 star review on 8th May 2025
John A
Trust Panda 5 star review on 1st December 2023
Leonid S
Trust Panda 5 star review on 28th November 2023
Jazz C
Trust Panda 5 star review on 25th September 2023
Christopher O
Trust Panda 5 star review on 17th July 2023
Daniel E
Trust Panda 5 star review on 10th July 2023
RACHEL C
18
Anonymous
Anonymous  // 01/01/2019
Package arrived quickly, and was in a neat bag. Also got a cool pen :p
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Posted 5 years ago
Delivery was at lightspeed! What really stood out was the packaging and documentation; very professional and beautifully done. I would highly recommend Trust Panda!
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Posted 5 years ago
This is a review of my experience with Trust Panda. The website experience was friction-free. The price was very competitive. Shipping was expedited very promptly and my package was delivered within two working days. I will shop at Trust Panda again!
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Posted 5 years ago
Reasonable pricing, fast delivery. Would recommend.
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Posted 5 years ago
Very good service
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Posted 5 years ago
had postage issues, andrew sorted me out, Thanks
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Posted 5 years ago
While the USB drive is good, works perfectly, BUT the only option for delivery was Australia Post. The drive cost over $300, they stuffed it in my letterbox, I could barely get it out, they didn't knock at the door and get me to sign. Anybody could have stolen it. TRUSTPANDA should have an option for secure delivery, and at the moment with coronavirus, Australia Post is definitely not secure.
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Posted 5 years ago
We appreciate you taking the time to provide us feedback on your disappointing experience with Australia Post’s delivery for your order. We understand your frustration and take great care to ensure that customers receive their order quickly, and in good condition = even going to the length of packing in custom bubble mailers to ensure they arrive safe and secure. Whilst we have no direct capability to influence every Australia Post delivery driver we will provide your feedback on this particular delivery to Australia Post so they can address it with the driver concerned. It is also worth noting that we offer TNT as an alternate delivery option if you prefer not to use Australia Post for your order. Signature on delivery is currently not available from any of the courier and parcel companies we work with due to changes in work practice associated with COVID19.
Posted 5 years ago
Thanks quick delivery.
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Posted 5 years ago
Trustpanda were excellent to deal with. Very friendly on the phone and in emails. Will continue to recommend them to others.
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Posted 5 years ago
very efficient service / delivery
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Posted 5 years ago
hi raymond borg , i want to know if the yubikey works with norton antivirus 360,and the password manager far as the service good as it can get yours faithfully raymond borg
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Posted 5 years ago
Quick postage, excellent service. I will purchase from Trust Panda again
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Posted 5 years ago
Super quick service (ordered at 2:35pm received in PO Box at 7:30am next day!! Sydney metro). Easy to shop and buy on website.
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Posted 5 years ago
Right from the beginning Trust Panda was great! I received a message to say my order was on its way and within 24hrs I had my package! The packaging was great, really sleek with the black protective envelope and I really loved that the yubikey was inside anouther very nice small black envelope inside sealed with the Trust Panda logo. The free pen was a nice touch and its a very nice and stylish pen at that. All in all the very quick delivery and unique, stylish packaging was 10/10. I look forward to ordering again! Thanks for putting the effort, most other companies would have just stuck the item in a plain envelope, the effort shows that you appreciate your customer
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Posted 5 years ago
The trust panda experience was amazing. I placed my order and soon afterwards I was greeted with clear, concise notifications as to the status of the order and how it could be tracked. Even more impressive was the customer service follow-up that it had arrived on time by the Chief Panda Keeper himself.
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Posted 5 years ago
The Faulty 5Ci was a concern and surprise ; However in the communication with Panda I was assured and informed a faulty batch of 5Ci keys was produced ,and under Warranty I was able to return a new Yubikey for a replacement. Panda regularly briefed the tracking of new key . In addition Panda is a distributor ,but I was able to glean basic information practical- as was purchasing a 2nd key as backup if I was unable to access my 5Ci key ; However Pandas main business is to provide a Service as a Distributor. In all the Panda representative was polite and reassuring to the problem of a faulty 5Ci , and the replacement of a new device. Thanking You PANDA.
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Posted 5 years ago
The experience was outstanding, from the first call made to Trust Panda, up to receiving the product. Andrew's polite phone etiquettes in resolving my initial queries were extremely impressive. Knowing my urgency and the limited time available to dispatch the order, Andrew gave a follow up call to ensure that I have received the email from him, necessary to place the order. This extra care and kind concern is hard to find these days. Within minutes after placing the order, I was emailed the order confirmation, tax invoice and a TNT Tracking number giving the expected delivery date. This just showed how well the systems at Trust Panda are managed, where customer convenience is pivotal. The order was delivered spot on as per the estimation. When opened the courier satchel, was amazed to see the impeccable packing by Trust Panda. The extra effort again revealed the level of respect and importance towards their customers. In the end would like to say a big thank you to Andrew and his team for the remarkable customer experience.
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Posted 5 years ago
Received my order within 24 hours. Very impressed with their customer service. Will be buying from them again.
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Posted 5 years ago
Best customer service I’ve had for years.
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Posted 5 years ago
Great service. I ordered the Yubikey Nano on a weekend and got a reply in a few hours that it can be picked up after the holiday. Transaction was very smooth since the item was available on the time they committed to. I was in and out of thier office in less than 10 minutes.
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Posted 5 years ago
Trust Panda is rated 4.9 based on 989 reviews