Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,912 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,912 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am convinced trustpilot is a scam site, trustpilot just will not let me leave an honest negative review of a company they yanked us around on a purchase. They keep sending me emails critiquing my review with silly limitations on the reviews wording, Seems to me that they are focused on the comapany getting good reviews... Untrustpilot, distrustpilot.”

Helpful Report

Posted 5 years ago

“i posted a bad review for Tastecard and WeOnlyPostGoodReviewsIfCompaniesPayUsPilot tried all sorts of tricks to take it down. In the end they said I had not used Tastecard in the last 12 months! Of course not.?its a bad review. This means they accept bias In their reviews by insisting the product being reviewed has to be used recently.”

Helpful Report

Posted 5 years ago

“I had left a reviews for autodoc and it was removed, then replied with more information and a friend's bad experience with them to see that's been removed. I don't trust trustpilot any more”

Helpful Report

Posted 5 years ago

“The worst review website. Its high time that this gets pulled off from the internet. They are supporting business scams leading to huge losses for poor customers.”

Helpful Report

Posted 5 years ago

“Keeps removing negative reviews so not really to be trusted.. It just makes no sense!”

Helpful Report

Posted 5 years ago

“It seems any company can get a negative review removed, I reviewed productshop in January about their advert in Ebay advertising their beach umbrella being dispatched from Parranzabuloa in Cornwall GB when in fact it was dispatched from somewhere in Italy with a tracking number that didn't work till it arrived in the UK. My review was removed by Trust pilot after a complaint from the company, saying I didn't supply an order number. I notice I am not the only one to have their negative reviews removed, looks like you only want positive reviews, what a waste of my time. Check it out on Ebay for yourself it's still advertised there.”

Helpful Report

Posted 5 years ago

“Trustpilot is a contradiction in terms, no trust whatsoever,absolute joke of a site, I wrote a bad review about a furniture company in Yorkshire and the review was instantly taken down by trustpilot because the vendor reported the review, I was not the only reviewer to have my review removed because this vendor complained, there’s about 20/30 reviews that are being looked into, the vendor obviously very questionable but is being supported by trustpilot simply because they pay a premium whereas I don’t, I will not be posting reviews on mis-trustpilot ever again as they simply only work for the highest bidder and have no interest in telling the truth... absolutely disgusted!”

Helpful Report

Posted 5 years ago

“They dictate what you can't write and doesn't let you give honest review.. Joke....”

Helpful Report

Posted 5 years ago

“On must other sites reviews for Staysure travel insurance are dreadful. Why do trustpilot continually give them 5 stars?”

Helpful Report

Posted 5 years ago

“they remove bad reviews. likely charge the company you are reviewing. I wrote a bad review for bankmobile and they remove it, emailing me for "evidence" which i sent in the form of an ATT wireless bill. they still did not put my review up even with evidence. DO NOT TRUST TRUST PILOT”

Helpful Report

Posted 5 years ago

“Nothing but paid reviews, and the companies can remove reviews they do not like.”

Helpful Report

Posted 5 years ago

“They systematically delete bad reviews. Even if you send them a proof of purchase they won't accept on the basis of some ludicrous excuses (like saying the purchase was made way too long ago). They censored my negative review about Wish.com, which is another scam company. Protecting each other, don't ya?”

Helpful Report

Posted 5 years ago

“Once again TP you have removed my reviews of the motor ombudsman service because ie its integrity what about the reviews I have flagged ie does not contain actual buying experience but still there Sorry guys but it leaves me rather confused”

Helpful Report

Posted 5 years ago

“They take down reviews that their mates don't like. They only allow good reviews or else it will be questioned. Cannot trust Trustpilot. Their reviews are as meaningless as eBay feedback.”

Helpful Report

Posted 5 years ago

“They allow companies like Hermes, Music Magpie, SCS, Royal Mail and themselves to employ bot farms and stooges to post fake positive reviews around the clock. Not only is it highly unlikely they have that many customers, it isn’t likely they’d all have such positive experiences that they’d leave blurbs at ridiculous hours. They take down reviews of yours that aren’t libellous, threatening or disingenuous - not making it clear as to why - and don’t get back to you when you say it’s a misunderstanding. They got back to me very quickly when I mentioned about a French fashion firm getting unfair schtick, so they can‘t use that excuse that they’re busy. Not only are there bot farms on claimed sites of firms who can’t act on bad publicity, the courier Hermes have an unfair number of alternative sites to divert people’s spleen. And like I’ve said: the fashion brand was the first search result on there until I rectified it, yet they’re still getting criticism for parcels not being delivered properly because they don’t make it clear for people. I mentioned everything in this review on their review and that Antipodean woman just gets you to go round in circles. Your reviews are taken down? Contact compliance about it. You’ve contacted compliance about it? Visit our web page to see why your review’s been taken down: which involves contacting the elusive compliance again! And a lot of clowns get past their algorithm or are apparently never flagged by anyone and they post gibberish, foul language, threats or assumed identities. So unfair. An elderly person will see on of their ratings in a newspaper or on the side of a bus and assume it’s alright. Stay well clear of it and use platforms like this that aren’t likely to be as malleable.”

Helpful Report

Posted 5 years ago

“I would have given zero stars if I could have. Essentially they just flat out stole my money and have no intention of giving it back. I have written them atleast a dozen emails. They rarely respond and even if they do it's some babbling BS that makes no sense. I have asked for a phone call about 10 times, no response. Tried calling them and their number doesnt even work. DO NOT USE THIS COMPANY!! You will almost certainly regret it. if you have fallen victim to such a scam, then please ensure tha t you contact nexonservices530 @ gmail. com. visit here: https:// nexonservices530. wixsite. com/fundrecovery”

Helpful Report

Posted 5 years ago

“You should not remove the review I left for world pay . It was legit and honest one”

Helpful Report

Posted 5 years ago

“2 weeks ago ,I wrote a very negative review about the international swindle dating site,named Asian date ( fake profiles written by scammers,fake and automated invitations to chat sent in chain,fake letters billed 12 dollars for reading,etc...etc).then the Russian mafia who owns and manages this huge rip-off ( as many others under the name of the financial beneficiary: Solnetworks,based in Malta to flee the taxes it should pay!) reports my review while saying that I never have had any activity in Asian date.While I even was a VIP( very idiot person I was) in this Asian date which stole to me more than 50000 dollars!So,Trust pilot cancelled my review and all the previous ones about Asian date until investigation was made and asking me to send any proof of evidence that I was an active member of Asian date.What I did by returning a scan of a Visa Card statement issued by my German bank.Since then,I never heard about Trust pilot!does it get money from the Russian mafia multinational of rip-off(Solnetworks) to delete the negative reviews?? I have serious doubts now as the Russian mafia Solnetworks will use all the means to continue to steal hundreds of millions of dollars a year!”

Helpful Report

Posted 5 years ago

“As long as you write a good review they will accept it but the minute you write a negative one they will bombard you with emails informing you that the review will be invisible. Very untrustable company and fake reviews.”

Helpful Report

Posted 5 years ago

“I booked 5 free demo, and then 5 free customer sales call and never received an answer. All I want to know is if I buy their 599 program can I use on more than 1 site. Spoke with boy called Anton from their customer service this morning and the guy just wanted to get rid of me asap. He sent me to their legal dept!! This company is seriously bad, they do not care about their customers whatsoever.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,912 reviews