Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,912 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,912 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Untrustworthy Trustpilot. My instinct is that Trustpilot is benefiting from being paid by benefiting companies. As a long standing reviewer I am disconcerted that it removes genuine reviews about small companies.”

Helpful Report

Posted 4 years ago

“The reviews you put on are NOT a true reflection of some companies, for example Harron Homes which undoubtedly have a reputation of building poor quality houses get a good star rating because most of the good reviews are from people who haven’t even had there houses built yet so how can this represent a true reflection on the standard of there houses”

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Posted 4 years ago

“They remove genuine reviews but wont take down fake reviews left by rival companies and extortionists!”

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Posted 4 years ago

“Trust pilot removed a honest review based on the company who received the badish review asking them to.”

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Posted 4 years ago

“Do not PAY Trust Pilot - despite paying, they have refused to remove a scam account set up by a competitor- the domain name blatantly goes to a web page full of the competitor’s adverts- and they keep removing positive reviews that they claim are fake because our customers don’t respond to their emails- no reason to think they’re fake and tbh not everyone checks their email that often or might have junk filters - so paying for an account is pointless- and it’s taken me weeks to ring customers to get those reviews- it’s utterly utterly soul destroying - if you’re going to get reviews suggest another platform”

Helpful Report

Posted 4 years ago

“corrupt reviews and delete negative feedback do not use OR BELIEVE ANYTHING TRUSTPILOT SAYS”

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Posted 4 years ago

“If your unlucky enough to have problems logging into trust pilot they don't have a clue about customer service or customer focus”

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Posted 4 years ago

“Horrible system. After creating an account and inviting our customer to leave a review, Trustpilot decided to remove more than half of our hard-earned reviews. Extremely demotivating...”

Helpful Report

Posted 4 years ago

“Trustpilot cannot be trusted anymore! Recently they have stopped allowing genuine poor reviews. Even after submitting official documentation of the transaction they still delete your genuine review! Many positive reviewers on the platform have only posted 1 review, highlighting the fact that these reviews are highly likely to be not genuine. Trustpilot cannot be trusted for genuine reviews any more! They don't do anything to prevent fake positive reviews but genuine poor reviews are now being deleted. Don't trust Trustpilot, look elsewhere like reviews.io, forums, etc.”

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Posted 4 years ago

“Trustpilot is rubbish if u write reviews about small company it's OK.if write about about some rubbish company like onbuy.com where I had bad experience they want documents 'so they can maybe pass your details to some fraudulent activities site”

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Posted 4 years ago

“Trustpilot has silenced my review, becuase they said i was not genuin, even when i provided documentation to the effect. So it would seem liepilot had been bought and is simply a tool for cons and scam sites to feed money into to perpertuation fraud and misrepresentation. Trustpilot CANNOT be trusted. Simple. It appeals the one demographic, that of those with the money who can pay enough to hawk their online garbage to the unsuspecting.”

Helpful Report

Posted 4 years ago

“Posted a genuine review about a rip off insurance scam, only for the company involved to have it removed without my knowledge, when I eventually found out and went through the process to have it put back up with all the documentation, I was ignored by trustpilot.”

Helpful Report

Posted 4 years ago

“Having made a review on tombola you informed that you were not posting my review as it was not genuine. It certainly was genuine. Now you see all these positive reviews on tombola makes me think that to make the site look better the bad ones dont get posted only the good ones”

Helpful Report

Posted 4 years ago

“I had problem with a company (an online store for a computer company in Gothenburg, Sweden) commiting fraud so I left a bad review on trustpilot, where wrote down my full experience with them. The company flagged my review and trustpilot support refused to cooperate despite me avoiding writing anything that might be against what is allowed and there being plenty of evidence of said fraud. What is the purpose of a review site when you are ONLY permitted to leave good reviews?! Isn't being able to leave a review, telling your experience with a company the ENTIRE purpose. Do I trust Trustpilot after this experience with them, no, I feel that their reviews cannot be trusted seing that they are on the company's side no mather what, allowing them the filter any negative reviews.”

Helpful Report

Posted 4 years ago

“So I too wrote a negative review about The Jewellery Channel, they asked me for proof of transactions and I sent them bank statements that showed exactly that..they said that wasnt enough and deleted the review!!!! What and absolute joke and scam. I've deleted my account and will never use this platform ever again.”

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Posted 4 years ago

“you must be kidding. Had no luck at all on your stupid website, what a waste of time. You are a bunch of scammers. I have one simple request: Cancel thriftbooks. I couldn't get you to take my comments, tried several times. You don't want my business. I want you to cancel out my ThriftBooks NOW NOW NOW NOW. Stop scamming me. Grow up. Get professional. Stop shitting me. What is the matter with you?”

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Posted 4 years ago

“What an awful business. They literally want to silence you. To them every business is right as long as that business pays them to remove bad or even average reviews.”

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Posted 4 years ago

“Trust pilot charges businesses money to have reviews put on their website and you can pay them to take off negative reviews. They also keep harassing and calling you to make you pay them thousands of dollars to them that you don’t owe and say you signed a contract that you never did. They threaten you. Be aware. You’re paying them to put fake reviews on your site with trustpilot. They are fake and a big scam that can cause you financial ruin.”

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Posted 4 years ago

“99.9% of the time Im unable to log in using google authentication. So the site waits until you have written your review then when you click post review it asks you to log in then says unable. Waste of time.”

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Posted 4 years ago

“I left a legitimate review of a company that had bad customer service. They contacted me asking for documentation to prove that they had given me bad customer service. How can I prove that someone has given me bad customer service? They deleted my review. It’s a scam.”

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Posted 4 years ago

Trustpilot is rated 1.4 based on 2,912 reviews