“I only came to check about my card but the ladyRakshaben Sodha sorted my query and further said that as I was very near to my overdraft limit, she could look into possibly giving me more flexibility by increasing my overdraft. She very kindly educated me digitally, I requested for 750 overdraft fm 250, and to my utter amazement, my request was successful. I was absolutely chuffed as I am going to Greece to get married and this has given me peace of mind. This lady certainly went that extra mile and gave me a memorable experience. Hats off to the lady.”
“TSB Cifton branch Nottingham. Excellent customer care, the staff are helpful, pleasant.
Even when busy they will greet you and cannot do enough for you. Please keep up the good work as branches are few and far between these days.”
“Pitsea Essex branch is a pleasure to go in to do your banking.Very sharp and helpful team,One member of staff is first class and no matter her age needs to be moved up the ladder,Atrin,👏👏👏👏👏”
“Well to be honest I don’t like the modern method of banking like no counters etc and and you have to effectively to use a machine to put money in ….much preferred the old way of banking and carnt see how security wise it’s progress when coining coins in open view of public where anyone can swipe a bag and run off ( how’s that progress ) however when I went in other day there was a lady called Julie and she went above and beyond helping me out to be honest ( credit where credits due ) and did more than she should really she was polite and engaging and she was stressed due to the amount of people in the que and she was all by herself …..that said she handled her self with professionalism and kept calm and to be honest as far as customer service goes couldn’t ask for more so thumbs up for Julie at Wakefield tsb branch”
“I spoke to Sharon H from Swansea today.
I found Sharon to be endearing,funny,and a very professional person.
Sharon was genuinely interested in helping me.
I hope Sharon is given the recognition she so rightly deserves.
Thank you so very much Sharon , you are a true star.”
“Broadmead branch Saturday morning emilia newman was the one capable to help effectively with the most annoying process to resetting the online bank app. Anfd quickly! Four staff tried before and was not successful.(Wasted of my time around 40 minutes each time) Thank you so much for your patience and kindness, Emilia.”
“Internet banking is outdated. They locked me out of my account (both card and internet banking) when I was trying to transfer some money at night and there is no out of hours customer service, so I couldn't access any of my money (lucky it wasn't the weekend). When trying to log in to internet banking there was no error message shown, it just didn't log in.”
“Poor service customer service was very slow
Needs to improve as never gone to a bank with that slow of a service need to deal with public a lot quicker have more people on the counters and floor”
“Tri ed 6 times to pay a holiday deposit using the code-number-to-home-phone method. 6 times the phone rang. 6 times it crackled for a bit then disconnected. Utter rubbish from something that calls itself a bank but is in reality an 'organisation' which despises its customers. Wish I'd never joined this ramshackle excuse for a business.”
“Utterly dreadful bank! They take way longer than my other bank to process payments and refunds and you can’t speak to anyone! Even the chat is bots or foreigners who do not understand a word of English! They would be doing the country a favour by closing its doors!! Do not choose this bank! As an autistic customer their decision to ignore the law on equality is the last straw for me. I’ll be switching immediately”
“Tried to change my address, what a joke. You cant do it on their web page, you have to do it in their useless app. Then go through chat. It then asks you if you are planning to return to the UK, wth. After an hour I gave up.”
“Had a reply from my complaint. What an absolute joke. The person who looked into my complaint is not independent from TSB. Be warned they are not interested in their customer's. Just your money and when they have it they will have complete control.”
