“TSB internet banking is unreliable, the OTP (one time password) is more like an everytime password that sometimes you never received, it's so unreliable that I take all my money out my account on pay day just so I know how much I have day to day since internet banking is the way it is and no, i don't want the app.”
“Had my bank account blocked sent the police to my home leaving me with no money and no food. Police officer was disgusted that they left me in that situation, as I had over £1000.00 in my account. Complained they said they were looking after my safety. Leaving me with no money and no food in the house for 6 days and knowing I am not able to get out through my health. Would they like their elderly parents of 73years of age to be left like i was obviously yes. And the officer contacted TSB to inform them that there was no problem and to open my account which they didn't do. I ended up phoning them again and they reluctantly opened up my account. There is a lot more to this. The Police officer said get out of that bank as soon as possible.”
“Made me overdrawn on bank holiday Monday,no notice of this although say email sent,no where to phone as it was bank Holiday and closed,3 days of stress,complaint put in but still not had phone call,I how ever managed to call and speak to a lady today, dif department so nice caring and thoughtful,helpful as well unlike anyone else at tsb,they are not bothered about customers who suffer mental health issues atall,no thought for how customers feel,to say I'm fuming us a understatement
Can't wait until I speak to complaints team,I'm gone then”
“They won’t allow me to pay the full balance of my mortgage…a TSB mortgage from a TSB current account that appear on the same page in my app! I can do it at £25k per day, but not the whole balance!”
“This webpage is not authentic. When they get your money, they respond promptly, but when you want to withdraw money again, they never get back to you. If it weren't for the men at the forensic firm, I would have lost everything that they stole from me—more than $60,000. I filed an online complaint with Conceptstrd, and their friendly staff helped me receive a complete refund of my money and Profit back. They have always been a huge source of help and support for me. Optimal choice is Conceptstrd.”
“Terrible bank. Impossible to speak to sensible staff by phone, and they border on using harassing behaviour by sending endless letters and making unsolicited phone calls when a small problem could be sorted out quickly.
Local branches closed down so will have to take time off work to go into a branch.”
“Everyone has different experiences, some of which are true and some of which are not, but we can all tell what is right from wrong. Despite the fact that I fell for this scam, C O N C E P T S T R D / C O M managed to get all of my money back, including the profit I made from the fraudulent trading company. You may still locate the legitimate websites for advice when you fall victim to these con artists, even though you can't help but notice how many fake websites are out there. I attest to C O N C E P T S T R D / C O M since they disprove my assertions by retrieving my funds in a timely manner.”
“Worst bank I have ever been with. Spent over 6 hours on phone and they said all was sorted out but it was not and then the blocked my card claiming fraud and then it got sorted and then it all started again, I am moving my current account and 2 savings account to another bank”
“The worst bank ever. I can not make online payments as they send verification codes to a phone number that doesn’t belong to me. So I never get codes and can’t make payments. I spent hours on the phone with them since November. We are in January now and the issue is still not resolved. Sadly have to leave TSB now as I can no longer make payments and transfer to another bank. I can not believe that they couldn’t fix this simple IT issue after so many calls I made and so many internal teams I spoke with”
“Trying to log into my online account is unbelievably frustrating. Despite putting all my
details in correctly I was informed my detail were incorrect. (They most certainly were not)
After 3 attempts of entering correct details I was denied access. This happens time and time again. Get your act together tsb and improve your service. TSB customers keep the employees in a job so deserve a better service My husband banks with the Royal Bank of Scotland and has no problems. I might just join him.”
“Tsb stonehaven Karen did her best too set up my bond didn't work it problem customer service was a disgrace Sonia took an hour on my phone so got back too Karen at tsb stonehaven set it up again promised many things you as a bank are a disgrace so whoever reads this I will be contacting your ceo Mr Robin bullock about your lies and promises I called sherrif court too get his name and have called ombudsman they can deal with your ridiculous behaviour”
“What a awful company you are! Today t rang regarding a problem with my account. I spoke to a lady called Rishka , she was not understanding of my problem. I asked her i could speak to a supervisor. She said a supervisor would only tell me the same as her. She said she had spoken to the supervisor about me and the supervisor will be able to talk to me, i was on the line for nearly an hour. Also Rishka refused to give me her surnamee so i could a complaint.”
“Absolutely disgusting customer service
All they care about is taking more money from you and their customer service is absolutely shocking!!!
Over 10years been with tsb and nothing but hell
Had enough and now changing banks!!”
“This is the worse bank to bank with like ever, they will refuse to take responsibility for any wrongs they have done , they are aggressive and not admit liability, bank elsewhere is my advice”
“The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone”
“TSB does not like people making large transfers and is not a suitable bank for high net worth. They will freeze your account, accuse you of money laundering and will not listen to your reasons. They are also racist and should be fined by the FCA for their intrusive behaviour and patronising customer service. Worst banking experience ever.”
“TSB Scam
Very very bad service and they report account to hmrc even if your account is clear and no issue.
They freeze your account and using your money for their business .
Be aware TSB scam
Date of experience: 20 July 2023”
“Customer service is non existent
I have been going round in circles for days on end waiting for the promised call back and/or email
I live in Australia so I cant pop into a bramc. I simply want to reactivate and clise my account..but NOTHING has happend and I am still in limbo.”
“Absolutely useless, opened an account, bombarded with welcome emails, sent a card, no log in details, no card pin, no user ID, no information whatsoever on how to get access to the account. Got a text message this morning telling me - “TSB A/C**** 02MAY. You're over your limit. If there is not enough to cover all the payments requested, please pay money in before 14:30 to avoid extra charges”
I haven’t even got access to the account so how is this possible?
Will be closing this account as soon as they open today.”
