“Just a guess the positive reviews are the staff?
Terrible online banking, App, fraud prevention is a joke............................. being the most frustrating system I ever had to deal with & customer service is the same patronising attitude like your the problem rather there system being frustrating, it can take days & many calls to get out your own money moved to an account with the same name on it at another bank???? All circular & very unpleasant..................
Calls just ended, left to wait for 50 mins plus each call........
I have recorded all conversations & will be making a complaint & seeking a payment for all the time & also the stress it has caused.........
Back to Lloyds Bank for me!!”
“As someone who is abroad often this bank and it's services totally suck. I regularly get blocked out of my account, constantly having to call customer services at a premium rate and have to wait up to an hour to speak to someone. Many times I've been passed around departments and told to come into a branch to unlock my account when i have already informed them I am abroad. Updated my details with my current phone number but they are unable to send OTPs to that phone. Other times OTPs do not regain access to my account. If you travel abroad often, do not use this bank!”
“TSB is the WORST bank I have ever had the pleasure of dealing with. I get a phone call yesterday evening I listened to the voicemail, a VERY abrupt lady left a voicemail saying that my account had been closed with immediate effect. I called the bank to find out what was happening, they would not give me any answers over the phone. I was then told that I had to go into a branch to take in my ID, I did this, and surprise surprise that was a wasted journey as well. I advised them I have a payment going into that account on Tuesday 18th and could they give me the grace to go and be able to draw this money out, no they wouldn't, I have been told the account is closed full stop. I have since got back from the branch and spoke to the bank on the phone who said that they had no record of me going into branch with my ID! I knew that the lady was not really that bothered about my situation or the fact that I had money going in there next week which I can't change the payment account as I need 7 days. I have then called the bank back and they said that the account is blocked and that the MIGHT go in on the 18th, I have then been told to go back to the branch and deal with it. Every person I have spoken to has been absolutely rude, patronizing, and very inconsiderate of my needs as a customer. They drone on about being good for customers wellbeing etc, does worsening their mental health consist of them looking after out mental health!!!!! Don't touch this bank with a bargepole or you will end up like me”
“Had my bank account blocked sent the police to my home leaving me with no money and no food. Police officer was disgusted that they left me in that situation, as I had over £1000.00 in my account. Complained they said they were looking after my safety. Leaving me with no money and no food in the house for 6 days and knowing I am not able to get out through my health. Would they like their elderly parents of 73years of age to be left like i was obviously yes. And the officer contacted TSB to inform them that there was no problem and to open my account which they didn't do. I ended up phoning them again and they reluctantly opened up my account. There is a lot more to this. The Police officer said get out of that bank as soon as possible.”
“TSB Cifton branch Nottingham. Excellent customer care, the staff are helpful, pleasant.
Even when busy they will greet you and cannot do enough for you. Please keep up the good work as branches are few and far between these days.”
“Worst bank I have ever been with. Spent over 6 hours on phone and they said all was sorted out but it was not and then the blocked my card claiming fraud and then it got sorted and then it all started again, I am moving my current account and 2 savings account to another bank”
“The worst bank ever. I can not make online payments as they send verification codes to a phone number that doesn’t belong to me. So I never get codes and can’t make payments. I spent hours on the phone with them since November. We are in January now and the issue is still not resolved. Sadly have to leave TSB now as I can no longer make payments and transfer to another bank. I can not believe that they couldn’t fix this simple IT issue after so many calls I made and so many internal teams I spoke with”
“Trying to log into my online account is unbelievably frustrating. Despite putting all my
details in correctly I was informed my detail were incorrect. (They most certainly were not)
After 3 attempts of entering correct details I was denied access. This happens time and time again. Get your act together tsb and improve your service. TSB customers keep the employees in a job so deserve a better service My husband banks with the Royal Bank of Scotland and has no problems. I might just join him.”
“The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone”
“TSB Scam
Very very bad service and they report account to hmrc even if your account is clear and no issue.
They freeze your account and using your money for their business .
Be aware TSB scam
Date of experience: 20 July 2023”
“Absolutely useless, opened an account, bombarded with welcome emails, sent a card, no log in details, no card pin, no user ID, no information whatsoever on how to get access to the account. Got a text message this morning telling me - “TSB A/C**** 02MAY. You're over your limit. If there is not enough to cover all the payments requested, please pay money in before 14:30 to avoid extra charges”
I haven’t even got access to the account so how is this possible?
Will be closing this account as soon as they open today.”
“Worst bank ever. They sent me a letter telling me they'd set me up a direct debit - I already had one. They cancelled the wrong one without telling me. They charged me late payment and interest. They reinstated the direct debit - incorrectly - and my account went into arrears again. It seems direct debits can't be reinstated so customer services got that wrong as well. They appear to be incapable of handling even the simplest matter correctly. I've had a telephone call. They're sorry. Sorry. Sorry. Sorry. And now I have to go and set up a new direct debit to replace the one they cancelled. Do yourself a favour - go to another bank. I am.”
“Internet banking is outdated. They locked me out of my account (both card and internet banking) when I was trying to transfer some money at night and there is no out of hours customer service, so I couldn't access any of my money (lucky it wasn't the weekend). When trying to log in to internet banking there was no error message shown, it just didn't log in.”
