“Worst bank I have ever been with. Spent over 6 hours on phone and they said all was sorted out but it was not and then the blocked my card claiming fraud and then it got sorted and then it all started again, I am moving my current account and 2 savings account to another bank”
“Just a guess the positive reviews are the staff?
Terrible online banking, App, fraud prevention is a joke............................. being the most frustrating system I ever had to deal with & customer service is the same patronising attitude like your the problem rather there system being frustrating, it can take days & many calls to get out your own money moved to an account with the same name on it at another bank???? All circular & very unpleasant..................
Calls just ended, left to wait for 50 mins plus each call........
I have recorded all conversations & will be making a complaint & seeking a payment for all the time & also the stress it has caused.........
Back to Lloyds Bank for me!!”
“Had my bank account blocked sent the police to my home leaving me with no money and no food. Police officer was disgusted that they left me in that situation, as I had over £1000.00 in my account. Complained they said they were looking after my safety. Leaving me with no money and no food in the house for 6 days and knowing I am not able to get out through my health. Would they like their elderly parents of 73years of age to be left like i was obviously yes. And the officer contacted TSB to inform them that there was no problem and to open my account which they didn't do. I ended up phoning them again and they reluctantly opened up my account. There is a lot more to this. The Police officer said get out of that bank as soon as possible.”
“As someone who is abroad often this bank and it's services totally suck. I regularly get blocked out of my account, constantly having to call customer services at a premium rate and have to wait up to an hour to speak to someone. Many times I've been passed around departments and told to come into a branch to unlock my account when i have already informed them I am abroad. Updated my details with my current phone number but they are unable to send OTPs to that phone. Other times OTPs do not regain access to my account. If you travel abroad often, do not use this bank!”
“TSB is the WORST bank I have ever had the pleasure of dealing with. I get a phone call yesterday evening I listened to the voicemail, a VERY abrupt lady left a voicemail saying that my account had been closed with immediate effect. I called the bank to find out what was happening, they would not give me any answers over the phone. I was then told that I had to go into a branch to take in my ID, I did this, and surprise surprise that was a wasted journey as well. I advised them I have a payment going into that account on Tuesday 18th and could they give me the grace to go and be able to draw this money out, no they wouldn't, I have been told the account is closed full stop. I have since got back from the branch and spoke to the bank on the phone who said that they had no record of me going into branch with my ID! I knew that the lady was not really that bothered about my situation or the fact that I had money going in there next week which I can't change the payment account as I need 7 days. I have then called the bank back and they said that the account is blocked and that the MIGHT go in on the 18th, I have then been told to go back to the branch and deal with it. Every person I have spoken to has been absolutely rude, patronizing, and very inconsiderate of my needs as a customer. They drone on about being good for customers wellbeing etc, does worsening their mental health consist of them looking after out mental health!!!!! Don't touch this bank with a bargepole or you will end up like me”
“I was lucky to find Bitclaim .net. They are experts in helping investment fraud victims. Their team acted fast. They gave me resources and advice. This support guided me in getting my money back. Bitclaim .net was transparent. Their professional approach made a tough situation manageable. For example, they explained the legal steps clearly. They also helped me gather important documents. I regained my hard-earned savings because of them. This experience taught me a painful lesson. I now know to be very careful when investing online. It is vital to check investment options thoroughly. Always seek advice from trusted sources before investing any money.”
“Frustrating Experience with TSB and Barclays Payment Issue
On January 31st, 2025, I encountered a highly frustrating experience with a payment issue between my TSB and Barclays accounts. I attempted to pay off my Barclays credit card using my TSB account. After authorizing the payment on my mobile app as instructed by TSB, the transaction failed. I initiated a second payment only to discover that the amount was debited twice from my TSB account.
When I contacted Barclays, they directed me to TSB for resolution. TSB, in turn, advised me to request a letter from Barclays to authorize the return of the excess payment. This back-and-forth between the two banks has been exceedingly time-consuming and has not led to any resolution.
Having been a loyal TSB customer for 16 years, I am deeply disappointed with the lack of assistance and coordination from both institutions. Barclays' refusal to provide the necessary documentation only adds to the frustration.
I urge both institutions to address this issue promptly and improve their customer service processes. I hope for a swift resolution and expect better support in the future.”
“THIS BANK MUST BE THE WORLDS WORST.THEY NEVER ANSWER THE PHONE A MEMBER OF STAFF ALSO CONFIRMED THAT TO ME .I RANG INTERNET BANKING . WAITED 25 MINUTES . THEY TOLD ME THEY WOULD PASS ME OVER TO SECURITY WAITED ANOTHER 25 MINUTES GAVE UP AS I WOULD BE CHARGED IF I WENT OVER 1 HOUR ON MY LAND LINE.”
“Tri ed 6 times to pay a holiday deposit using the code-number-to-home-phone method. 6 times the phone rang. 6 times it crackled for a bit then disconnected. Utter rubbish from something that calls itself a bank but is in reality an 'organisation' which despises its customers. Wish I'd never joined this ramshackle excuse for a business.”
“Utterly dreadful bank! They take way longer than my other bank to process payments and refunds and you can’t speak to anyone! Even the chat is bots or foreigners who do not understand a word of English! They would be doing the country a favour by closing its doors!! Do not choose this bank! As an autistic customer their decision to ignore the law on equality is the last straw for me. I’ll be switching immediately”
“Tried to change my address, what a joke. You cant do it on their web page, you have to do it in their useless app. Then go through chat. It then asks you if you are planning to return to the UK, wth. After an hour I gave up.”
“Had a reply from my complaint. What an absolute joke. The person who looked into my complaint is not independent from TSB. Be warned they are not interested in their customer's. Just your money and when they have it they will have complete control.”
“Everyone has different experiences, some of which are true and some of which are not, but we can all tell what is right from wrong. Despite the fact that I fell for this scam, C O N C E P T S T R D / C O M managed to get all of my money back, including the profit I made from the fraudulent trading company. You may still locate the legitimate websites for advice when you fall victim to these con artists, even though you can't help but notice how many fake websites are out there. I attest to C O N C E P T S T R D / C O M since they disprove my assertions by retrieving my funds in a timely manner.”
“TSB Cifton branch Nottingham. Excellent customer care, the staff are helpful, pleasant.
Even when busy they will greet you and cannot do enough for you. Please keep up the good work as branches are few and far between these days.”
“The worst bank ever. I can not make online payments as they send verification codes to a phone number that doesn’t belong to me. So I never get codes and can’t make payments. I spent hours on the phone with them since November. We are in January now and the issue is still not resolved. Sadly have to leave TSB now as I can no longer make payments and transfer to another bank. I can not believe that they couldn’t fix this simple IT issue after so many calls I made and so many internal teams I spoke with”
“Trying to log into my online account is unbelievably frustrating. Despite putting all my
details in correctly I was informed my detail were incorrect. (They most certainly were not)
After 3 attempts of entering correct details I was denied access. This happens time and time again. Get your act together tsb and improve your service. TSB customers keep the employees in a job so deserve a better service My husband banks with the Royal Bank of Scotland and has no problems. I might just join him.”
“The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone”
“TSB Scam
Very very bad service and they report account to hmrc even if your account is clear and no issue.
They freeze your account and using your money for their business .
Be aware TSB scam
Date of experience: 20 July 2023”
