“This is the worse bank to bank with like ever, they will refuse to take responsibility for any wrongs they have done , they are aggressive and not admit liability, bank elsewhere is my advice”
“Broadmead branch Saturday morning emilia newman was the one capable to help effectively with the most annoying process to resetting the online bank app. Anfd quickly! Four staff tried before and was not successful.(Wasted of my time around 40 minutes each time) Thank you so much for your patience and kindness, Emilia.”
“The worst customer service experience ever. My account was presumably hacked 2 weeks ago as when I try to pay for services online, verification codes are been sent to a wrong telephone number I have never heard of. I never receive verification codes and as a result can’t make online payments. I called to tsb numerous times, spoke to many teams and no one able to fix the problem. I’m very disappointed in the level of service and technical setup at tsb and planning to switch to another bank. I do not recommend this bank to anyone”
“TSB does not like people making large transfers and is not a suitable bank for high net worth. They will freeze your account, accuse you of money laundering and will not listen to your reasons. They are also racist and should be fined by the FCA for their intrusive behaviour and patronising customer service. Worst banking experience ever.”
“TSB Scam
Very very bad service and they report account to hmrc even if your account is clear and no issue.
They freeze your account and using your money for their business .
Be aware TSB scam
Date of experience: 20 July 2023”
“Customer service is non existent
I have been going round in circles for days on end waiting for the promised call back and/or email
I live in Australia so I cant pop into a bramc. I simply want to reactivate and clise my account..but NOTHING has happend and I am still in limbo.”
“I spoke to Sharon H from Swansea today.
I found Sharon to be endearing,funny,and a very professional person.
Sharon was genuinely interested in helping me.
I hope Sharon is given the recognition she so rightly deserves.
Thank you so very much Sharon , you are a true star.”
“Absolutely useless, opened an account, bombarded with welcome emails, sent a card, no log in details, no card pin, no user ID, no information whatsoever on how to get access to the account. Got a text message this morning telling me - “TSB A/C**** 02MAY. You're over your limit. If there is not enough to cover all the payments requested, please pay money in before 14:30 to avoid extra charges”
I haven’t even got access to the account so how is this possible?
Will be closing this account as soon as they open today.”
“I'm going to close my account tomorrow. TSB are not user friendly and make it really difficult when I go into branch to pay bills. I tried to get set up with internet banking thinking it would make life easier as I live in a rural location. OMG what a nightmare, couldn't even log in besides all my log in codes and user ID etc etc and having to wait for a text with yet another code each time and then to have to remember all the security prompt questions.”
“If you want a power hungry bank that won't allow you to buy crypto, or a bank that seems to think they have the right to know what you spend your own money on... this is the bank for you. Otherwise, avoid like the plague.”
“Nasty bank! Removed overdraft then after I closed the account and paid the overdraft left a missed payment mark on my credit file! They owe me money not the other way around there is a £0.05 balance in the switched account so they owe me money. Avoid this bank at all cost!”
“As someone who is abroad often this bank and it's services totally suck. I regularly get blocked out of my account, constantly having to call customer services at a premium rate and have to wait up to an hour to speak to someone. Many times I've been passed around departments and told to come into a branch to unlock my account when i have already informed them I am abroad. Updated my details with my current phone number but they are unable to send OTPs to that phone. Other times OTPs do not regain access to my account. If you travel abroad often, do not use this bank!”
“Worst bank ever. They sent me a letter telling me they'd set me up a direct debit - I already had one. They cancelled the wrong one without telling me. They charged me late payment and interest. They reinstated the direct debit - incorrectly - and my account went into arrears again. It seems direct debits can't be reinstated so customer services got that wrong as well. They appear to be incapable of handling even the simplest matter correctly. I've had a telephone call. They're sorry. Sorry. Sorry. Sorry. And now I have to go and set up a new direct debit to replace the one they cancelled. Do yourself a favour - go to another bank. I am.”
“Just a guess the positive reviews are the staff?
Terrible online banking, App, fraud prevention is a joke............................. being the most frustrating system I ever had to deal with & customer service is the same patronising attitude like your the problem rather there system being frustrating, it can take days & many calls to get out your own money moved to an account with the same name on it at another bank???? All circular & very unpleasant..................
Calls just ended, left to wait for 50 mins plus each call........
I have recorded all conversations & will be making a complaint & seeking a payment for all the time & also the stress it has caused.........
Back to Lloyds Bank for me!!”
“TSB is the WORST bank I have ever had the pleasure of dealing with. I get a phone call yesterday evening I listened to the voicemail, a VERY abrupt lady left a voicemail saying that my account had been closed with immediate effect. I called the bank to find out what was happening, they would not give me any answers over the phone. I was then told that I had to go into a branch to take in my ID, I did this, and surprise surprise that was a wasted journey as well. I advised them I have a payment going into that account on Tuesday 18th and could they give me the grace to go and be able to draw this money out, no they wouldn't, I have been told the account is closed full stop. I have since got back from the branch and spoke to the bank on the phone who said that they had no record of me going into branch with my ID! I knew that the lady was not really that bothered about my situation or the fact that I had money going in there next week which I can't change the payment account as I need 7 days. I have then called the bank back and they said that the account is blocked and that the MIGHT go in on the 18th, I have then been told to go back to the branch and deal with it. Every person I have spoken to has been absolutely rude, patronizing, and very inconsiderate of my needs as a customer. They drone on about being good for customers wellbeing etc, does worsening their mental health consist of them looking after out mental health!!!!! Don't touch this bank with a bargepole or you will end up like me”
“Absolutely disgusting customer service. Failed to pay a standing order despite funds being available, then charged me for that privilege!!! Contact customer services & they just try to fob me off. Left them years ago because of terrible service but gave them another chance after hearing they’d cleaned up their act….not at all!!! Avoid!!”
