“I only came to check about my card but the ladyRakshaben Sodha sorted my query and further said that as I was very near to my overdraft limit, she could look into possibly giving me more flexibility by increasing my overdraft. She very kindly educated me digitally, I requested for 750 overdraft fm 250, and to my utter amazement, my request was successful. I was absolutely chuffed as I am going to Greece to get married and this has given me peace of mind. This lady certainly went that extra mile and gave me a memorable experience. Hats off to the lady.”
“TSB Cifton branch Nottingham. Excellent customer care, the staff are helpful, pleasant.
Even when busy they will greet you and cannot do enough for you. Please keep up the good work as branches are few and far between these days.”
“Pitsea Essex branch is a pleasure to go in to do your banking.Very sharp and helpful team,One member of staff is first class and no matter her age needs to be moved up the ladder,Atrin,👏👏👏👏👏”
“Well to be honest I don’t like the modern method of banking like no counters etc and and you have to effectively to use a machine to put money in ….much preferred the old way of banking and carnt see how security wise it’s progress when coining coins in open view of public where anyone can swipe a bag and run off ( how’s that progress ) however when I went in other day there was a lady called Julie and she went above and beyond helping me out to be honest ( credit where credits due ) and did more than she should really she was polite and engaging and she was stressed due to the amount of people in the que and she was all by herself …..that said she handled her self with professionalism and kept calm and to be honest as far as customer service goes couldn’t ask for more so thumbs up for Julie at Wakefield tsb branch”
“I spoke to Sharon H from Swansea today.
I found Sharon to be endearing,funny,and a very professional person.
Sharon was genuinely interested in helping me.
I hope Sharon is given the recognition she so rightly deserves.
Thank you so very much Sharon , you are a true star.”
“Broadmead branch Saturday morning emilia newman was the one capable to help effectively with the most annoying process to resetting the online bank app. Anfd quickly! Four staff tried before and was not successful.(Wasted of my time around 40 minutes each time) Thank you so much for your patience and kindness, Emilia.”
“Internet banking is outdated. They locked me out of my account (both card and internet banking) when I was trying to transfer some money at night and there is no out of hours customer service, so I couldn't access any of my money (lucky it wasn't the weekend). When trying to log in to internet banking there was no error message shown, it just didn't log in.”
“TSB internet banking is unreliable, the OTP (one time password) is more like an everytime password that sometimes you never received, it's so unreliable that I take all my money out my account on pay day just so I know how much I have day to day since internet banking is the way it is and no, i don't want the app.”
“Had my bank account blocked sent the police to my home leaving me with no money and no food. Police officer was disgusted that they left me in that situation, as I had over £1000.00 in my account. Complained they said they were looking after my safety. Leaving me with no money and no food in the house for 6 days and knowing I am not able to get out through my health. Would they like their elderly parents of 73years of age to be left like i was obviously yes. And the officer contacted TSB to inform them that there was no problem and to open my account which they didn't do. I ended up phoning them again and they reluctantly opened up my account. There is a lot more to this. The Police officer said get out of that bank as soon as possible.”
“Made me overdrawn on bank holiday Monday,no notice of this although say email sent,no where to phone as it was bank Holiday and closed,3 days of stress,complaint put in but still not had phone call,I how ever managed to call and speak to a lady today, dif department so nice caring and thoughtful,helpful as well unlike anyone else at tsb,they are not bothered about customers who suffer mental health issues atall,no thought for how customers feel,to say I'm fuming us a understatement
Can't wait until I speak to complaints team,I'm gone then”
“They won’t allow me to pay the full balance of my mortgage…a TSB mortgage from a TSB current account that appear on the same page in my app! I can do it at £25k per day, but not the whole balance!”
“This webpage is not authentic. When they get your money, they respond promptly, but when you want to withdraw money again, they never get back to you. If it weren't for the men at the forensic firm, I would have lost everything that they stole from me—more than $60,000. I filed an online complaint with Conceptstrd, and their friendly staff helped me receive a complete refund of my money and Profit back. They have always been a huge source of help and support for me. Optimal choice is Conceptstrd.”
“Terrible bank. Impossible to speak to sensible staff by phone, and they border on using harassing behaviour by sending endless letters and making unsolicited phone calls when a small problem could be sorted out quickly.
Local branches closed down so will have to take time off work to go into a branch.”
