“Still waiting after 13 days from ordering.
Awful customer service and going by other reviews (which I wish I had read prior to order) this seems the norm for this joke of a company”
“I wish I had read reviews beforehand and I could have used a different more reliable company (
Save your money and go elsewhere if you want a product on time”
“I wish I read comments before I used this company. Such bad service and products quality is unacceptable. I do not recommend this company whatsoever. AVOID!”
“Horrendous customer service. Ordered a t-shirt, never received, issued a refund after a month of waiting. Again, ordered another t-shirt and a jacket. Production time is advertised at approx 3 days; however, after more than 7+ days, have yet to receive a dispatch date. I've repeatedly messaged customer service for a status update and no response!!! Will NEVER order from them again!”
“STAY WAY!
I should have read the reviews before the order....this is a fake company.....no order received,no one answers calls either sales or customer support or email.”
“Never ordering from this company again! Placed an order on 3rd May the standard delivery was going to be 4 working days i received it 16 days later!! Not only i’ve tried to contact customer services but left several voice messages and sent numerous emails!! The don’t bother answering the phone even though you’re number one on the queue. They don’t return your calls and don’t reply your emails! My order was meant to be my friend’s daughter birthday present and it was a total shamble! The quality of the tshirt isn’t great either! Let’s see if i get their attention now!”
“Ordered a T shirt in early Aprilfor a birthday waited until May no sign of goods . Emailed company towing they said they were waiting for stock . Why was this no highlighted on initial order . No one has contacted or updated Me if the stocks are in . Total disappointment and would not recommend this company”
“Not a good company to go to they don’t answer the phone when you want to speak to them trying to send them an email it just says try again later because of there servers and they don’t do fast delivery like they say to you it’s an over a 10 day delivery which I’ve ask for 2 it’s pathetic”
“I ordered a T-shirt for a friends birthday. Ordered it a month in advance due to covid-19, I knew there would be delays in delivery. Her birthday has come and gone. Leaving both me and my friend disappointed as her birthday present wasn’t here. Communicated with a team member who was very helpful but nonetheless. No item. I was told it would be here by the following Wednesday and nothing. I’ve asked for a full refund and was emailed back the same minute. Leading me to believe this company had no intention of ever sending my item. Please don’t waste your time or money on this company”
“Horrible service would never order it again there express delivery is a lie at all times u get your money back but the order takes at least a month so don’t waste your time with The website I also missed a specially moment for my baby big day 👊🏻”
“Such a shame, I used to order from this site regularly as their print and quality is good for what I needed. However, this time I had ordered personalised hoodies for the family and specifically my nieces birthday to make it extra special in quarantine. The site stated 5-7 days so I had ordered 2 weeks in advance giving plenty of time in case there was a delay in delivery.
I did not hear from the company, so I sent an email and they said my delivery would be with me before the long weekend and in time for my nieces birthday. Still nothing had arrived, so I had to follow up again myself and this time they told me they had run out of stock....?!W?T?F!
Still nothing has arrived, no compensation, poor customer service. I could have made alternative arrangements had they been honest and engaged with me from the get go.
Such a shame as I loved this company and used to tell all my friends to personalise their hoodies from here. But after this experience I do not think I use them again.”
“I recently ordered a personalised hoodie off the t shirt studio,great quality printing. Super fast and efficient with there delivery, even with the pandemic we are all in. Couldn’t recommend them enough. Will definitely be using them again.”
“Waiting for a delivery, keep chasing, keep being told they are extremely busy because of Covid 19, although looking at past reviews (which I wish I had seen previously) it's not Covid 19, it's basic poor service, promising something they cannot deliver, I'm 10 days waiting, the special birthday has been & gone, I won't be ordering from them again”
“Nothing arrived so checked online after a week and was still in production stage. Called up and was told it would be sent next day. That didn’t happen. No communication, cannot believe what is on the website. Wish I hadn’t wasted my time, had ordered for an event that I missed because of this company.”
“Went above and beyond to help me with my purchase when i needed help, so happy wirh my grandaughters tshirt, would highly recommend, thankyou so much tshirt studio x”
“Amazing quality amazing picture of what I wanted and because I make a mistake of the writing I emailed them and they corrected it for me I’m so glad I go my hoodie here brilliant service and also really quick delivery definitely buying from here again couldn’t Reccomend it enough brilliant”
“T-shirt studio advertised express delivery in time for Xmas. So I ordered a Xmas gift for my son from them. Sadly it didn’t arrive. My £7 express del charge was refunded and was told the sweatshirt was being del - again it did not arrive. A week later and into the new year I again had to email complaining. The sweatshirt did eventually arrive by express del jan 2nd. By this time I was no longer giving a Christmas gift, sharing the joy between family, by the time it arrived it just an afterthought.
I will not be ordering from from them again and would not recommend either. Very poor, misleading service.”
