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TSM Aquatics Reviews

4.9 Rating 519 Reviews
97 %
of reviewers recommend TSM Aquatics
Company Reviews Product Reviews
52
 Metrics
4.9
Based on 519 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read TSM Aquatics Reviews
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Bill Mallory
Verified Buyer
“Fish and corals came in on time and in great condition. They are all doing great. Thanks, TSM”
Helpful Report
Posted 1 year ago
John Baily
Verified Buyer
“My experience with TSM and Josh has been of the highest quality. When you email Josh with a question or problem he gets it done.”
Helpful Report
Posted 1 year ago
Customer
Verified Buyer
“Excellent service. Very responsive, takes the time and effort to get it done right the first time.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Josh was very responsive and supportive throughout the buying experience. The fish are healthy and eating well. Will be doing business again!”
Helpful Report
Posted 1 year ago
John Rocha
Verified Buyer
“Excellent Service. Once again the company we all learned to love and respect 100%. Great service and quality.”
Helpful Report
Posted 1 year ago
Michael Pimental
Verified Buyer
“The products were excellent reef loves them. I purchased coral and all look great. Awsome experience can't wait to purchase again. God bless.”
Helpful Report
Posted 1 year ago
Adam Hupac
Verified Buyer
“I had a fantastic experience, I had a question about how a fish looked compared to the stock photo so they sent me actual pics of the white tail tang. I ordered the tang and was supprised that it was far more stunning than the pic. It was healthy and in great shape and was eating within an hour of going in the tank. Couldn’t be happier.”
TSM Aquatics 5 star review on 10th November 2023
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Healthy fish that were eating within 5 minutes of getting into the tank! Thank you TSM”
Helpful Report
Posted 1 year ago
Matthew Higgins
Verified Buyer
“Great service!”
Helpful Report
Posted 1 year ago
Charles Race
Verified Buyer
“Absolutely the best experience and service I have encountered in the industry… I’ve seen and encountered just about everything in the last 30 years. Josh has gone out of his way to track down what I’m looking for and the corals and fish always arrive in the best of health. They’re 60 day quarantine process is the industry standard IMHO… don’t be surprised at how great the livestock is compared to others.”
Helpful Report
Posted 1 year ago
Michael Floyd
Verified Buyer
“Everything arrived alive and healthy. The customer service has always been great”
Helpful Report
Posted 1 year ago
Nicole Herbert
Verified Buyer
“Always great customer service and excellent fish”
TSM Aquatics 5 star review on 30th September 2023
Helpful Report
Posted 1 year ago
Dan Sopher
Verified Buyer
“I received my order and everything was in great condition. I love your web site. Thanks”
Helpful Report
Posted 1 year ago
Brent Jones
Verified Buyer
“First time buying fish from an online vendor, and I'd use TSM again. I chose them based on a recommendation for pre-QT'd fish as I don't have space for a QT setup. They were responsive when I reached out with a few questions. Fish and corals arrived on time and were well-packed and healthy. It's been 36 hours and fish are very active and eating well. Corals have good polyp extension. Would recommend TSM and hope to use again in the future. My main feedback to TSM is to update your acclimation guide. It says fish are shipped at 1.026 but they arrived at 1.020 (which makes sense but please update your site).”
Helpful Report
Posted 1 year ago
Kim Lott
Verified Buyer
“Just set up a Red Sea 425 G+ and ordered my first fish, 3 Pajama Cardinals, from TSM. The next day they were swimming around the tank and eating. I'm very pleased & will be ordering from TSM again.”
Helpful Report
Posted 1 year ago
Farhad Sahebjam
Verified Buyer
“The fish arrived in time. They were packed very well, and already eating well. Thank you!”
Helpful Report
Posted 1 year ago
Donna Smith
Verified Buyer
“Ordered a Gem Tang at an affordable price. He came to me safe and sound, fat and healthy and eating well. I’m overjoyed after reading your quarantine process and will for sure be making more purchases from TSM”
Helpful Report
Posted 1 year ago
Andy LaBella
Verified Buyer
“Everything arrived on time and healthy. Prices were fair considering they not only QT'd everything for me, but they we able to extend my delivery by a weeks since I was going on vacation and wanted to make sure I was home observing my new arrivals.”
Helpful Report
Posted 1 year ago
Dan Russo
Verified Buyer
“Yellow Wrasse arrived alive perfectly fine & perfectly packed just waiting for him to come out of hiding :)”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Ordering was easy, the Maculosus came as described and the picture was accurate. I only have had the fish for 24 hrs, and he is pretty skittish right now. He's still settling in. Overall I am pleased with my first time TSM purchase.”
Helpful Report
Posted 1 year ago
TSM Aquatics is rated 4.9 based on 519 reviews
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