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TUI UK NewsRoom Reviews

1.8 Rating 126 Reviews

18 %

of reviewers recommend TUI UK NewsRoom

Company Reviews

1.8

Based on 126 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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TUI UK NewsRoom 1 star review on 16th December 2022

Your Mother's Kidney

TUI UK NewsRoom 1 star review on 21st July 2022

TUI UK NewsRoom 1 star review on 21st July 2022

TUI UK NewsRoom 1 star review on 19th May 2022

Mr & Mrs Pearce

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company cancel our holiday due to civic 19 which I have no problem with but after over 5 hours on the phone. Emails etc can’t get our money back off them and staff firstly tell you refund in 24-48 hours that never happens then when you phone back staff are rude Avoid Avoid Avoid.”

Posted 3 years ago

“Was supposed to fly to Orlando on 10th April. We have had no communication other than a refund voucher 6 weeks ago which states we would receive the refund within 4 weeks. Still waiting for a response and a refund, yet they are refunding customers whose holidays aren't even cancelled yet. Their lack of communication and professionalism is atrocious. We had already booked with them for next year, wish I'd spent my money on a company that aren't thieves.”

Posted 3 years ago

“Absolutely awful company that does not value it's customers! Took our money happily on time for a holiday, Tui cancelled the holiday at the beginning of March and we still have not had our refund! We have made over 20 calls to them and fobbed off each time, even emailed the MD through Linkedin who clearly is hiding away unless it is too do a TV appearance to try and get more money from people to bolster up the company! Stay clear of these crooks!”

Posted 3 years ago

“Absolutely awful company that does not value it's customers! Took our money happily on time for a holiday, Tui cancelled the holiday at the beginning of March and we still have not had our refund! We have made over 20 calls to them and fobbed off each time, even emailed the MD through Linkedin who clearly is hiding away unless it is too do a TV appearance to try and get more money from people to bolster up the company! Stay clear of these crooks!”

Posted 3 years ago

“Just not good been looking at moving our holiday to the Maldives in November and the price has gone from £3800 each to £5600 each in a few days just going to get money back and book else where sad really we spend a lot of money a year with them every year we have three holidays a year,”

Posted 3 years ago

“Time for this company to go to the wall ..an absolute disgrace of a business. customer service, there is none. I'll not give this company 12 months before they are forced to close.”

Posted 3 years ago

“We were due to fly to Florida on 3rd Apr. We knew it would be cancelled due to Covid 19, but received no notification. In fact we received our E-tickets instead. I contacted them on 6 Apr and requested a refund and was sent a cancellation notice and a refund notification. The lady said it could take up to 10 days to be refunded. On the 6th May (4 weeks later) I phoned again as we still hadn’t received the refund. The lady said they didn’t have our account details and that was the reason, she said she’d filled out a BACS transfer form and would send it to the finance team that day. Again told it would take up to 10 days to process. There has still been no sign of a refund as at 22 May. I completely understand that they are dealing with millions of customers and it will take a while. However, this is unacceptable! If told it would take 8 - 10 weeks then fine, but this has not been the case. This was not a cheap holiday (circa £9,500k) and I would like it back. I will aim to ring again next week if it’s still not in the bank. I have always championed TUI and travelled with them frequently, however the handling of this situation in terms of customer service has been very disappointing.”

Posted 3 years ago

“We finally received £10k+ refund from TUI today 🎉🎉 for our cancelled wedding (due to take place 14th April). Whilst I appreciate there are people on here giving TUI a decent review by advising how hard staff are working and how people should be kind (which they should)...... TUI have acted in a completely unforgiving way to our family. We will never use them again! The damage done is irreversible in my eyes. If my wedding had just been cancelled, and we were told to wait for a refund 2 months+, that would have been acceptable. TUI staff told us we would recieve refunds within a few days, then stores closed, then no-one contacted us, then no phone calls were answered by TUi, nor were any emails. Until, I went international. First I got email responses from both India and Germany (but not the UK) within 1-2 days. However these responses were only apologising and advising they and forwarded my email onto the UK to handle. Still unhappy and 6 weeks after promises of a 3/4 day refund, I decided to send an email to a few directors I could find details for online. Finally I received a call, a lovely lady, but just too little too late. Advised she was senior management and would ensure our refund was processed. Unfortunately, due to skeleton staff etc, TUI didn't have great contact between staff (home working) and other departments (accounts teams). After a further 3 weeks, being told our refund would hit our bank in the next 3/4 working days. TUI realised they didn't have our account details right, so when they confirmed the refund had been sent to our bank, apparently it was bouncing back. Anyway the lady that called advised that their accounts dept would call us to process the payment on Monday, we recieved the money in our account today 48 hours later! For me, a "Bride" should not still be chasing TUI 8-9 week later for a refund on a wedding day. This was so much more than a holiday. It was a day planned around 40 years of me dreaming. No, the cancellation wasn't in TUI control, so it wasn't their actual fault. However, THE WAY IN WHICH OUR SITUATION WAS HANDLED "WAS" WITHIN THE FULL CONTROL OF TUI.”

Posted 3 years ago

“I do not think Tui even warrants 1 star. My cruise was cancelled,I understand this and that is not the problem. The problem is I want my money back. I entered into a contract with Tui when I paid my deposit. This contract states if the cruise is cancelled I get a full cash refund within 14 days of departure. What a joke. I spoke to a chap called Dan on the phone a month ago and said I wanted a cash refund not a voucher. He said this was not a problem I have now been sent a voucher which I received this week. There is a number to call to get the voucher changed to cash but no reply. The last 2 afternoons I have come home from work, I am a NHS worker, and have spent more than 2 hours in a queue waiting for my call to be answered but to no avail. All I want is my money back, is that too much to ask. This is causing me more stress than working at the hospital during the COVID-19 crisis. Please Tui answer your phone. I have to work hard to get paid and I have gone without things to allow me to save for the cruise. Tui by not being forthcoming with my cash refund are being deceitful, dishonest, and criminal in their actions,or lack of them and should be ashamed of themselves. Your customers will not forget this dire experience they have witnessed from Tui”

Posted 3 years ago

“AVOID nothing but liars I’ve been waiting 5 weeks for a refund which they are illegally holding”

Posted 4 years ago

“Using the coronavirus to profit I agree time to forclose and force TUI into administration No ethics or compliance”

Posted 4 years ago

“after returning from #HMPSKANES I called the after travel team who have no knowledge of the issues despite the rep completing a complaint form in resort. https://t.co/Ju5iFcbTmr”

Posted 5 years ago

“If I could put zero stars I would... I have never posted a complaint before on social media but I’m so disgusted with TUI I feel compelled to do so. My parents booked a holiday earlier this year paying a deposit of £800. Two days before the final payment was due my dad was diagnosed with terminal cancer and was therefore unable to travel. This was something completely out of the blue - early diagnosis was mumps! My mum was clearly distraught and a call to TUI obviously wasn’t the first thing on her mind - something TUI can’t seem to understand. Instead she attended her local store (a few days after the final payment date) explained the position and was told the store would assist and contact the exceptions team for a refund. Nothing was heard so she attended the store again and was again told they would make contact with the exceptions team - apparently there isn’t a contact number for this specific team. In the meantime medical evidence was submitted to the exceptions team from my dad’s Oncologist who confirmed my father was terminally ill and therefore couldn’t travel due to treatment. Sadly my mum has been informed that despite the medical evidence TUI do not accept this to be a cancellation due to illness and will not refund the deposit. They are suggesting that fault lies with my mum as she went to a store rather than made a call.... customer services apparently do not appreciate that be it a store or online they are part and parcel of the same TUI company. I am baffled at the lack of compassion shown by TUI at what was, and remains an extremely upsetting time for our family. Needless to say we have made a formal complaint however based the interaction with TUI to date i have little confidence.”

Posted 5 years ago

“Thomson was a good company but, since the takeover by TUI they have really gone down the drain... Not too bad if everything goes well, but don't expect any after-sales service when it doesn't. And, judging by the experience of MANY others, things go wrong VERY often! Complaints - even to their Directors and CEO - are routinely ignored. And, if one does, finally, get a reply, it is always in the negative! After using them many times for several decades, we will never use them again, after a recent 26 hr flight delay for which they are disclaiming liability for the £700+ we are due according to the EU Flight Delay Regulations. Check out their other reviews (including "TUI - Holiday Complaints Group" on Facebook) and you will see what I mean...”

Posted 5 years ago

“With Tui now you only get 5KG carry on and cannot print out your bording passes unless you buy a seat. So for me as a carry on only passenger I now have to wait at check in with all the people with cases etc instead of going straight to passport control with my hand luggage. Just another way of charging for seats. This practice should be stopped. Its a false way of advertising cheap flights then applying hidden costs. I also wish Tui would stop the massive very costly advertising campaign with its horrid grinding music and instead give value for money travel allow boarding passes to be printed in advance without restrictions, 10 kg carry on and increase their business through a value for money good service.”

Posted 6 years ago

“We booked a holiday with TUI and found on arrival that the room did not have the facilities, specifically air-conditioning, that was promised on the website. TUI were not helpful while we were away and refuse any liability. Completely ruined our holiday.”

Posted 6 years ago

“https://collector.reviews.co.uk/thomson-holidays/new-review Nothing short of CRIMINAL. Thomson Holidays, (TUI) Glasgow & Aberdeen Airports (BAA) Heathrow Airport Holidings, Police (Strathclyde, Grampian) Scotland Prohibited from boarding the plane, May 05 2009, this due to the criminals actions of then B.loody A.bominable A.irport Now Heathrow Airport Holidings, (inclusive of Southampton, Glasgow and Aberdeen and their conspirators, Strathclydes Cuntstabularies P.lebian and /or P.erjuring C.onstasfools. this because of my t-shirt which stated same adding www.GatewayToHell.net/ whilst simultaneously disseminating www.DLRM & www.NMRM, leaflets to an overwhelming majority of receptive, grateful repcipients. Then arrested outwith their shop Elgin for demonstrating about same, hauled before the Sheriff (of 'Nottingham') at Absurdistan Law Courts. This for having the temerity to demonstrate about as such outwith Aberdeens/Dyce Airport where upon during the recess, I did same outwith the courts of 'justice, prior to being acquitted, by Sheriff TIERNEY, (as reported 04 11 09, in the Express) but as is ever the case for innocents, denied justice as no compensation was forthcoming, for wasted, time, trouble & expense, by both Thomson HELLidays nor The State Police Lord Justice SEDLEY had earlier said, at the High Court of Appeal, London, 23 07 1999, "Freedom to speak in-offensively was not worth having." As cited in The Times Law Reports, 28 07 1999. But as Judge TAYLOR said, 28 09 1999, at Teesside Crown Court, "People are entitled to express an opinion in this country." This as cited in The Evening Gazette, 28 & 29 09 17. But all this was lost on the aforementioned halfwits. "There is no justice in this world, in or out of court." Clarence DARROW attorney at law. "Some actions can never be hidden by a smokescreen, for they advertise their stupidity & iniquity in (blue) neon light." said, toxicologists, Prof Pietro CROCE, former Vivisector, author of Vivisection or Science: testing drugs & safeguarding health. "Where the environment is stupid, prejudiced or cruel, it is of merit to be out harmony with it." Bertrand RUSSEL Mathematician, MP & Philosopher. "Better to be trampled out by the asses hooves than be the thing of which asses minds approve." John MORESFIELD. Like vivisectors, politicians & The Law, both Procurator Fools & The C.riminals P.ersecution 'S.ervice' they Thomson HELLidays, are getting away with murder. Is this why Thomson Holidays, re-branded as TUI, BAA as Heathrow Airport Holdings, Strathclyde Police as Police Scotland? Didn't they know, you can't make a silk purse out of a pigs ear (and that un-like their arresting officers of the law, State Prosecutors, Glasgow & Aberdeen, Airports Staff, Thomsons Representatives, and most of their passengers, pigs are highly sensitive & intelligent creatures as are the none human primates, by those at Heathrow Airport Holidings Vivisectors_politicians_and_the_law_are_murderers@hotmail.com, The_law_is_worse_than_criminal_and_a_law_unto_itself@outlook.com,”

Posted 6 years ago

“staff have to offer company insurance but 400 plus pounds one person trip even with a medical condition totally unacceptable”

Posted 6 years ago

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TUI UK NewsRoom is rated 1.8 based on 126 reviews