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TurboTenant Reviews

4.5 Rating 758 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

4.5

Based on 758 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've enjoyed the services very much. I appreciate most everything about this service. That said, I was unable to view a screening report. Isn't that what people are largely paying for when they apply? I feel as though I've gotten an incomplete picture of my applicants and had to take an unnecessary risk because the site isn't working properly. I did receive great customer service on the issue but the resolution wasn't optimal. Even with this issue, the site is amazing. The state-relevant forms, easy organization of properties, ease of getting payments are all great but the application is the gateway and it needs to work properly at all times.”

Posted 2 years ago

“Hi, At this point in time we have had an apartment on for a few weeks and do not have any viable leads. Thanks, Kelly”

Posted 2 years ago

“Most of the tenants are qualified and ready for interview.”

Posted 2 years ago

“Don't seem to be getting as much attention as in past. It is hard to find listing online, seemed like better advertising in the past.”

Posted 2 years ago

“I have lost some of the tenant information. Not sure whether it was my software or yours,”

Posted 2 years ago

“I had difficulty with the on line lease- thought I completed it and sent it- my tenants only got portions of it. It was 14 pages to print- too long.”

Posted 2 years ago

“I also use the Zillow platform to advertise rentals. I typically receive 20 inquiries from Zillow to each inquiry from Turbo Tenant.”

Posted 2 years ago

“ACH delay is a ripoff”

Posted 2 years ago

Hi there, Sheila, We apologize for any frustrations you've experienced while using our rent payment system. With a bank-to-bank transfer (ACH), it takes 3-5 days for a payment to be successfully debited from the renter’s account, and an additional 2 days for the funds to be deposited into your bank account. This means from the time of payment to the time of deposit you're looking at 5-7 business days. This is the standard timeline for all ACH payments in accordance with financial institutions and network policies. ACH transfers through TurboTenant are completely free for you and your renters. Please let us know if you have any additional questions or concerns. Best, Rachel and the TurboTenant Team

Posted 2 years ago

“I have only seen one lead. It is not possible to rate yet.”

Posted 2 years ago

Hi Connie, We hope you find TurboTenant to be helpful with managing your rental property and tenants. If you have any questions or concerns, do not hesitate to reach out to us at support@turbotenant.com. You can also chat live with our Customer Support Team directly in your landlord account. Happy landlording, Rachel and the TurboTenant Team

Posted 2 years ago

“The online system is nice to invite people to apply but as a landlord it would be great to be able to see the progress of applicants. I’ve emailed the application to several candidates but they didn’t submit the application. I’d like visibility to know where they stop filling in the application or the ability to prompt them to complete it!”

Posted 2 years ago

Hi there, Nathan, Thank you for your thorough feedback! I will be happy to pass your message along to the team. If you have any other questions, concerns, or feedback for us, do not hesitate to reach out to our Customer Support Team at support@turbotenant.com. You can also live chat with them via your landlord account. Happy landlording, Rachel and the TurboTenant Team

Posted 2 years ago

“Why am I getting calls for property that’s not on the market? Please call 978 273 9795”

Posted 2 years ago

Hi there, Richard, Thank you for bringing this to our attention. I took a look at your TurboTenant account and found that you currently have marketing turned on for one property - 3 BR Close to Downtown Newburyport (1 Park St). Marketing is set to expire in 9 days. If this is incorrect or you are receiving calls about one of your other properties, which are currently not turned on for marketing, please do not hesitate to reach out to our Customer Support Team at support@turbotenant.com or chat them within your landlord account. They would be happy to look into this for you. Best, Rachel and the TurboTenant Team

Posted 2 years ago

“Not enough forms that I purchased ie: lease, routine or quarterly inspections, lease termination for Landlord.”

Posted 2 years ago

Hi there, Tammy, We are sorry to hear that our Forms Pack did not meet your landlord needs! I looked into our TurboTenant database and found that you chatted with our Customer Support Team about exchanging the Forms Pack for the Unlimited Pack, which does include unlimited lease agreements. My Customer Support co-worker informed you that they would be happy to refund you for the Forms Pack, but never received confirmation from you about taking this action. If you are still needing assistance with this particular request or anything else, our Customer Support Team would be more than happy to assist you. You can reach them via email at support@turbotenant.com or chat within your landlord account. Best, Rachel and the TurboTenant Team

Posted 2 years ago

“I wish you had a quicker customer service response. You really shouldn't say you 24 hr responds. Everything is an add on cost. It gets tiresome and I feel like I have 'nickled and dimed.”

Posted 2 years ago

Hi there, We apologize if our Customer Support Team was delayed in their response to you. At high volume times, there may be delays, but generally, our team is able to respond to customer requests within 24 hours. Regarding add-on costs, while our all-in-one property management software is completely free, we do have some items available for purchase, such as our State-Specific Lease Agreements, Forms Pack, and TurboPay. Please let us know if there is anything else we can assist you with. Our Customer Support Team can be reached at support@turbotenant.com or via chat in your landlord account. Best, Rachel and the TurboTenant Team

Posted 2 years ago

“We have not received any referrals for at least two weeks and the leads are unreliable people. More than 50% do not contact us back when attempted to contact them. there is at least 45% of people that want a rental change but do not have jobs and can not pay for the rent. Although this is not a blame, thank you for your help, but we definitely need more exposure. Regards,”

Posted 2 years ago

Hi there, Donny, Thank you for bringing this to our attention. We are sorry to hear that you have not had success finding a tenant. I went ahead and took a look at your landlord account and found that as of today marketing is not turned on for your property - Beautiful Two-Story House with a View. If you wish to continue marketing, please make sure to click the "start marketing online" button found under the Marketing tab of Properties. If there are any other questions or concerns that we can help with, please do not hesitate to reach out to our Customer Support Team via support@turbotenant.com or chat within your landlord account. Best, Rachel and the TurboTenant Team

Posted 2 years ago

“Even though listing looks great and support is great also, I haven't got a single interested individual, that I am aware of, since I made my listing active again about 3 weeks ago. My understanding is, that a part of the reason is, is because I now have to list directly with Facebook Marketplace, if I want to list there. Since I am not on Facebook, nor want to be, this appears to be a problem. Thank you for asking.”

Posted 2 years ago

Hi there, Frances, Thank you for bringing this to our attention. We are sorry to hear that you've been unable to find a tenant. When you market your rental listing with us, we post it to over 80 sites for free, which can include Facebook Marketplace if you desire. Additionally, we took a look at your rental listing for your property (Apartment) and noticed that you have included only four photos of the rental. We find that listings with at least 10 well-lit photographs that show off both interior and exterior photos receive the most leads. Visit this link for more tips and tricks on how to create a great rental listing: https://www.turbotenant.com/blog/how-to-make-a-great-rental-property-listing/ If there's anything else we can assist you with, please do not hesitate to reach out to support@turbotenant.com. Best, Rachel and the TurboTenant Team

Posted 2 years ago

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TurboTenant is rated 4.5 based on 758 reviews