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TurboTenant Reviews

4.6 Rating 756 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

4.6

Based on 756 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Scam! Beware! Asks for all your personal info, government id, mortgage documents etc just for listing the property for rental. I'm not borrowing any money or credit card or opening bank account to provide them all these info.”

Posted 5 days ago

Thank you for your review. We understand your concerns regarding the request for detailed documentation. Please be assured that our requests for additional documents are only made when our security system identifies a need for more information to verify the property details accurately. This is a standard procedure aimed at ensuring the legitimacy and safety of all listings on our platform. If you have any further questions or need assistance, our support team is always available to help via email at support@turbotenant.com.

Posted 2 days ago

“I have been a loyal user of TurboTenant for over 2 years and apparently they changed their policies on using their platform. Now I cannot use their software to list my properties unless I allow applicants to submit applications before they even speak to me as the landlord or even fill out a pre-screener! They now will not let me market any of my properties as I was able to for the last two years because I identify as a "broker"? Very disappointing to say the least as to what this company has come to. Basically you can't use their services unless you as a landlord are creating revenue for them by allowing unqualified applicants to submit applications. Then when I try to get assistance it take 7+ hours to hear back? Horrible service, I will be moving onto your competitors. I hope your team is happy that you lost a loyal client. I would give 0 stars if I could.”

Posted 1 week ago

Hi Levi. Unfortunately, due to costs and syndication partnerships, properties associated with accounts primarily used for marketing aren't currently being syndicated through TurboTenant. We regret any inconvenience this may have caused and are sorry to hear of your decision to look for other services. We value your time with us and wish you the best in your future endeavors!

Posted 1 day ago

“Customer seems very busy based on their short and cold responses. Unfortunately, I cannot recommend them for property management. They didn't want to provide me a contact number”

Posted 1 week ago

Thank you for taking the time to share your feedback. We sincerely apologize if our communication did not meet your expectations. We aim to make every client feel supported and valued. For those looking for an enhanced level of service, our premium membership includes VIP phone support for an additional fee. This service allows us to schedule calls at your convenience, helping us address your needs more effectively. We would appreciate the opportunity to discuss this option further with you or explore other ways we can better meet your needs. Please feel free to reach out to us directly via live chat or at support@turbotenant.com. Thank you.

Posted 1 week ago

“Scam! Beware! Asks for all your personal info over the internet....then asks for money!!...????...I wouldn't trust it! There's no mention of a fee up front! Shady! Why is there no customer service today? Not ever when you are investing thousands of dollars in your biggest life expense!?....your home!? It's a shame today! It's degrading!”

Posted 1 month ago

Hi Linda. We are genuinely sorry to read about your frustrations and concerns. It's crucial for us to clarify that our property management software is built to offer a comprehensive, secure, and user-friendly experience for property owners and managers, at no initial cost. Our core version is entirely free, enabling users to manage their properties efficiently without any financial commitment. For those who seek to expand their capabilities and access advanced features, we provide a Premium version for an annual fee. This option is designed to enhance your property management experience, offering additional tools and services that cater to more complex needs. We aim for full transparency about our pricing model and strive to communicate this clearly on our platform and through our user agreements. We understand the importance of trust and transparency, especially in managing such significant assets as properties. Please rest assured that protecting your personal information and providing a secure environment for all our users is our top priority. Regarding your concerns about customer service availability, we sincerely apologize for any inconvenience you've encountered. Our customer support team is here to assist you through multiple channels: via email at support@turbotenant.com and through our live chat feature. We are committed to providing timely and helpful support to ensure you have the best experience possible with our software. We greatly appreciate your feedback, as it is crucial for us to continually improve and ensure we are meeting the needs of our users. Should you have any more questions or require further assistance, please do not hesitate to reach out to us directly.

Posted 1 month ago

“I have not had a single interest from client in my one month experience with TurboTenant. It would be hard for me to give a good review to this website. To tell the truth, it was a waste of money and time.”

Posted 1 month ago

Hi Sourav, thank you for reaching out and expressing your concerns about not receiving leads on your rental property. We understand how crucial it is to have your property seen and engaged with by potential tenants, and we're here to help ensure that happens. To address your concerns and help put you on the right track, we highly recommend reaching out to us via chat or email at support@turbotenant.com. By doing so, we can conduct a thorough investigation into your specific situation, research the issue, and apply the best practices to enhance your listing's visibility and appeal. Our goal is to ensure that your property reaches as many potential tenants as possible. Please don't hesitate to reach out to us. We're committed to supporting you and ensuring that your rental property gets the attention it deserves. Together, we can work towards increasing your leads and finding the right tenants for your property!

Posted 1 month ago

“As a tenant I can barely afford the rent and u take $ 49.00 dollars a month too! And why isn't this fee apart of the total when I pay the rent??? Shady for the tenant @@@@@”

Posted 2 months ago

Hi Tom. We apologize for any confusion regarding the $49 screening fee. This is a one-time charge for the tenant screening process, covering background, credit, and rental history checks, and is separate from your monthly rent. This fee ensures landlords can review reliable information when making their rental decisions. Our team is here to address any further questions or concerns you may have, so please don't hesitate to reach out to us for assistance.

Posted 3 weeks ago

“Incorrect information on property listing, applied to a property I was never able to actually live at because it was listed incorrectly, turbo tenant refused to issue me refund or do anything to resolve this error on both their end and with the landlord”

Posted 4 months ago

Hi Kieran, we're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered. Unfortunately, per our terms of service, fees are non-refundable once an application is submitted. TurboTenant does not manage property listings and if the landlord has mismanaged their listing in any way, they are fully responsible and should be contacted directly. If you have any other questions, please do not hesitate to contact us at support@turbotenant.com.

Posted 4 months ago

“One tenants reversed payment caused all my other properties payments to be deposited late. Also meaning the owners receive their money very late. So bad for business. Even though their money was retrieved right away from my account, I still had to wait…….My goodness”

Posted 5 months ago

“WORST SITE EVER!!! I've asked countless times why when i have turbotenant open on my phone does it need to have access to my microphone? There is no reason for the website to need access to my microphone. If i leave the webpage open in my browser in the background it shows that it is using my microphone and Bluetooth. Also according to my landlord he is limited to what he can allow and not allow for payments to be set up. I would suggest if your landlord requires you to use this software you find yourself another landlord because this software is terrible. Maybe someone will contact me and answer my questions and concerns i have about this software but I'm not holding my breath.”

Posted 5 months ago

Hi Eric - we don't, never have, and have no plans to require any kind of microphone access to use our software. This sounds like it may be a device setting for you, or possibly when you're messaging your landlord they're asking for attachments like photos or videos? Our platform does not require microphone access. You can reach out to our team at support@turbotenant.com and they'd be happy to further address your concerns.

Posted 5 months ago

“These people promise to ask for 40.00 to find us a tenant, we paid , no calls ans started to take 20.00 dollars a month without our permission please not not give them any of your information. What a mistake.stay away please”

Posted 6 months ago

Hi Willie - I'm sorry to hear you were disappointed with our platform! I don't see any record of you chatting or emailing our team, but we would love to help you sort out any issues you're having. If you email us at support@turbotenant.com, we'll help you out ASAP!

Posted 6 months ago

“I paid for a simple lease form and need to make a change in deposit amount. TurboTenant would not allowed to make a simple change. Any attempts via bot are not successful and no telephone number to contact. Attempted to upgrade to required another $99. A total scam.”

Posted 6 months ago

Hi Leonard - I'm sorry to hear that you were disappointed with our platform! We appreciate your feedback and understand that some restrictions can be frustrating. However, I noticed that one of our support specialists was able to help you with your inquiry and it seems like you were able to make the changes you wanted in the end. We hope you reconsider your review after your conversation with our Support team. But if you have any additional questions or concerns, feel free to email us at support@turbotenant.com, and we'll help you out ASAP!

Posted 6 months ago

“This application is not reliable, Lease option keeps showing errors, No customer support to help fixing issue,”

Posted 7 months ago

“Had a tenant having issues signing a lease. I emailed customer support but danny seemed more concerned about closing the support call instead of helping me or the tenant”

Posted 8 months ago

“Terrible customer support. Terrible app. Constantly getting errors on the app when trying to pay. They processed my payment twice after showing an error and the payment not going through the first time. Then I get told they will not reverse the second payment. DO NOT TRUST TURBO TENANT WITH YOUR MONEY!”

Posted 8 months ago

Thank you very much, Kelly, for taking the time and effort to share your experience with us. We apologize for the trouble you had to go through with our customer support, our app, and for processing your payment twice despite the error. We are truly sorry and assure you that we take our customers’ feedback seriously. It would be extremely helpful if you could share us more details about your experience, which areas do you think need improvement, and how can we make things better in the future. Once again, thank you so much for your review and trust. We are grateful for your feedback and look forward to improving our service.

Posted 8 months ago

“Don't use this service. I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Then TurboTenant refused to refund me or acknowledge that there was an access error.”

Posted 8 months ago

“A scammer used turbo tenants to appear as the actual owner of a property. Scammed me out of $1500”

Posted 10 months ago

Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to support@turbotenant.com with the suspected fraudulent listing so we can investigate and take any necessary action?

Posted 9 months ago

“They charged me one time $100 and it was just for one month, I didn’t get any tenant. Never again with this Company”

Posted 10 months ago

Sorry for the confusion, Deyanira. Our Premium Plan is an annual subscription, so you can continue your search for your next tenant. If you have questions on using TurboTenant, please feel free to reach out to our team at Support@TurboTenant.com.

Posted 9 months ago

“Total ripoff! After paying them for the premium subscription, I haven't been able to log in to my account for months. I complained and asked for a refund for $99, and never able to receive one. Buyers beware!”

Posted 10 months ago

Thank you for your review, Rose. I see you contacted Customer Support on May 10th, and Daisy indicated the email address you provided is not linked to a Premium Plan subscription. We didn't receive any further messages from you beyond that. We would like to get this resolved for you, could you please reach out to our team again at Support@TurboTenant.com? Thank you!

Posted 10 months ago

“I used to use Turbotenant as my preferred method to list a property; now, I use Zillow. I used to receive several leads a day using the app because it posted directly to facebook market place. Now i get one or two a week. I can no longer use Turbotenant to for Facebook marketplace and Facebook doesn't seem to like interfacing with Turbotenant because I cannot get it to function properly. My ads keep getting blocked or banned when I use the link. Now the app doesn't appear to be messaging leads the way it used to. It used to be so simple, now it feels like the app is broken. I only see the prescreening option and not the leads or messages tab on the app. I can see lead or messages online using a PC but not the app. When I am able to text, it goes directly to imessages instead of the messages in the app like before. So any texting history is lost in the app when you have several people using the same login to check and reply to leads. I really wish it would go back to the way it was originally started. One of my leads was not delivered to me until 24 hours later.”

Posted 10 months ago

Thank you so much for taking the time to provide us with your feedback. Facebook Marketplace has recently updated its policies, so we no longer offer direct integration with our listings on TurboTenant. As it relates to your messaging concerns, we would love to have more information about what you're experiencing. Could you please send a message to Support@TurboTenant.com so we can troubleshoot further? Thank you again for your review!

Posted 10 months ago

“Unprofessional customer service. I sent in verification docs to prove ownership and they banned my account without even telling me why the document wasn't sufficient. If you are a larger real estate company, I'd be careful to not waste your time. It feels like if you're not a small owner, they could care less if you use the site. I'll continue to pay for Appfolio given this experience.”

Posted 10 months ago

Thanks for your review, Anthony. It's true- we are geared toward independent landlords and we require specific documents for proof of ownership when using TurboTenant. The documents you provided to our security and fraud team were not sufficient to verify ownership, and therefore your account was suspended as part of our fraud prevention efforts. We intentionally do not disclose the reason for denying verification, as that would help fraudulent users get around our security protocols. We wish you the best of luck!

Posted 10 months ago

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TurboTenant is rated 4.6 based on 756 reviews