TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.58

4.6 Rating 973 Reviews

90 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

Visit Website

Write Your review

Tell us how TurboTenant made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The educational webinars are very helpful in understanding the changes in the law.”

Helpful Report

Posted 3 months ago

“Used to be pretty good. They changed their service and have gone down dramatically. The rental application fee is too high. Nice people to talk to but little service.”

Helpful Report

Posted 11 months ago

Hi Mike. Thank you for your review. We're sorry to hear that your recent experiences haven’t met your expectations, especially regarding the rental application fee. We strive to maintain a balance between quality service and cost-effectiveness. It might interest you to know that our fees are significantly reduced with a premium subscription, which might be a beneficial option for you. We value your feedback on the recent changes and are committed to improving our service. Please feel free to reach out to us directly to discuss this further or to explore how a premium subscription could meet your needs.

Posted 11 months ago

“Too soon to tell”

Helpful Report

Posted 2 years ago

Thank you so much, Kelly, for taking the time to review TurboTenant! We appreciate you giving us a try, and if you have any questions on how to navigate the all-in-one landlord software please feel free to reach out to our Colorado-based Support Team via email at Support@TurboTenant.com. The TurboTeam can even send you helpful resources on things like Evictions, Emotional Support Animals, Section 8, and other rental topics. Let us know how we can help, and we'll work towards earning your 5-star review!

Posted 2 years ago

“Applications not sent”

Helpful Report

Posted 2 years ago

“We posted our property for sale (14 Kenwood Ave, Carlisle, PA17013) and received only one inquiry within 1 week.”

Helpful Report

Posted 2 years ago

Hi Charles! Thanks for your review. We understand that it can be frustrating when you don't get as many leads as you hoped. Many of our landlords see great success with finding tenants through our advertising, which syndicates to dozens of websites. We also provide a Chrome extension that will post your listing directly to Facebook Marketplace, a great place to find a reliable tenant. We also wrote a blog on how to market your rental property to get the best tenants. Check out our blog here: https://www.turbotenant.com/blog/marketing-your-rental-property-to-get-the-best-tenants/

Posted 2 years ago

“I have used your system twice before with great success not so good this time more applicants on facebook.”

Helpful Report

Posted 2 years ago

Hi Michael, we're sorry to hear this. Can you please provide us with a detailed review of how we can improve our marketing platform? We look forward to hearing from you!

Posted 2 years ago

“No reponses”

Helpful Report

Posted 2 years ago

“We were happy to find turbotenant to help us manage our properties. The features were organized well, attractive, and easy to manage. However our account was hacked. The first time we were able to stop the activity before too much damage was done. We alerted the prospective tenants who engaged with the hacker and the site was suspended. However, on the second hack, the criminal was able to completely replace our listings and solicit hundreds of clients using our portal. We were told by the representative that nothing could be done about the problem and we just had to deal with the clients and try to clear out and rebuild. No supervisor was available to discuss the process with us. No one was "available". We still have not rebuilt the webpage to what it was so we are not using it the way we would like to. Not sure what safeguards could be put in place.”

Helpful Report

Posted 2 years ago

“The recent lease I got had at least one fairly big error. It said there was only a 2 day grace period before a late fee is charged. Virginia law requires 5 days grace period. Am I wrong?”

Helpful Report

Posted 3 years ago

“AS A LANDLORD WE NEED TO HAVE THE ADDRESSES TO OUR PROPERTIES UNDISCLOSED!! HAVE HAD RANDOM PEOPLE DRIVING ONTO MY PROPERTIES AT ALL KINDS OF HOURS. THIS INVASION HAS FORCED ME TO PULL MY ADS.”

Helpful Report

Posted 3 years ago

“I do not believe I have had any leads from you, while Avail has offered me many leads every day. You have given me an excellent lead for a tenant for another apartment last year, but nothing for the listed one now”

Helpful Report

Posted 3 years ago

“Not very many prospect to make contact with”

Helpful Report

Posted 3 years ago

Hi there, Angel, Thanks for bringing this to our attention. We took a look at your account and found that you've recently received several leads for your rentals. This is exciting! If you need any assistance with rental applications or tenant screening, please do not hesitate to let us know. You can reach out to us via support@turbotenant.com or visit our blog, where you'll find answers to your most pressing questions. Best, Rachel and the TurboTenant Team

Posted 3 years ago

“I love almost everything about turbotenant, EXCEPT YOUR SITE WILL NOT LET ME LIST PROPERTY WITHOUT ADDING PICTURES WHICH I AM UNABLE TO DO! PLEASE ADVISE!”

Helpful Report

Posted 3 years ago

Hi there, Kenneth, We are happy to hear that you love TurboTenant! Concerning not being able to add photos to your rental listing, we understand your frustration. I searched the TurboTenant database for any communication from you regarding this issue, but could not locate any. If you are still having issues adding photos to your listing, please do not hesitate to reach out to our Customer Support Team at support@turbotenant.com or chat with them within your landlord account. They are more than happy to assist! Best, Rachel and the TurboTenant Team

Posted 3 years ago

“when I have listed with turbo tenant it has taken at least 3 days to get my first response. while Market place I start getting activity right away. When I make an attempt to contact some one they have not responded most of the time.”

Helpful Report

Posted 3 years ago

Hi there, Lorraine, I'm happy to report that through TurboTenant you can market your rental listing on Facebook Marketplace. You can find step-by-step instructions on how to do this at this link: https://support.turbotenant.com/en/articles/4004014-how-do-i-post-my-listing-to-facebook-marketplace. If there's anything else we can assist you with, please do not hesitate to reach out to our Customer Support Team at support@turbotenant.com or chat with them within your landlord account. Best, Rachel and the TurboTenant Team

Posted 3 years ago

TurboTenant is rated 4.6 based on 973 reviews