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TurboTenant Reviews

4.6 Rating 746 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

4.6

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“it was a good plan & user friendly app.”

Posted 2 weeks ago

Hi Peter. Thank you for your 4-star rating of TurboTenant! We truly appreciate your feedback and are glad to hear that you found it to be a good plan and a user-friendly app. If you have any further questions or suggestions, please don't hesitate to reach out to us!

Posted 2 weeks ago

“There are some slight changes I’d like to see in the ease of use of the app. But it has changed the way I manage my properties!”

Posted 3 weeks ago

Hi Cathy. Thank you for sharing your valuable feedback with us! We're thrilled to hear that our app has transformed the way you manage your properties. We are always looking for ways to improve and make our app even more user-friendly. Could you share more details about the specific changes you'd like to see? Your insights are crucial for us to continue enhancing our services. Please feel free to reach out with any suggestions or questions you may have. We're here to support you every step of the way!

Posted 3 weeks ago

“This has been a lifesaver to property management and to list rentals. I am still finding all of the useful tools and has made finding forms, drafting a lease and marketing apts a breeze. The rent collection was a little clunky at first and one time it got transferred to the wrong account but its all been fixed and their chat/customer support is great as well!”

Posted 1 month ago

We're thrilled to hear that TurboTenant has become a valuable asset in streamlining your property management process, Janipher! Ensuring a smooth, user-friendly experience is our top priority, and your feedback on the improvement and effectiveness of our chat/customer support is greatly encouraging. We're continuously working to enhance our platform and services, so if you discover more ways we can support your needs or have any further feedback, please don't hesitate to reach out.

Posted 1 month ago

“Turbotenant is great as a basic software. It's definitely better than the Google Sheets, which is how I was managing previously. For the cost, I would definitely recommend Turbotenant. I would pay more though to have some of the quirks of the website fixed and improve their UI. Customer service has been very responsive, and usually ends up with 'we will put that in the suggestion box for the developers'. I don't know if any of my requests will get fulfilled, but we'll see! I gave it a 4/5 overall becuase I think it's a valuable tool that could become a very valuable tool with some updates in UI (make it more customizable)/Security (Turbotenant does not log you out after a long period of being open in your browser)/etc.”

Posted 1 month ago

Thank you so much for taking the time to share your thoughts and experiences! We're delighted to hear that our platform has provided a significant upgrade and that you find the value we offer to be worth recommending. Your feedback regarding the desire for improvements in our user interface and additional features, such as enhanced security measures like automatic logouts after periods of inactivity, is invaluable. We're always looking for ways to refine and improve our software to meet the evolving needs of our users, and suggestions like yours are crucial in guiding these enhancements. While we strive to implement user suggestions wherever possible, we understand the importance of clear communication about which features are being considered or developed. We're committed to transparency and continuous improvement, and your input is a vital part of this process. It's also encouraging to hear that you've had positive experiences with our customer service team. We take pride in being responsive and helpful, even if the immediate answer is to forward your suggestions to our development team. Please rest assured that your feedback is taken seriously and considered as we plan future updates!

Posted 1 month ago

“Very good supportive information Really glad to be a member Thank you”

Posted 1 month ago

Hi Ricky. Thank you so much for your positive feedback. We’re thrilled to hear you’re happy with our service and found it to be beneficial. Our team is dedicated to providing high-quality service and support, so it's rewarding to see our efforts reflected in your experience. If there’s anything more we can do for you, please let us know!

Posted 1 month ago

“The program does a great job with managing leases and payments what's missing for me as a property manager is the ability to set up and schedule sending reminders to my tenants to change AC filters and other necessary maintenance items.”

Posted 3 months ago

Thank you for your feedback and the positive comments about our lease and payment management. We appreciate your suggestion regarding maintenance reminders for tenants. It's a great idea, and we'll certainly consider it for future updates!

Posted 3 months ago

“A great software that assists me with my rentals.”

Posted 5 months ago

Thank you for your review! We're incredibly grateful for your feedback and delighted to know that our service met your expectations.

Posted 3 months ago

“Good platform to get rental out to public”

Posted 5 months ago

We're glad that you find TurboTenant a good platform to get rental out to the public. We appreciate your feedback!

Posted 3 months ago

“Great platform”

Posted 6 months ago

“In general, the system is functioning well. However, the main concern is that the app and web versions have significant differences. Additionally, the app lacks user-friendliness and it is unclear why the home page contains marketing and unrelated content, particularly for subscription accounts. It would be more beneficial to prominently display the "renters" page instead of having users search for this specific section.”

Posted 7 months ago

Thank you for the 4-star rating, Mario! We appreciate your honest feedback about the app and web versions of TurboTenant. We care about ensuring our users have the best experience possible so anytime you have thoughts for improvement, feel free to send an email to Support@TurboTenant.com. Thanks again for the review!

Posted 7 months ago

“You changed the website from the last time I used it. It took me some time to figure out how to reply to leads. I like the website. I would like to do a video, but thus far I haven't figured out how to do it.”

Posted 7 months ago

“The only down side is having to wait until the next day to speak to a live person.”

Posted 11 months ago

Thank you for your review, Yesenia! I appreciate you letting us know you would prefer immediate phone support instead of pre-scheduled calls. Keep in mind, our Colorado-based Support Team provides live chat to our Premium Plan subscribers within your Landlord Portal so you can get connected with a live person within minutes. You can get in touch with the team using the little blue chat bubble at the bottom right of your TurboTenant account. Thanks again for your review!

Posted 11 months ago

“Doing Good but still could not find a Tenant.”

Posted 1 year ago

Thank you so much, Muhammad, for your 4-star rating of TurboTenant! We appreciate your feedback and we understand that it can be difficult to find tenants in this market - we are here to help, so please don't hesitate to reach out if we can assist!

Posted 11 months ago

“Your guys are very great.”

Posted 1 year ago

“I'm still new to using the system that's why I gave you 4 stars. I had some issues at the beginning, but I was able to manage a solution.”

Posted 1 year ago

Thanks for the review, Cesar! We hope we'll earn that 5th star from you as you get more comfortable with using TurboTenant! You might want to check out our onboarding webinar for insight on using the landlord portal (register or watch here: https://www.turbotenant.com/webinars/turbotenant-onboarding-webinar/). And, you can always touch base with our Colorado-based Customer Support team via email at Support@TurboTenant.com for additional assistance! Thanks again for the review!

Posted 1 year ago

“I think Turbo Tenant is a great platform for individual landlords like myself. Turbo Tenant has a lot of reputable affiliates who they share your listing to get optimum results.”

Posted 1 year ago

Thank you for your kind review, Karen! I'm very pleased that you think TurboTenant is a great platform for individual landlords, and I appreciate your acknowledgment of TurboTenant's reputable affiliates which contribute to its success. Let us know how we can earn that 5th star!

Posted 1 year ago

“Very helpful”

Posted 1 year ago

Fereidoun, thank you for your kind 4-star rating of TurboTenant! We're so glad to hear that it was very helpful for you, and we appreciate the time you took to leave feedback. Thank you!

Posted 1 year ago

“I am enjoying it so far”

Posted 1 year ago

Hi Gloria, thanks for your review! Happy to hear you are enjoying TurboTenant so far - Let us know how we can earn that 5th star.

Posted 1 year ago

“Turbo tenant has made life easier for homeowners to rent out home without having to hire realtors. You can advertise, review prospective tenants, and track documents. You can also create a lease and collect rent payments.”

Posted 1 year ago

Thanks for the review, Saiky! We're happy to hear TurboTenant is making it easier to manage your rental, and would love to know how we can do better to earn that 5th star.

Posted 1 year ago

“works as it should”

Posted 1 year ago

Thank you for the review, Hedy. If there's anything we can do to earn that 5th star in your rating, please let us know!

Posted 1 year ago

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TurboTenant is rated 4.6 based on 746 reviews